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mailbox folder retrieval fails

 
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mailbox folder retrieval fails - 21.Sep.2009 3:09:02 PM   
nmoorman

 

Posts: 3
Joined: 4.Aug.2009
Status: offline
I've been working though the setup and config of MailArchiver 6 on an Exchange 2003 server. I've found the posts in here to be pretty helpful to work past the hiccups I've encountered so far. However, i have one that i can't seem to get past.

I'm trying to get the mailbox folder retireval to work. I have a user setup (masync) and i've verified that the password is correct. this user has full control rights to the entire drive the data stores for exchange are located on, and it has full control on the exchange server. however, when I test the connection i get "failed to connect to the Exchange server". my debug shows this:

2009-09-21,16:03:31,847,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","TEST Starting...."
2009-09-21,16:03:45,284,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Testing Mailbox : aknapp@picometrix.com on hermes"
2009-09-21,16:03:45,285,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Initializing MAPI"
2009-09-21,16:03:45,291,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Init ok"
2009-09-21,16:03:46,175,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Test Failed : Microsoft Exchange Information Store seems to be down / Permissions Issue->"
2009-09-21,16:03:46,175,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Testing Mailbox...Failed Error in IMAPISession::OpenMsgStore: 0x8004011D
;Error: You do not have permission to log on.
;Component: Microsoft Exchange Server Information Store"
2009-09-21,16:03:46,175,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Testing Mailbox : atabakian@advancedphotonix.com on hermes"
2009-09-21,16:03:46,175,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Initializing MAPI"
2009-09-21,16:03:46,176,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Init ok"
2009-09-21,16:03:46,326,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Test Failed : Microsoft Exchange Information Store seems to be down / Permissions Issue->"
2009-09-21,16:03:46,326,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Testing Mailbox...Failed Error in IMAPISession::OpenMsgStore: 0x8004011D
;Error: You do not have permission to log on.
;Component: Microsoft Exchange Server Information Store"
2009-09-21,16:03:46,326,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Testing Mailbox : blevine@picometrix.com on hermes"
2009-09-21,16:03:46,326,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Initializing MAPI"
2009-09-21,16:03:46,326,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Init ok"
2009-09-21,16:03:46,447,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Test Failed : Microsoft Exchange Information Store seems to be down / Permissions Issue->"
2009-09-21,16:03:46,447,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Testing Mailbox...Failed Error in IMAPISession::OpenMsgStore: 0x8004011D
;Error: You do not have permission to log on.
;Component: Microsoft Exchange Server Information Store"
2009-09-21,16:03:46,447,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Testing Mailbox : bspolarich@advancedphotonix.com on hermes"
2009-09-21,16:03:46,447,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Initializing MAPI"
2009-09-21,16:03:46,447,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Init ok"
2009-09-21,16:03:46,577,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Test Failed : Microsoft Exchange Information Store seems to be down / Permissions Issue->"
2009-09-21,16:03:46,577,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Testing Mailbox...Failed Error in IMAPISession::OpenMsgStore: 0x8004011D
;Error: You do not have permission to log on.
;Component: Microsoft Exchange Server Information Store"
2009-09-21,16:03:46,577,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Testing Mailbox : bwenzel@picometrix.com on hermes"
2009-09-21,16:03:46,577,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Initializing MAPI"
2009-09-21,16:03:46,577,1,"#00001E70","#00000001","info ","UMPoll.ExPollTest","Init ok"
2009-09-21,16:03:46,705,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Test Failed : Microsoft Exchange Information Store seems to be down / Permissions Issue->"
2009-09-21,16:03:46,705,1,"#00001E70","#00000001","error ","UMPoll.ExPollTest","error:Testing Mailbox...Failed Error in IMAPISession::OpenMsgStore: 0x8004011D
;Error: You do not have permission to log on.
;Component: Microsoft Exchange Server Information Store"
2009-09-21,16:03:46,705,1,"#00001E70","#00000001","warning","UMPoll.ExPollTest","warning:TEST FAILED!"

any ideas?
Post #: 1
RE: mailbox folder retrieval fails - 21.Sep.2009 4:40:53 PM   
benvincenti

 

Posts: 139
Joined: 30.Apr.2008
Status: offline
quote:

Microsoft Exchange Information Store seems to be down / Permissions Issue-


nmoorman,

Please try the following:

To grant permissions:

1. Open the Microsoft Exchange Management Shell
2. enter the following command:

Add-ADPermission -identity "Mailbox Store" -User administrator -AccessRights GenericALL

*You will need to replace the "Mailbox Store" with the name of the mailbox store which contains the mailboxes of the users.

To revoke permissions:

1. Open the Microsoft Exchange Management Shell
2. Enter the following command:

Remove-ADPermission -identity "Mailbox Store" -User administrator -AccessRights GenericAll

*You will need to replace the "Mailbox Store" with the name of the mailbox store which contains the mailboxes of the users

Regards,
Ben Vincenti

GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Tel: +44 (0) 1784 448 838

(in reply to nmoorman)
Post #: 2
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