RE: succesfull downloaded, but failed to update
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RE: succesfull downloaded, but failed to update - 28.Jul.2005 7:51:00 PM
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jackson-ri
Posts: 6
Joined: 17.May2005
Status: offline
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FYI..
I just install MS9 beta 5 and the update problem is NOT present in this version. The definition files update properly. Since the final release for ME9 is supposed to be next week I figured I'd give it a try.
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RE: succesfull downloaded, but failed to update - 1.Aug.2005 7:15:00 AM
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LMS
Posts: 5
Joined: 10.Apr.2005
Status: offline
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SAV10 ignores your exclusions settings. It will scan everything on your system, no matter what you do.
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RE: succesfull downloaded, but failed to update - 1.Aug.2005 9:53:00 PM
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maverix123
Posts: 7
Joined: 8.Mar.2005
From: UK
Status: offline
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So I am correct in thinking that SAV 10 scans the Exchange Information Store ( something that is definately not advised by Microsoft!), even though it's excluded from the scan?
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RE: succesfull downloaded, but failed to update - 3.Aug.2005 7:49:00 AM
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srrose444
Posts: 13
Joined: 13.Apr.2005
Status: offline
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Symantec had me test to make sure exclusions were working correctly. They had me place the eicar test virus in the GFI directory, and sure enough the directory was excluded in the scans.
It seems to be something else they added to the version 10 auto-protect that conflicts with the GFI updates. However, I'm still waiting for a response from Symantec which they stated would be by weeks end.
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RE: succesfull downloaded, but failed to update - 3.Aug.2005 11:03:00 PM
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StefanSennrich
Posts: 5
Joined: 25.Jul.2005
From: Switzerland
Status: offline
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Finally a solution is here!
After a upgrade to the new GFI Mail Security 9.0, build 20050727, the problem is gone!
All 4 Scanning engines can update properly with Symantec v10 running fully.
Glad I was able to get an update for free.
Cheers
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RE: succesfull downloaded, but failed to update - 4.Aug.2005 12:14:00 AM
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duck304
Posts: 14
Joined: 3.Dec.2004
From: netherlands, The
Status: offline
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quote:
Originally posted by mastermind:
Finally a solution is here!
After a upgrade to the new GFI Mail Security 9.0, build 20050727, the problem is gone!
All 4 Scanning engines can update properly with Symantec v10 running fully.
Glad I was able to get an update for free.
Cheers
This would be great.... As soon as I have the time, I sure will try this...... thankx
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RE: succesfull downloaded, but failed to update - 5.Aug.2005 6:46:00 AM
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srrose444
Posts: 13
Joined: 13.Apr.2005
Status: offline
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Hi Group,
For what it's worth I'm posting my most recent Email from Symantec below.
---------------------------------------------
Hi Steve,
I just got back from level 2 and they have been able to reproduce the issue. There is no ETA on a fix or workaround but it should be forthcoming. I will keep you appraised of any new information.
Thank you,
Nathan Worth
SAV CE Gold Product Support Analyst
Enterprise Technical Support
Symantec Corporation
www.symantec.com
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RE: succesfull downloaded, but failed to update - 11.Aug.2005 6:52:00 AM
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willko
Posts: 5
Joined: 21.Jul.2005
From: UK
Status: offline
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Is it the case that GFI are leaving this in the hands of Symantec to fix? I appreciate the new version must be absorbing a lot of GFI's resources but it would be a real shame if this particular fix was not followed through. I note specifically this is critical in cases where the use of version 9 is not possible due to gateway only install. Has there been an official statement regarding whose "fault" this is yet?
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RE: succesfull downloaded, but failed to update - 13.Aug.2005 12:12:00 AM
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duck304
Posts: 14
Joined: 3.Dec.2004
From: netherlands, The
Status: offline
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quote:
Originally posted by willko:
Has there been an official statement regarding whose "fault" this is yet?
why do you think this is a fault of someone?... I don't think that you can blame someone for this problem....
There is always a possibility that programs conflict with each other..
[ August 13, 2005, 06:14 AM: Message edited by: duck304 ]
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RE: succesfull downloaded, but failed to update - 16.Aug.2005 4:26:00 AM
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willko
Posts: 5
Joined: 21.Jul.2005
From: UK
Status: offline
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relax. that is why I used quotation marks. its sarcasm.
[ August 16, 2005, 11:04 AM: Message edited by: willko ]
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RE: succesfull downloaded, but failed to update - 18.Aug.2005 6:48:00 AM
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srrose444
Posts: 13
Joined: 13.Apr.2005
Status: offline
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I have a potential fix from Symantec and will implement it on Friday 8/19 evening Pacific Time.
If it works I'll post the steps here and make the file available by Email request.
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RE: succesfull downloaded, but failed to update - 22.Aug.2005 4:36:00 AM
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willko
Posts: 5
Joined: 21.Jul.2005
From: UK
Status: offline
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Thanks ssrose - Hope the fix was successful & if so, looking forward to hearing the details.
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RE: succesfull downloaded, but failed to update - 30.Aug.2005 4:08:00 AM
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awarberg
Posts: 9
Joined: 18.Aug.2005
Status: offline
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Will there be any kind of official statement from GFI on this issue as in a KB article or the likes?
Regards
Andreas
Edit: I've made the changes and automatic updates appears to be working again (after a reboot).
[ September 04, 2005, 07:24 AM: Message edited by: awarberg ]
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RE: succesfull downloaded, but failed to update - 7.Sep.2005 3:16:00 AM
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Nicks
Posts: 2741
Joined: 17.Mar.2003
Status: offline
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Hi,
If you encounter this problem, you have the following options:
Upgrade to GFI MailSecurity version 9, since this version does not have the problem.
If you are unable to upgrade to GFI MailSecurity version 9 at the moment, please contact Symantec support who can provide a solution for Symantec Anti-Virus Corporate Edition version 10.
As noted before previous versions of Symantec Anti-Virus Corporate Edition did not have this problem either.
It is recommended that any patches for Symantec software are obtained directly from Symantec support.
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RE: succesfull downloaded, but failed to update - 13.Sep.2005 12:14:00 AM
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bernds
Posts: 6
Joined: 12.Sep.2005
From: Erlensee
Status: offline
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Hi -A-,
Are you sure, you want to update to SAV 10?
As I read, you are using NT4.
NT4 is not supported by SAV 10.
Cheers, Bernd
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