Spam Razor not Filtering anything

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Spam Razor not Filtering anything - 3.Nov.2009 3:37:07 PM

lombard

Posts: 14
Joined: 23.Apr.2008
Status: offline

The customer was complaining about getting excessive spam. Looking at the reports a lot of spam is getting caught, but Spam Razor is showing 0 messages filtered for the past few days. When I opened the Spam Razor properties it says "Spam Razor Not Licensed" ?? Why would this just now start?

Post #: 1

RE: Spam Razor not Filtering anything - 3.Nov.2009 4:37:42 PM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

Has your maintenance run out? Check it out on http://customers.gfi.com

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to lombard)

Post #: 2

RE: Spam Razor not Filtering anything - 4.Nov.2009 9:33:06 AM

lombard

Posts: 14
Joined: 23.Apr.2008
Status: offline

we just renewed them several weeks ago. . .they don't expire until Oct 2010.

(in reply to RSP)

Post #: 3

RE: Spam Razor not Filtering anything - 4.Nov.2009 9:34:46 AM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

First thing I'd try is re-inputting the key, then restarting the services.

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to lombard)

Post #: 4

RE: Spam Razor not Filtering anything - 4.Nov.2009 9:41:16 AM

lombard

Posts: 14
Joined: 23.Apr.2008
Status: offline

thanks, that did the trick.

(in reply to RSP)

Post #: 5

RE: Spam Razor not Filtering anything - 4.Nov.2009 10:01:59 AM

tinybeetle

Posts: 59
Joined: 2.Aug.2006
Status: offline

I have to reboot the server (probably could restart the service) several times a week to keep Spam Razer running. It seems to progressively process less and less, then just shuts down. By rebooting periodically it keeps working.

I'm sure GFI would love troubleshooters and all sorts of debugging things, but I don't have time. I just need this to work, so reboots it is.

(in reply to lombard)

Post #: 6

RE: Spam Razor not Filtering anything - 4.Nov.2009 10:04:43 AM

lombard

Posts: 14
Joined: 23.Apr.2008
Status: offline

for quirky things like that I always run an IISRESET first and that usually cleans things up. try that next time to see if it starts it scanning again, and if it does put a scheduled task in to run iisreset once every few days during the middle of the night.

(in reply to tinybeetle)

Post #: 7