GFIBackup 2009 shutting down other tray tasks
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GFIBackup 2009 shutting down other tray tasks - 24.Oct.2009 7:26:44 AM
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trice8
Posts: 5
Joined: 24.Oct.2009
Status: offline
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Hi,
Yesterday I started using GFI Backup 2009 Home edition. When I installed it updated to v.20091022. I'm running WinXPSP2 (512MB RAM, approx 70-250MB free).
Problem:
When I start a backup task and then stop it while it is going through the initial search phase, it stops some of my running system tray tasks. These tasks disappear: McAfee Security Suite, tbbMeter (broadband traffic monitor), and CacheMan (memory manager). The GFIBackup icon remains, as does browser, network status & sound control.
This problem is repeatable (however, once the McAfee stayed running). I have to reboot to regain normal operation.
Here is the log:
2009-10-24 13:01:54 - Status: Backup Task stopped by user!
13:01:54 GFI Backup 2009 3.0 (Build 20091022) - Home Edition
13:01:54 Operating system: Windows XP x86 SP2
13:01:54 Available space on destination "F:\MollariBakupFull20091024\": 18.54 GB
13:01:54 File system type on destination "F:\MollariBakupFull20091024\": NTFS
13:01:54 Available space for temporary files on "F:\MollariBakupFull20091024\": 18.54 GB
13:01:54 Task Name: MollariBakup
13:01:54 Task Type: Backup
13:01:54 Destination: Local
13:01:54 Backup Type: Replace, Incremental
13:01:54 Items: Folders, Plugins
13:01:54 Compression: Yes
13:01:54 Individual file compression: No
13:01:54 Quality: 5
13:01:54 Self-extracting archive: No
13:01:54 Split archive: No
13:01:54 Spanned archive: No
13:01:54 Encryption: Yes
13:01:54 Scheduled: Yes
13:01:54 Scheduler type: Run every 7 days at Shutdown
13:01:54 Selected weekdays: 1234567
13:02:28 ERROR: Aborted
13:02:29 Start Time: 2009-10-24 13:01:54
13:02:29 End Time: 2009-10-24 13:02:29
13:02:29 Elapsed Time: 35 second(s).
13:02:29 Files processed: 9314
13:02:29 Total Size: 0 bytes
13:02:29 Transferred Files: 0
13:02:29 Transferred Data: 0 bytes
13:02:29 Transfer Speed: 0 bytes/s
13:02:29 ERROR: Aborted
13:02:29 Status: Backup Task stopped by user!
13:02:29 Since Create Date (2009-10-24) this task was run 2 times.
Can anyone fix this?
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RE: GFIBackup 2009 shutting down other tray tasks - 28.Oct.2009 6:43:07 AM
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trice8
Posts: 5
Joined: 24.Oct.2009
Status: offline
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Ok, further info related to this problem:
I have done a incremental backup (which should be full because no successful backup was run before it) and at the end of the backup the system did not shut-down, and the tray icons (as mentioned on my previous post) disappeared again.
I have also noticed that since installing GFI Backup Home I have to tell WinXP to shut-down twice. I.e. I go to 'start menu>turn off computer>turn off' and I wait but nothing happens. Then if I do the same thing again, the computer shuts down.
My backup task is (& was) set to:
destination: local
type: replace, incremental
items: folders, plugins
compression: yes
quality: 5
encryption: yes
scheduled: yes, run every 7days at shutdown, reschedule if missed
events: verify backup, shutdown after task ends
things for backup (C: drive only): desktop, windows settings, my profile
The backup finished successfully, here are some of the log msgs:
04:16:32 Available space on destination "F:\MollariBakupFull20091024\": 18.61 GB
04:16:32 File system type on destination "F:\MollariBakupFull20091024\": NTFS
04:16:32 Available space for temporary files on "F:\MollariBakupFull20091024\": 18.61 GB
...
04:17:22 STATUS: Backup Task Started
04:17:32 STATUS: Creating snapshot(s) for drive(s): C:
04:18:28 STATUS: Snapshot(s) created for drive(s): C:
04:18:28 STATUS: C: = \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
04:18:28 STATUS: Creating archive file ...
07:23:44 STATUS: Delivering archive...
08:40:48 STATUS: Destroying snapshot(s)...
08:40:51 Elapsed Time: 4:24:20 hours
08:40:52 Files processed: 14441
08:40:52 Total Size: 11.9 GB
08:40:52 Transferred Files: 14441
08:40:52 Transferred Data: 11.47 GB
08:40:52 Transfer Speed: 758.41 KB/s
08:40:52 Status: Verify Finished Successfully!
08:40:52 Status: Backup Task Finished Successfully!
08:40:52 Since Create Date (2009-10-24) this task was run 3 times.
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RE: GFIBackup 2009 shutting down other tray tasks - 28.Oct.2009 8:10:18 AM
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trice8
Posts: 5
Joined: 24.Oct.2009
Status: offline
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PS The computer did not shutdown after the task finished. In addition, it did not delete the '.gbc.tmp' file (which is 11.4GB) that was created in the destination folder, and did not delete the file C:\Documents and Settings\Username\Local Settings\Temp\BackUptemp\MollariBakup.zip (which is 11.4GB). I have not setup any temp folder path in settings.
< Message edited by trice8 -- 28.Oct.2009 8:12:58 AM >
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RE: GFIBackup 2009 shutting down other tray tasks - 29.Oct.2009 3:06:49 AM
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Dumitru
Posts: 116
Joined: 24.Aug.2009
Status: offline
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Hello trice8
I will need more information to be able to debug this. Please send me your .GTB and .LOG files of the task that is causing this situation. You can find out how to do that here.
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RE: GFIBackup 2009 shutting down other tray tasks - 2.Nov.2009 6:15:04 AM
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Dumitru
Posts: 116
Joined: 24.Aug.2009
Status: offline
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I think this is the real scenario.
< Message edited by Dumitru -- 2.Nov.2009 6:19:58 AM >
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RE: GFIBackup 2009 shutting down other tray tasks - 2.Nov.2009 6:19:11 AM
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Dumitru
Posts: 116
Joined: 24.Aug.2009
Status: offline
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Hello trice8
Your task has enabled the feature that puts computer in shutdown after backup is finished. (in Events tab)
What i think it happens is that the program send the shutdown signal .. just some application hangs .. not allowing windows to shutdown completely. Your computer should be shutting down after the task is over.
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RE: GFIBackup 2009 shutting down other tray tasks - 7.Nov.2009 3:12:26 PM
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trice8
Posts: 5
Joined: 24.Oct.2009
Status: offline
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quote:
ORIGINAL: HLForensics
Hi trice8....
I don't want to interfere with you getting the help you may need, but I can't help but want to make an observation...
Hi HL Forensics,
You're not interfering. They're v.good suggestions.
quote:
When you say that, "it stops some of my running system tray tasks", I can't help but wonder if you're misinterpreting what your Operating System is doing. Is it possible that you're just seeing your Shell dump and the systray icons are just "disappearing" and not "stopping" the tasks?
Common reasons this would happen are:
a) Low on Physical Memory (512MB isn't really enough memory in my opinion to do anything of significance in Windows)
b) Virus(es)
c) Damaged System Files
d) Registry Corruption
e) Filesystem Issue compounded with (c) listed above
f) Possible need of a Hotfix for Windows
It sounds to me like you're just experiencing the effect of the "dumping shell" after all of your Physical Memory has been used and you're knee-deep into the Paging File...
As for Windows not shutting down, (a) through (f) could/would cause that symptom too...
The tasks were killed (no longer running according to Process Explorer). It does seem that the affected tasks were all running under explorer. Only the mcafee agent task returned by itself given enough time - the others stayed dead until reboot.
a) low memory
I had Cacheman running just to monitor free memory, mainly due to McAfee. I hadn't really had any major problems with low memory, the system just ran a little slower, except when mcafee started doing something (this became a memory hog following an update a month ago). However, I made sure this was not going to be a problem during the backups. Non-essential things on the system are switched off to keep it quick.
Your suggestion about windows dumping shell components pre-emptively has some merit (see below), although, the particular problems I was having, memory did not seem to be the issue:
1) the system did not slow massively when the back-up started,
2) as I stated above, available memory went down to 70MB,
3) the problem persisted when nothing else but GFI Backup was running (except mcafee),
4) lack of memory does not explain why i had to order shutdown twice, when little else was running and there was plenty of free mem according to Cacheman/ProcessExplorer (250MB).
b) viruses
Well, system is protected by paid for mcafee total suite with above medium protection settings, scans are run every week, updates happen at least once a day. Only a week before installing GFI backup, I did a thorough scan using the latest ESET NOD32. The PC is connected through a NAT/SPI gateway. I am the only one using the PC. I am very careful about what I download, the sources, and scanning and hash checking things I do download. The system has no other strange behaviour. This behaviour started when I started the first task in GFI Backup and ended when I uninstalled the program.
c) damaged system files
Again, the only strange behaviour was related to GFI Backup. I use this system 4-12hrs a day and I can state, with some surprise to myself, that I cant remember the last time there was any strange windows behaviour at all.
d) registry corruption
Is there a way to check for this (when nothing obvious is happening)?
e) filesystem issue
Over the last two weeks I have successfully used, with large datasets, ntbackup (with verify), zip programs, copying and also burned DVDs and CDs. The disks are regularly defragged too. There's no compression/encryption. I've checked the disk SMART values and all are fine. I re-installed GFIBackup and reproduced the same problem - so unlikely to be the disk. I have not run chkdsk.
f) hotfixes
The system has all the latest updates through auto-update (WGA activated), except SP3, IE8, or MS anti-spyware.
You missed out; g) the user doing strange things! :)
Oh, and BTW, the event logs show nothing of interest, not even from mcafee (and mcafee logs show nothing of interest).
quote:
I don't think it's a coincidence that you're seeing this since installing GFI, I just think that after creating an 11GB file, you can't really believe that you actually have any Physical RAM available...
I know I was sailing close to the wind with the 512RAM, but only because of mcafee's recent update (75% increase in RAM use). Before that, although it wasnt a fast machine, it was usable (fast enough for full screen online FPS and multiple progs running such as browser & MS Office). Its too general to make the kind of statement you make - it depends on what the PC is used for and how careful the user is about loading it up with rubbish. I'm not sure if GFI Backup uses more resources if its backing up 100 GB than 1GB.
Please see my next post for info on what happened after more RAM, it clarifies things a bit on that front too.
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RE: GFIBackup 2009 shutting down other tray tasks - 7.Nov.2009 5:41:58 PM
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trice8
Posts: 5
Joined: 24.Oct.2009
Status: offline
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Dumitru,
Thanks for looking into this problem. You are right that the problem is to do with the 'shutdown after task finishes'. I tried the tasks without shutdown and they do not cause the problem of the programs being killed off. Note, however, that GFIBackup never actually managed to shut the computer down after any task. I'm not sure which process was preventing the shutdown.
I went through a process to eliminate memory as the issue, below are the results. They may help in identifying a process that prevented a shutdown:
I doubled the RAM (1GB) and re-installed the same version of GFIBackup and ran the same task. Compared to before I also have one extra component in the systray and all the old tasks running (I have images of procexp & systray below to show what is happening during the procedure).
1. 658MB free before backup task started (all tray icons present incl. GFI Backup).
2. 638MB free after backup task just started.
3. 609MB free after a few minutes.
4. Backup task is stopped (through GFI tray icon) and tray icons disappear (procexp shows shell tasks no longer running, mcafee comes back a few minutes later)
Point of Note: RAM used went down to around 609MB (& very slowly continued to go down if I left the PC alone), thus suggesting that the original 512MB RAM was sufficient (unless there are peaks in RAM usage during GFIB task startup?), and not the cause of the problems.
I can't post images yet so they are here: Figures Album
Fig1: processes running before backup task started.
Fig2: time elapsed just before backup task stopped and items in tray icon.
Fig3: processes running just before backup task stopped.
Fig4: processes running just after backup task stopped.
Fig5: tray items just after backup task stopped.
I can't see why the 'shutdown failure' caused me to have to order a PC shutdown twice (with no delay/slowdown between the clicks to 'turn-off' PC). Even, much later-on after the backup tasks were stopped. But this particular issue disappeared after the extra RAM was added. I can only guess that it was because whatever prevented the shutdown was waiting for something from the pagefile due to low memory, however, it seemed to wait forever.
I think we can consider this matter closed. The GFI guys should maybe look into some kind of message to indicate the shutdown had problems, if its possible.
< Message edited by trice8 -- 7.Nov.2009 5:43:10 PM >
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