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Notifications even when disabled

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Notifications even when disabled - 23.Oct.2009 11:30:19 AM   
AFlowers

 

Posts: 145
Joined: 12.Feb.2007
Status: offline 		My MailSecurity system has started sending notifications when a virus is caught.  All of the scan engines have notifications turned off.  This has only just started happening, was not previously.

What is causing the notifications now, and how can I turn them off?

MS version 10.0  Build 20090526

Thanks in advance!
Post #: 1
RE: Notifications even when disabled - 26.Oct.2009 6:49:32 AM   
AFlowers

 

Posts: 145
Joined: 12.Feb.2007
Status: offline 		 
Anybody else having this issue?


(in reply to AFlowers)
Post #: 2
RE: Notifications even when disabled - 26.Oct.2009 7:45:12 AM   
efpav

 

Posts: 112
Joined: 9.Jan.2005
Status: offline 		This is happening to many other people, and there are 2 or 3 other threads regarding the issue. You need only look at the most recent posts to get up to speed.

I believe what is causing this is a shift to using password protected archives. Read Sophos's Graham Cluley blog post here: http://www.sophos.com/blogs/gc/g/2009/10/23/hackers-launch-contract-settlements-attack-inboxes/

The payload is a trojan.

The underlying problem here is that these messages are being snagged by the decompression engine, and that functionality was never included to disable alerts associated with the decompression engine.

There may be a secondary and more troubling issue of these messages skipping MailEssentials as well...

(in reply to AFlowers)
Post #: 3
RE: Notifications even when disabled - 26.Oct.2009 8:49:29 AM   
dpazuk

 

Posts: 7
Joined: 27.Nov.2005
Status: offline 		AF,

I have checked the knowledge base and within the Decompression node you can click on each of the individual filters to turn off notifications.

Granted, this is not very intuitive.

I was able to turn off user notifications for password protected archives, and I hope this will solve the issue.

From looking at the node and the various filters within it, it would appear on the face of it that you have no way of controlling the notifications.

The feature is there, you just have to click on each individual filter.

I hope this helps!

(in reply to AFlowers)
Post #: 4
RE: Notifications even when disabled - 26.Oct.2009 10:04:05 AM   
AFlowers

 

Posts: 145
Joined: 12.Feb.2007
Status: offline 		Many thanks for the replies.  I did not even know these settings existed.  I have disabled the notifications and see from here.

Thanks again!

(in reply to dpazuk)
Post #: 5
RE: Notifications even when disabled - 29.Oct.2009 6:37:18 AM   
AFlowers

 

Posts: 145
Joined: 12.Feb.2007
Status: offline 		 
Update:  That did it!  It was the obscure notification settings for the decompression engine.

(in reply to AFlowers)
Post #: 6
RE: Notifications even when disabled - 29.Oct.2009 10:40:21 AM   
dpazuk

 

Posts: 7
Joined: 27.Nov.2005
Status: offline 		AF,

I am glad it worked for you!  It worked for me as well :)

I guess I should RTFM one more time ;)

(in reply to AFlowers)
Post #: 7
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