Spam Digest only working for Admin

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Spam Digest only working for Admin - 18.Oct.2009 11:40:11 AM

Marcela_Admin

Posts: 6
Joined: 8.Oct.2009
Status: offline

Hi, we wish to quarantine mail and notify users with daily Spam Digest. Has been configured. Looks good. However only the admin gets an email.

Colleague opened support tickets. No solution yet. Recommending action was disabled / re-enable. Still troubleshooting. Got to the point of no clue despite reading every single Spam Digest post on this forum.

Medigest.log contains same pattern every day

2009-10-18,14:32:34,668,1,"#00001BBC","#0000000F","info   ","MEDigest","Previous schedule is still in progress. Discarding this schedule..."
2009-10-18,14:34:34,672,1,"#00001BBC","#00000004","info   ","MEDigest","Previous schedule is still in progress. Discarding this schedule..."
2009-10-18,14:36:34,676,1,"#00001BBC","#0000000A","info   ","MEDigest","Previous schedule is still in progress. Discarding this schedule..."
2009-10-18,14:38:15,601,1,"#00001BBC","#00000010","error ","MEDigest","Error: External component has thrown an exception. [source: MEDigest.DigestInterop.GetUserList::0]"
2009-10-18,14:38:15,601,1,"#00001BBC","#00000010","error ","MEDigest","Error: CreateDigestData(user) returned -1"
2009-10-18,14:38:15,601,1,"#00001BBC","#00000010","info   ","MEDigest","===== User digest ready ====="
2009-10-18,17:00:34,391,1,"#00001BBC","#00000004","info   ","MEDigest","Daily schedule triggered..."
2009-10-18,17:00:34,391,1,"#00001BBC","#00000004","info   ","MEDigest","===== Start Admin Digest ====="
2009-10-18,17:00:34,391,1,"#00001BBC","#00000004","info   ","MEDigest","Creating Admin Digest XML Data

We have reports on separate SQL 2005.

Thanks for thoughts
M

Post #: 1

RE: Spam Digest only working for Admin - 18.Oct.2009 2:31:05 PM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

Does your ME server have access to your active directory? Or is your userlist.mdb corrupt or inaccessible?

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to Marcela_Admin)

Post #: 2

RE: Spam Digest only working for Admin - 19.Oct.2009 4:21:49 AM

Marcela_Admin

Posts: 6
Joined: 8.Oct.2009
Status: offline

Hi again.

ME server should indeed have full access to AD. It is a normal member server of the same domain. I don't think there is additional configuration required ..... stand to be corrected on that.

There doesn't seem to be any validation of the email addresses added so not sure if it is integrated with AD in that particular part.

There are two Userlist.mdb files one for MS, one for ME.

The ME one has a last modified date of 29 August 2009, I suspect this may have been during upgrade from version 12.
It is 84kb.
I opened a copy with Access. The one table was empty.

We are using separate SQL store for reporting (if that is relevant).

I looked at http://kbase.gfi.com/showarticle.asp?id=KBID002577
to check if in SMTP or AD mode.

Not sure the answer but when I go to General Setting > Properties there is no User Manager tab. I have

General
Updates
Inbound Email Domains
Bindings

MS/ME are not on an Exchange server. Another KB mentioned (in passing) defining the Mail attribute for a user. I would expect all Exchange users to have that. We are running fairly plain vanilla Exchange 2003 on AD.

The SQL tables are returning queries ok.

Config.mdb contains a table with the defined users that appear in the GUI.

Note: for testing purposes we have certain accounts named for the recipient list, not the whole AD ... that might work. But we can't develop testing against thousands of users live mailboxes.

< Message edited by Marcela_Admin -- 19.Oct.2009 4:54:53 AM >

(in reply to RSP)

Post #: 3