WMI Error

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WMI Error - 5.Oct.2009 9:29:39 AM

Boydy

Posts: 10
Joined: 5.Aug.2008
Status: offline

Hi All,

I've recently migrated a few VB Script checks from an older version of NSM to NSM 7.0. However even though these checks work fine in 5.5 i'm getting the following error now in version 7.0:

Processing Error: Unable to access 'server'. Possible reasons: no WMI installed on the remote server, no rights to access remote WMI service, or remote server down

Does anyone know why this occurs?

Regards,

Kirk

Post #: 1

RE: WMI Error - 5.Oct.2009 9:43:39 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

From BOTH machines, open a command prompt and type:

wmic process list brief

Once done, does it prompt to install WMI on either machine? Do the checks work any differently now?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to Boydy)

Post #: 2

RE: WMI Error - 6.Oct.2009 5:53:58 AM

Boydy

Posts: 10
Joined: 5.Aug.2008
Status: offline

Hi Drew,

It prompted to installed WMI on both servers I tried it on however it doesn't really make sense as I ran the existing check on NSM 5.5 and worked sucessfully. Only being totally different versions of NSM, the checks use the same VB script.

(in reply to Boydy)

Post #: 3

RE: WMI Error - 6.Oct.2009 7:59:50 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Did running these commands change anything in regards to GFI? Did you get a process list from both machines?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to Boydy)

Post #: 4

RE: WMI Error - 6.Oct.2009 10:27:35 PM

RAK153

Posts: 20
Joined: 15.Jun.2009
Status: offline

If you are running the checks on older PC's (Win 2000) make sure you have Windows Script Host 5.5 or higher installed.

(in reply to Boydy)

Post #: 5

RE: WMI Error - 7.Oct.2009 10:22:04 AM

Boydy

Posts: 10
Joined: 5.Aug.2008
Status: offline

Yes the process list ran but this command hasn't changed the failure outcome.

(in reply to RAK153)

Post #: 6

RE: WMI Error - 7.Oct.2009 10:40:45 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Try from the GFI server:

wmic /node:RemoteWorkstationName process list brief

This should pull the process list of the remote machine, also telling us if any user credentials issues exist.

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to Boydy)

Post #: 7

RE: WMI Error - 9.Oct.2009 3:40:53 AM

Boydy

Posts: 10
Joined: 5.Aug.2008
Status: offline

Hi Drew,

I'm getting an Access denied error message.

(in reply to DrewE)

Post #: 8

RE: WMI Error - 9.Oct.2009 8:08:59 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Is the user you ran the WMIC command ALSO a Local Admin on the machine being scanned?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to Boydy)

Post #: 9