Problems with ME 14 and Exchange 2007
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Problems with ME 14 and Exchange 2007 - 25.Sep.2009 10:06:20 AM
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grimal
Posts: 5
Joined: 11.Dec.2007
Status: offline
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Current setup: Exchange 2007 on server A
Server A has transport rule setup so that any email with "SPAM" in the subject line is tagged with an SCL of 9. Server A specifies server B as it's smart host for the Send Connector for "*" address space. Server A has a receive connector set up to receive specifically from Server B's IP address (as per the GFI documentation)
Server B has SMTP installed via IIS and is used to send/receive any email out of the organization.
Server B is running GFI Mail Essentials 14.
I am encountering problems on numerous mailboxes where even though GFI is tagging the email AND the SCL is being given a rating of 9, the email still arrives in the user's Inbox (not the Junk folder).
I have ensured that the Organization's Junk Threshold is set to 4. I have ensured OWA junk filtering is enabled on all mailboxes. I have set each mailbox to have a Junk Threshold level to 4. I have manually logged into the mailboxes in question, disabled junk filtering, saved, reenabled junk filtering, saved, cleared out their approved sender list (on the off-chance these senders were on that list...some were so weren't), but still this is happening.
I have talked with Microsoft at their Partner forums and have been told the following:
"Based on my knowledge, Outlook doesn't use the SCL for its client side
Anti-Spam determination. Instead it uses its own junk e-mail evaluation.
On an average, Low settings corresponds to approximately a threshold of 6.
But there is no strict corresponding relation between SCL and Anti-Spam
setting on Outlook."
I'm almost at my wit's end trying to solve this.
So I am asking the end-users: have any of you had this sort of setup in GFI and Exchange 2007 and gotten it to work? Is there something I am missing? I do not want GFI installed on the Exchange 2007 server due to past performance issues.
Thank you for any help/comments.
< Message edited by grimal -- 25.Sep.2009 10:14:02 AM >
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RE: Problems with ME 14 and Exchange 2007 - 25.Sep.2009 10:26:08 AM
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RSP
Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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There's another option to consider: "Also trust e-mail from my contacts". This option has been a hair-tearing one before.
You suggest that you've disabled Outlook's Junk Filtering, which is different from the OWA filtering option, but this will be a client-based setting saved in their profile. If you're not on their machine logged in as them to "manually log in to the mailboxes in question", then disabling Outlook's Junk Filtering won't be saved for them.
Push out a GPO to disable Outlook's Junk Filtering, then you can be sure that Outlook is not to blame.
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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RE: Problems with ME 14 and Exchange 2007 - 29.Sep.2009 5:05:47 AM
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flyok
Posts: 23
Joined: 1.Jun.2005
From: CZ
Status: offline
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We have the same problem with some emails. We tagged subject with [SPAM], set SCL=9 and emails with Mime from: somebody@our_domain is delivered into Inbox instead Junk folder. Because of "clever" Outlook - if we have our domain whitelisted in Outlook.
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