Scan Engine failure! This time it's surb.dll !!
|
Logged in as: Guest
|
|
Users viewing this topic:
none
|
|
Login  | |
|
Scan Engine failure! This time it's surb.dll !! - 15.Sep.2009 7:54:57 AM
|
|
|
egypt123
Posts: 73
Joined: 4.Dec.2006
Status: offline
|
Just another in a list of dll failures in 14.1. Did GFI even test this product? Guess it's time to rollback.... !!!!
Error Event ID 1004:
Reporting queued error: faulting application gfiscans.exe, version 14009.727.0.25, faulting module surbl.dll, version 14009.803.0.18, fault address 0x0001b7be.
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 15.Sep.2009 8:03:26 AM
|
|
|
RSP
Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
|
Could it be that there's something a bit screwy with your server in general? Perhaps RAM issues?
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 15.Sep.2009 8:13:33 AM
|
|
|
egypt123
Posts: 73
Joined: 4.Dec.2006
Status: offline
|
Everything else seems to be okay. The SMTP errors I was getting and posted in another thread have all went away since the ME upgrade and running the Exchange maintenance. Although, I doubt the Exchange maintenance had anything to do with fixing the errors. It's just something I did right before the upgrade. I don't know, this thread here indicates I'm not alone with these ad-hoc ME DLLs failing...
http://forums.gfi.com/Scan_Engine_service_terminated_unexpectedly/m_900780576/tm.htm
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 15.Sep.2009 8:17:17 AM
|
|
|
owenb
Posts: 145
Joined: 30.Oct.2005
From: Malta
Status: offline
|
Hi
We are currently investigating these issues further. Please submit your a support request on http://support.gfi.com/Support/supportrequest.aspx?lcode=en and reference this thread.
_____________________________
Owen Baldacchino
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 15.Sep.2009 8:49:16 AM
|
|
|
egypt123
Posts: 73
Joined: 4.Dec.2006
Status: offline
|
Super busy with meetings today so I'll try to get to this tonight.
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 29.Sep.2009 12:05:13 PM
|
|
|
Bill Roland
Posts: 148
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline
|
I had this happen twice today out of nowhere (I upgraded right after it came out), and for no obvious reason that I can find. It was the surbl.dll as well. It crashed twice in a row and recovered, and has been fine since. I'll keep an eye out, maybe it was just a fluke.
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 30.Sep.2009 4:26:27 AM
|
|
|
eXistenZ
Posts: 1
Status: offline
|
Hi there,
Can you all please when such an issue happens gather "crash dumps" and then open a case with the GFI technical support and send it to them?
You can use the following link to open up a support case:
http://support.gfi.com/Support/supportrequest.aspx?lcode=en
The best is also to refer to this forum post when you open up the case. So the guys at GFI know what the problem is about.
Gathering Dumps during crashes or hangs of a particular process
Dr Watson
1. Go to Start > Run and enter “drwtsn32”
3. Make the following changes:
a. Enter a new log path "c:\crashinfo"
b. Enter a new crash dump path "c:\crashinfo"
c. Crash dump type set to “Full”
d. Enable the “Visual Notification”
4. After performing the necessary changes to Dr Watson, press OK to persist changes.
5. Go to Start > Run and enter “drwtsn32 -i” to register Dr Watson as the default debugger.
6. When a crash occurs, the visual notification will pop up. Notice that the Cancel button will change to OK button. At that point the dumps would be complete.
7. Compress the folder "c:\crashinfo" into a Zip archive and submit the data to the GFI support agent.
eXistenZ
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 30.Sep.2009 5:11:36 AM
|
|
|
AndrewZT
Posts: 89
Joined: 28.Jul.2004
Status: offline
|
Hi all,
Please follow the procedure outlined by eXistenZ as I can confirm it will help us diagnose the issue. In such situations, the crash dumps are of extreme importance.
We look forward to hearing from you.
_____________________________
Regards,
Andrew Zammit Tabona
GFI Software
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 30.Sep.2009 4:56:12 PM
|
|
|
Bill Roland
Posts: 148
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline
|
Well, I can (and will) do all that, but it doesn't exactly happen on demand. In fact it hasn't happened since.
|
|
|
|
|
RE: Scan Engine failure! This time it's surb.dll !! - 30.Sep.2009 4:56:42 PM
|
|
|
Bill Roland
Posts: 148
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline
|
quote:
ORIGINAL: AndrewZT
Hi all,
Please follow the procedure outlined by eXistenZ as I can confirm it will help us diagnose the issue. In such situations, the crash dumps are of extreme importance.
We look forward to hearing from you.
Unfortunately I have nothing to send you.
|
|
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
 Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts |
|
|
Printable Version
