Cannot open GFI Mail Security Switchboard
|
Logged in as: Guest
|
|
Users viewing this topic:
none
|
|
Login  | |
|
Cannot open GFI Mail Security Switchboard - 27.Aug.2009 3:12:11 AM
|
|
|
hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
|
Hi everyone, I hope some can help me solve my problem. When I try to open the GFI Switchboard, it doesnt open, but the switchboard.exe is running on the task manager. What do you think is the problem? I dont have anti-cirus installed.
BTW as an additional info, I can only open it when my server went to fresh restart. and if I close the switchboard or the mail security, it wont be open the second time I want to open it. IT is happening only on Mail Security, Mail Essentials is working fine.
Thank you guys in advance for the help.
Regards..
|
|
|
|
|
RE: Cannot open GFI Mail Security Switchboard - 28.Aug.2009 1:36:57 AM
|
|
|
dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
|
When you close the switchboard when you opened it after a fresh reboot, does the switchboard.exe remain in the task manager process list?
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
|
|
|
|
|
RE: Cannot open GFI Mail Security Switchboard - 29.Aug.2009 5:26:26 AM
|
|
|
hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
|
no, but the second time i open it will stay in the task manager, do you think it has problem with the memory?
|
|
|
|
|
RE: Cannot open GFI Mail Security Switchboard - 1.Sep.2009 6:48:13 AM
|
|
|
dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
|
Do you have any file / process based antivirus software running? Please disable it temporarily.
Go to Start -> Settings -> Control Panel -> System
Through ‘Advanced’ tab access the Performance Settings
Change to Data Execution Prevention tab
Enable "Turn on DEP for essential Windows programs and services only"
Reboot the server
Does the issue persist?
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
|
|
|
|
|
RE: Cannot open GFI Mail Security Switchboard - 2.Sep.2009 4:49:25 AM
|
|
|
hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
|
I dont have any anti-virus installed in the server. And yes that is the current settings, the DEP already enabled. Thanks!
|
|
|
|
|
RE: Cannot open GFI Mail Security Switchboard - 2.Sep.2009 9:33:59 AM
|
|
|
dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
|
You might want to open a case with our support hncv6 in regard of this case.
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
|
|
|
|
|
RE: Cannot open GFI Mail Security Switchboard - 2.Sep.2009 1:12:34 PM
|
|
|
hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
|
What do you mean case? is it free of charge? I am following all your advices and none of them seems fail to work? Is it a bugs in GFI Mail Security?Or I am just missing some configuration?
|
|
|
|
|
RE: Cannot open GFI Mail Security Switchboard - 4.Sep.2009 6:42:42 AM
|
|
|
dkrueger
Posts: 90
Joined: 8.Jul.2009
Status: offline
|
You can open a support case if you have a valid service level agreement for MailSecurity. The form to open a ticket is located here: http://support.gfi.com/Support/supportrequest.aspx?lcode=en
It might be easier to troubleshoot via that channel.
_____________________________
Regards,
Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
|
|
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
 Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts |
|
|
Printable Version
