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no fax is sent - 3.Aug.2009 4:27:06 PM

najnaj

Posts: 14
Joined: 20.Oct.2008
Status: offline

Hi
I am getting this msg when sending fax "no recipient were found in this message .fax could not be sent
any idea pls even though i am rx faxes with no problem
thanks

Post #: 1

RE: no fax is sent - 4.Aug.2009 10:33:10 AM

ernestbyrd

Posts: 227
Joined: 12.May2009
Status: offline

When you get this error, what method are you using to send a fax? If sending using Outlook or the FAXmaker fax message form, are you sending to a pre-formulated contact or are you sending to a manually specified recipient?

_____________________________

Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350

(in reply to najnaj)

Post #: 2

RE: no fax is sent - 4.Aug.2009 3:45:56 PM

najnaj

Posts: 14
Joined: 20.Oct.2008
Status: offline

hi and thanks
i am using fax@domain.com I am using kerio mail and i am placing the fax number in the body of my mail client
::2222222222
i hope this is clear

(in reply to ernestbyrd)

Post #: 3

RE: no fax is sent - 5.Aug.2009 8:44:10 AM

ernestbyrd

Posts: 227
Joined: 12.May2009
Status: offline

One thing you need to be sure of is that your mail client is configured to send in plain text. If you are not sending in plain text, the text api formulation will not be seen.

If your mail client is sending in plain text, you can stop the GFI FAXmaker services, check the fax@domain.com mailbox and see what is received there, then you can allow GFI FAXmaker to pop the message down, stop the GFI FAXmaker services, and check the Faxmaker\out directory to look at the .sfm file. This should show you if there is indeed a recipient, or if something in the mail flow is affecting the recipient information that you specify.

_____________________________

Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350

(in reply to najnaj)

Post #: 4