Report Pack Installation Error

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Report Pack Installation Error - 16.Jul.2009 9:58:36 AM

mblinde

Posts: 62
Status: offline

Error 1406. Could not write value Language to key \-\ReportPacks\LNSS9. Verify that you have sufficient access to that key, or contact your support personnel. (abort) (retry) (ignore)

This was while running the program as domain administrator with the report pack service turned off. I recieved this error half way through installing the new report pack that was just released.

< Message edited by mblinde -- 16.Jul.2009 10:27:28 AM >

Post #: 1

RE: Report Pack Installation Error - 16.Jul.2009 10:40:03 AM

DrewE

Posts: 1246
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

This issue may occur if the GFI ReportCenter Framework 3.5 is still installed. You may need to uninstall the ReportCenter Framework from Add/Remove Programs and download http://software.gfi.com/reportcenter36.exe first.

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Drew Easley
GFI Software
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(in reply to mblinde)

Post #: 2

RE: Report Pack Installation Error - 16.Jul.2009 12:56:51 PM

mblinde

Posts: 62
Status: offline

Drew,

Thanks, that did the trick.

Mark

(in reply to DrewE)

Post #: 3

RE: Report Pack Installation Error - 22.Jul.2009 6:46:11 PM

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Joined: 22.Jan.2009
Status: offline

Had the same issue, after fixing according to above, now getting license key is invalid from 9.0 ReportPack

(in reply to mblinde)

Post #: 4

RE: Report Pack Installation Error - 23.Jul.2009 4:48:28 AM

DrewE

Posts: 1246
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Can you confirm the license key you are using is the same key as shown under the GFI Languard 9 application? If it is, please open a support request online at http://support.gfi.com so we can investigate your individual license key.

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Drew Easley
GFI Software
Talk Tech To Me (GFI Blog) � Follow Us (Twitter) - Watch Us (YouTube) - Join us (Facebook)

(in reply to tk)

Post #: 5

RE: Report Pack Installation Error - 27.Jul.2009 7:16:37 AM

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Joined: 22.Jan.2009
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...I tried a temporary license key in Report Pack 9 which I just got from GFI, but same invalid key message; and I have opened a case

< Message edited by tk -- 27.Jul.2009 7:17:49 AM >

(in reply to DrewE)

Post #: 6

RE: Report Pack Installation Error - 28.Jul.2009 9:13:37 AM

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Joined: 22.Jan.2009
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...as per tech support, I installed Report Pack on a different machine from Languard, and I can now generate reports. License key issue on my Languard server still problematic however

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Post #: 7

RE: Report Pack Installation Error - 28.Jul.2009 9:33:10 AM

DrewE

Posts: 1246
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Often in this case an uninstall of the GFI Languard 9 Report Pack AND the GFI ReportCenter Framework will help.

Once uninstalled you can download and install the new report framework and report pack

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Drew Easley
GFI Software
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(in reply to tk)

Post #: 8

RE: Report Pack Installation Error - 28.Jul.2009 9:39:18 AM

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Joined: 22.Jan.2009
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I've actually done that a few times, still no luck. If you notice after installing framework 3.6, the folders and registry still show it as 3.5, but I'm told that the code is 3.6

(in reply to DrewE)

Post #: 9

RE: Report Pack Installation Error - 28.Jul.2009 9:39:57 AM

DrewE

Posts: 1246
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Have you tried download http://software.gfi.com/reportcenter36.exe manually, instead of letting the ReportPack download and install it for you?

_____________________________

Drew Easley
GFI Software
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(in reply to tk)

Post #: 10

RE: Report Pack Installation Error - 28.Jul.2009 9:40:56 AM

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yes I have downloaded and installed it locally

(in reply to DrewE)

Post #: 11

RE: Report Pack Installation Error - 28.Jul.2009 9:55:40 AM

mblinde

Posts: 62
Status: offline

TK

Just for reference I uninstalled the previous version and deleted the installation folder. I'm sure your problem is probably larger then this but I figure any frame of reference would help. If your installation is on a 2003 server or earlier you can also use a program called FixMSI to scan the registry for lingering registry keys that were not properly removed by the uninstaller. I ran into this problem on a 2008 64 bit server and decided against using this old standby utility because I am unsure if FixMSI is supported on server 2008 since it is a whole different animal in terms of installation paths, registry keys, etc. I believe Microsoft also has a utility to assist in the cleanup of uninstalls.

Microsoft Cleanup Utility
http://support.microsoft.com/kb/290301

FixMSI (Read the read me files to configure it to scan beyond the normal registry paths)
http://www.helpware.net/downloads/

(in reply to tk)

Post #: 12

RE: Report Pack Installation Error - 28.Jul.2009 11:24:02 AM

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Joined: 22.Jan.2009
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Great, thanks for the input - I'll try it

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Post #: 13

RE: Report Pack Installation Error - 28.Jul.2009 3:01:04 PM

mblinde

Posts: 62
Status: offline

Please remember to make a backup of your reports if you require saving custom or scheduled reports which would be hard to recreate. I had serious issues importing the old reports though and opted to recreate the reports.

(in reply to tk)

Post #: 14