from unknown [fax@faxmaker.com]

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from unknown [fax@faxmaker.com] - 13.Jul.2009 6:55:49 PM

kslimsd

Posts: 1
Joined: 13.Jul.2009
Status: offline

Hi,

Can you please tell me how do I change "From:" field in an email when I receive a fax? Now when it arrives mail is from:

+ [fax@faxmaker.com]

or

unknown [fax@faxmaker.com]

I cannot find the option which is responsible for that.

Thanks
KS Lim

Post #: 1

RE: from unknown [fax@faxmaker.com] - 14.Jul.2009 8:38:40 AM

ernestbyrd

Posts: 227
Joined: 12.May2009
Status: offline

By default it would upload from fax@faxmaker.com or if a CSID is provided, it would upload from number@faxmaker.com (number being the CSID provided). There is not really an option to change this upload, but here is something that may work for you (it will change the domain it uploads from).

I'm assuming that you are using an internal mail server, so what you need to first do is change this in the registry:
Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax & Voice\FAXmaker\Config\InstallMode,
Change this value to 3, Restart your GFI FAXmaker services.

Now, in the GFI FAXmaker configuration, navigate to Email2FaxGateway and set the newly created POP3 Downloader tab with an account for which you want to use in the upload, and enable the POP3 downloader. Restart your GFI FAXmaker services, then go back to the POP3 downloader and disable it so that it leaves your account greyed out. Restart your GFI FAXmaker services again, and test a receive. This may allow for it to upload from the account you specified in the POP3 downloader.

This has worked in several instances of testing, but is not a supported configuration.

_____________________________

Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350

(in reply to kslimsd)

Post #: 2