No inbound email being received, outbound has GFI warning

	Forums Register Login My Profile Inbox Address Book My Subscription My Forums Member List Search FAQ Ticket List Log Out

No inbound email being received, outbound has GFI warning

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Web & Mail Security] >> GFI MailSecurity >> No inbound email being received, outbound has GFI warning

Page: [1]

Message

<< Older Topic Newer Topic >>

No inbound email being received, outbound has GFI warning - 8.Jul.2009 10:03:02 AM

gavm99

Posts: 4
Joined: 11.Mar.2009
Status: offline

Hi all,

Our server had a power cut, but has come back on ok.

However we aren't receiving any emails. Internet connectivity and ports aren't the problem.

It appears to be GFI because when I send an email out, I get this error message:

Please note that a critical failure occurred on the sender's messaging system at the virus scanning stage.
The sender should be notified and reference made to this tracking number: src53_failed_d79c4d33-27ec-4cf5-957d-9d579991d780

Regards,
GFI Content Security.

Can anyone advise what has gone wrong and how I get email working again?

Thanks.

Post #: 1

RE: No inbound email being received, outbound has GFI w... - 8.Jul.2009 10:17:03 AM

gavm99

Posts: 4
Joined: 11.Mar.2009
Status: offline

Hi all,

I have now disabled AVG as a scanner and emails are now working inbound and outbound.

My question now is, where are the emails from the last few hours? Are they in GFI somewhere?

Thanks.

(in reply to gavm99)

Post #: 2

RE: No inbound email being received, outbound has GFI w... - 8.Jul.2009 10:26:37 AM

gavm99

Posts: 4
Joined: 11.Mar.2009
Status: offline

According to Exchange tracking center the missing emails came in, but it says that:

Advanced Queue Failed to Deliver Message

Is there anyway of getting these emails back?

Thanks.

(in reply to gavm99)

Post #: 3

RE: No inbound email being received, outbound has GFI w... - 8.Jul.2009 11:12:19 AM

Nicks

Posts: 2772
Joined: 17.Mar.2003
Status: offline

Hi,

Can you please check this thread:
http://forums.gfi.com/GFI_MailSecurity_AVG_virus_scanning_engine_issue_which_affects_ALL_GFI_MailSecurity_10_installations/m_900776653/tm.htm

It provides more information on the issue that you have encountered and how to recover the emails that have not made it through MailSecurity.

_____________________________

Nicholas Sciberras
GFI Software
Blog-Twitter-YouTube-Facebook

(in reply to gavm99)

Post #: 4