DTMF Routing and Generic error

	Forums Register Login My Profile Inbox Address Book My Subscription My Forums Member List Search FAQ Ticket List Log Out

DTMF Routing and Generic error

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Archiving & Fax] >> GFI FAXmaker >> DTMF Routing and Generic error

Page: [1]

Message

<< Older Topic Newer Topic >>

DTMF Routing and Generic error - 6.Jul.2009 11:03:22 AM

cshatto

Posts: 2
Joined: 6.Jul.2009
Status: offline

Hello,
We just upgraded to the latest 14.3 release and for some reason the system isn't routing inbound faxes to our DTMF routed users. All faxes are going to the faxmaker service account. We are also recieving generic error fax failures when we send faxes out from email.

Any thought on things to check?

Post #: 1

RE: DTMF Routing and Generic error - 6.Jul.2009 11:07:16 AM

cshatto

Posts: 2
Joined: 6.Jul.2009
Status: offline

I should add that this system is installed on our Exchange 2003 server. Has a Brooktrout 1034 +P4-4L fax board. Has been running and routing for two years and is only now having this issue.

Log Messages:
"7/6/2009","11:02:41 AM","17855659xxx","00:00","0","SUCCESS","Fax received from 17855659xxx","Line0","","faxmaker@mydomain-name.com"

(in reply to cshatto)

Post #: 2

RE: DTMF Routing and Generic error - 6.Jul.2009 2:10:27 PM

ernestbyrd

Posts: 227
Joined: 12.May2009
Status: offline

I would suggest starting a new ticket here: www.gfi.com/supportform

_____________________________

Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350

(in reply to cshatto)

Post #: 3