User Limit has been exceeded (Full Version)

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hncv6 -> User Limit has been exceeded (1.Jul.2009 6:07:07 AM)

Hi everyone, good day, I am just a newbie here and I would like to ask about the exceeded users. We have purchased 100 license, we have less than 100 users emails but then the GFI detected it more than 100. 163 to be exact, the total number of emails that the GFI is counting. Now, my question is, is there a way to remove to know the exceeded users? Thanks in advance! GB



RSP -> RE: User Limit has been exceeded (1.Jul.2009 3:11:27 PM)

One of the debuglogs files details the users it thinks it's found.

There is a knowledgebase article on removing users too. Have a search; Sorry, I'm writing from a smartphone that doesn't allow me to search.



hncv6 -> RE: User Limit has been exceeded (1.Jul.2009 3:20:55 PM)

Thank you very much RSP for the help, I am sorry to tell but until now i cannot find any related topics regarding my problem, If you have time can you please get me to the right KB article? Thank you so much for your help once again, really appreciate it. BTW I will try to find the debug log tomorrow.

quote:

ORIGINAL: RSP

One of the debuglogs files details the users it thinks it's found.

There is a knowledgebase article on removing users too. Have a search; Sorry, I'm writing from a smartphone that doesn't allow me to search.



gpinson -> RE: User Limit has been exceeded (1.Jul.2009 4:47:00 PM)

Quick way to look is to take a copy of the userlist.mdb file and open it in access.
It will show you the users that have been allocated licenses.
Then query ldap on your exchange server to get your list of email addresses
Also, When in GFI MailEssentials Configuration, right click on General and select properties, then click the users tab.
(\program files\gfi\mailessentials folder)

Gene



RSP -> RE: User Limit has been exceeded (1.Jul.2009 5:48:06 PM)

kbase.gfi.com/showarticle.asp?id=KBID002577



hncv6 -> RE: User Limit has been exceeded (2.Jul.2009 1:46:17 AM)

Thank you very much gpinson, I followed all your instructions and it did detect the right number of users. God Bless u bro


quote:

ORIGINAL: gpinson

Quick way to look is to take a copy of the userlist.mdb file and open it in access.
It will show you the users that have been allocated licenses.
Then query ldap on your exchange server to get your list of email addresses
Also, When in GFI MailEssentials Configuration, right click on General and select properties, then click the users tab.
(\program files\gfi\mailessentials folder)

Gene



hncv6 -> RE: User Limit has been exceeded (2.Jul.2009 1:48:21 AM)

Thank you RSP for the reply and help. I follow the KB article too and it did work, now i do have the exact count of users. More power to you and keep on helping other members also. God Bless!

quote:

ORIGINAL: RSP

kbase.gfi.com/showarticle.asp?id=KBID002577



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