Unable to generate HTML Report

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Unable to generate HTML Report - 2.Mar.2009 10:09:34 AM

miaco

Posts: 4
Joined: 2.Mar.2009
Status: offline

GFI NSM 7 is installed on a W2k3 SP2

The new build 20090219 is installed. Since this install, it's impossible to generate HTLM Report or XML report with XSL. Have you got the same issue ?

Post #: 1

RE: Unable to generate HTML Report - 2.Mar.2009 10:26:14 PM

tcao

Posts: 1
Joined: 2.Mar.2009
Status: offline

I'm having the same problem.

(in reply to miaco)

Post #: 2

RE: Unable to generate HTML Report - 2.Apr.2009 6:06:05 AM

willquinn

Posts: 2
Joined: 2.Apr.2009
Status: offline

I'm having the same problem. I get an error when generating HTML report: The reporter wizard failed to create the report output file. Reasons for failure include inaccessible location, lack of permissions and Malformed XSL file.

The server is Windows Server 2003 R2 SP1. The only application it runs is IIS and GFI NSM as it is a test server. I am running the very latest version of NSM.

(in reply to tcao)

Post #: 3

RE: Unable to generate HTML Report - 2.Apr.2009 10:10:57 AM

johnk

Posts: 8
Joined: 11.Jul.2007
Status: offline

Same problem here. I contacted support and they advise that a patch has been created. It was sent over to me but I'm having trouble getting it to run and currently waiting on a reply from technicians.

_____________________________

-JohnK
Systems Engineer
Southwest Region Traffic Operations Center
Virginia Department of Transportation

(in reply to willquinn)

Post #: 4

RE: Unable to generate HTML Report - 2.Apr.2009 10:27:09 AM

willquinn

Posts: 2
Joined: 2.Apr.2009
Status: offline

I called support, they email the patch. I just extracted the .exe file into the GFI network service monitor folder in program files and it replaced the existing file. It worked ok, no problems since.

(in reply to johnk)

Post #: 5

RE: Unable to generate HTML Report - 2.Apr.2009 12:02:49 PM

johnk

Posts: 8
Joined: 11.Jul.2007
Status: offline

Thanks Will, that did the trick.

_____________________________

-JohnK
Systems Engineer
Southwest Region Traffic Operations Center
Virginia Department of Transportation

(in reply to willquinn)

Post #: 6