RE: GFI backend database error
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RE: GFI backend database error - 17.Feb.2009 12:39:24 PM
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Intrepid00
Posts: 7
Joined: 8.Feb.2009
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quote:
ORIGINAL: John Letourneau
For the users having this problem:
1. Is GFI MailArchiver or SQL running on a physical machine or virtual machine?
2. If everything is on a physical machine are virtual environments or virtualization software running on the same machine?
3. If so, which software is installed?
4. Which OS and Service Pack is being used?
If you all could let me know this I would appreciate it greatly. Thanks.
GFI MailArchiver 6 is running on a Virtual Machine using Hyper-v with a Firebird DB. It is installed on the same virtual machine running Windows 2003 R2 32x SP2 as with Exchange. However, the data stores are seperated out and running of a Virtual iSCSI Storage SAN. The virtual machine has no other roles.
< Message edited by Intrepid00 -- 17.Feb.2009 2:44:57 PM >
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RE: GFI backend database error - 17.Feb.2009 1:48:00 PM
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bigsoup
Posts: 22
Status: offline
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We have MailArchiver 6 and Exchange 2003 running on a VM with Server 2003 SP2. SQL Server 2000 SP4 is running on another VM with Server 2003 SP2.
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RE: GFI backend database error - 18.Feb.2009 2:03:42 AM
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nemesis2
Posts: 30
Joined: 14.Nov.2007
Status: offline
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1. Virtual Machine 1: W2003 SP2 with Exchange 2003 SP2
Physical Machine: W2003 SP2 with SQL 2005 SP3 and MailArchiver 6 latest Build
The latest MS Patches are all installed on all Servers (.NET Framework 3.0/3.5 SP1)
2. No
3. VMware esx 3.5 Server with external Storage Hitachi FC
4. W2003 SP2 (32-bit)
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RE: GFI backend database error - 19.Feb.2009 12:14:52 PM
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John Letourneau
Posts: 1659
Joined: 28.Apr.2008
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Thanks for all of your help. We've been able to identify the cause of this error and should have a patch available for this next week. As soon as it is available I'll make sure to update this thread.
_____________________________
Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com
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RE: GFI backend database error - 20.Feb.2009 2:28:37 AM
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Nicks
Posts: 2741
Joined: 17.Mar.2003
Status: offline
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Hi all,
A small update on the problem described in this thread, where the following errors are seen in the Event Logs and / or are sent as notifications to the Administrator: - Failed to connect to an IPC Port: The system cannot find the file specified.
- Port is Busy: All pipe instances are busy.
What is happening in this case is that GFI MailArchiver is encountering a situation when performing certain inter-process communication. The errors are logged and notifications are sent, after which the product does recover from the particular condition. Therefore the functionality of GFI MailArchiver is not affected in any way.
Having said this, we are in the process of addressing the problem. As per John's post, we are expecting to release a patch by the end of next week. The patch will be included in subsequent service releases and new versions.
Thank you for your contribution.
< Message edited by Nicks -- 20.Feb.2009 2:47:25 AM >
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: GFI backend database error - 23.Feb.2009 10:58:54 AM
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Charlie IT
Posts: 191
Joined: 1.Mar.2005
Status: offline
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Installed SR3 and patch on Friday morning. ALL IS WELL, No errors
Tuesday Feb. 24 2009 11:05am
No Problems
< Message edited by Charlie IT -- 24.Feb.2009 10:05:46 AM >
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RE: GFI backend database error - 23.Feb.2009 3:06:17 PM
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keiffers
Posts: 8
Joined: 12.Jan.2007
Status: offline
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We had a support case opened for this and got the patch on Friday. It fixed the errors but it also stopped mail archiving completely and users could no longer have emails sent to their inbox from the archiver. I've notified support via my case and I backed out the change and the new problems went away. I sent them troubleshooter files with their patch applied.
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RE: GFI backend database error - 23.Feb.2009 4:26:53 PM
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mlarson
Posts: 10
Joined: 12.Feb.2008
Status: offline
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Is there anything that can be done for version 5 mailarchiver? Besides upgrade to version 6?
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RE: GFI backend database error - 23.Feb.2009 4:31:17 PM
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John Letourneau
Posts: 1659
Joined: 28.Apr.2008
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keiffers,
Do you happen to have your case number handy?
_____________________________
Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com
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RE: GFI backend database error - 23.Feb.2009 5:09:03 PM
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pyrenees
Posts: 4
Joined: 23.Feb.2009
Status: offline
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How would one get a hold of the patch? We are experiencing this error also.
Thanks
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RE: GFI backend database error - 24.Feb.2009 6:50:57 AM
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MacKaye
Posts: 3
Joined: 17.Jul.2008
Status: offline
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same here... How can we get the patch?
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RE: GFI backend database error - 24.Feb.2009 7:27:31 AM
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keiffers
Posts: 8
Joined: 12.Jan.2007
Status: offline
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John:
The case number is CAS-110110-POXU GFI:01620681. I sent in updated troubleshooter files yesterday afternoon.
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RE: GFI backend database error - 24.Feb.2009 9:31:09 AM
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John Letourneau
Posts: 1659
Joined: 28.Apr.2008
Status: offline
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For the users that have had bad experiences with the patch - please make sure that you are running at least GFI MailArchiver 6 SR2.
_____________________________
Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com
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