RE: GFI backend database error
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RE: GFI backend database error - 6.Feb.2009 5:31:55 AM
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WatsonEsam
Posts: 1
Joined: 6.Feb.2009
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Same error here with Mail Archiver 5. However everything is working as normal apart from the occasional warning email saying.
Port is Busy: All pipe instances are busy.
MAR5 sits on the same server as exchange.
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RE: GFI backend database error - 9.Feb.2009 10:24:10 AM
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orangejulius
Posts: 5
Joined: 9.Feb.2009
Status: offline
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Add me to the list... since the new .net update I've gotten flooded with the "Port is busy: All pipe instances are busy."
MARC6
< Message edited by orangejulius -- 9.Feb.2009 10:26:38 AM >
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RE: GFI backend database error - 11.Feb.2009 5:41:49 PM
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itcentral
Posts: 38
Joined: 28.Nov.2005
From: Isle of Man
Status: offline
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getting the same here. MARC 6 Build 20081107 installed, Have removed the .Net updates.
any update from GFI?
paul
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RE: GFI backend database error - 12.Feb.2009 9:12:54 AM
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bigsoup
Posts: 22
Status: offline
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We have the same issue here. As with others, the "Port is busy" errors started after the most recent .net update.
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RE: GFI backend database error - 12.Feb.2009 10:46:32 AM
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orangejulius
Posts: 5
Joined: 9.Feb.2009
Status: offline
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Rebuilding is unfortunately not an option for me, because MARC6 is on my production Exchange 2003 server.
Really, I'm hoping we can get a reasonable solution to this. I'm thinking the problem cropped up with the massive 250MB .net 3.5SP1 update that modified the previous .net packs. I knew I shouldn't have installed something that big.
Now, I removed .net 3.5 from the machine, but I can't roll back 2.0SP2, as it's in use.
MARC6 appears to be working, but I am still getting flooded with the aforementioned message via email and application logs. I don't want to turn off notifications, so what can we do next? This update is being pushed as a critical/security update, so we are going to have a lot of people installing this within the next few weeks.
I've warned all my customers/colleagues about the potential problems it will create with MARC, but hopefully we can find a solution to this soon.
UPDATE
I've also removed .net 3.0 and rebooted, but to no effect. I can't do much more without some guidance. I just don't understand what could have been broken so badly by that update.
As far as I can tell, emails are being archived just fine. I've verified that it has emails from 2/10/09, so it can't be totally broken. It is just throwing these errors out at an alarming frequency unfortunately.
< Message edited by orangejulius -- 12.Feb.2009 11:42:31 AM >
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RE: GFI backend database error - 12.Feb.2009 10:51:35 AM
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Charlie IT
Posts: 191
Joined: 1.Mar.2005
Status: offline
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I hope that a solution is in the near future. The first report was a month ago.
GFI ,any comment/status would be appreciated.
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RE: GFI backend database error - 12.Feb.2009 4:29:27 PM
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John Letourneau
Posts: 1659
Joined: 28.Apr.2008
Status: offline
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I can tell you that we are having discussions with all parties here at GFI and looking at this issue in depth. It seems that the .NET 3.5 update is the culprit behind the messages and that uninstalling .NET 3.5 and then reinstalling .NET 2 will resolve the issue. While that may be the case it is not a "good" solution to the problem as many products do or will rely on .NET 3.5 to work.
As soon as we have a status update with this I will certainly let everyone know. I'm looking forward to hearing something shortly.
_____________________________
Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com
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RE: GFI backend database error - 13.Feb.2009 10:52:19 AM
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orangejulius
Posts: 5
Joined: 9.Feb.2009
Status: offline
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Thank you very much for the update. I'll be waiting eagerly for the fix...
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RE: GFI backend database error - 16.Feb.2009 7:22:01 AM
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smexx
Posts: 3
Joined: 30.Jan.2009
Status: offline
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Bad news...
I've uninstalled .NET 3.5 and reinstalled .NET 2.0 SP2 and i get the same error again:
GFI MailArchiver failed to transfer the archived emails into the backend database.
The following error message was reported:
Der Port ist ausgelastet: Alle Pipeinstanzen sind ausgelastet.
Regards,
GFI MailArchiver
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RE: GFI backend database error - 17.Feb.2009 9:11:37 AM
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John Letourneau
Posts: 1659
Joined: 28.Apr.2008
Status: offline
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Just an update:
We have been able to reproduce this in house and are presently working on a solution for this issue. As soon as I have further information or a solution I will update the forum. Thanks for your patience.
_____________________________
Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com
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RE: GFI backend database error - 17.Feb.2009 11:05:19 AM
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John Letourneau
Posts: 1659
Joined: 28.Apr.2008
Status: offline
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For the users having this problem:
1. Is GFI MailArchiver or SQL running on a physical machine or virtual machine?
2. If everything is on a physical machine are virtual environments or virtualization software running on the same machine?
3. If so, which software is installed?
4. Which OS and Service Pack is being used?
If you all could let me know this I would appreciate it greatly. Thanks.
< Message edited by John Letourneau -- 17.Feb.2009 11:47:51 AM >
_____________________________
Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com
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RE: GFI backend database error - 17.Feb.2009 11:11:32 AM
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mlarson
Posts: 10
Joined: 12.Feb.2008
Status: offline
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Our system is running on a vmware 3.5 virtual server. Running windows 2003 server sp2. Everything is installed onthis server. Mailarchiver 5, sql 2000 sp4.
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RE: GFI backend database error - 17.Feb.2009 11:19:56 AM
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orangejulius
Posts: 5
Joined: 9.Feb.2009
Status: offline
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I run Mailarchiver 6 on the same physical server as Exchange 2003, but on separate arrays. No virtual server involved. Server 2003 SP2, SQL 2000 SP4.
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