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RE: Enable Exchange Server synchronization

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RE: Enable Exchange Server synchronization - 16.Sep.2008 10:06:52 PM   
BioHazard

 

Posts: 4
Joined: 23.Apr.2007
Status: offline 		I have a new installation of MA6 on a newly installed Exchange 2k3 server. Followed the instructions in the "Installing Outlook Connector on AD" PDF, and when i get to "Test Access to Mailboxes" I also get the "Failed to Connect to Microsoft Exchange Server" error. I have triple checked that the new sync account has full access to the mailboxes, as well as being able to log into the exchange server. Note that the administrator account (domain\administrator also has full access to the mailboxes, and I also get the same error as above).

Thanks

Jason

(in reply to spond)
Post #: 16
RE: Enable Exchange Server synchronization - 17.Sep.2008 3:32:53 AM   
ianb

 

Posts: 101
Status: offline 		Hi
can you enable debug logging, redo the test and send me the trouble shooter files to ian[at]gfi.com please?

thanks

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to BioHazard)
Post #: 17
RE: Enable Exchange Server synchronization - 17.Sep.2008 7:08:29 PM   
BioHazard

 

Posts: 4
Joined: 23.Apr.2007
Status: offline 		Overnight I performed a restart, and it now tests fine.

Thanks anyhow


Jason

(in reply to ianb)
Post #: 18
RE: Enable Exchange Server synchronization - 6.Oct.2008 12:28:07 PM   
jprudente_islip

 

Posts: 1
Joined: 6.Oct.2008
Status: offline 		I ran into the "failed to connect..." error as well. The fix in my case was to change the Exchange (2007) server name to the FQDN used in our SSL certificate. Of course, now we get the "no mailboxes found..." problem. Sigh.

(in reply to BioHazard)
Post #: 19
RE: Enable Exchange Server synchronization - 6.Oct.2008 2:16:41 PM   
ianb

 

Posts: 101
Status: offline 		To solve the No Mail Servers to Synchronize do the following:

- Stop GFI MailArchiver Core Service
- Open \GFI\MailArchiver\Core\Data\product.config

- Add the following key:

<add key="UMPollingSkipExchangeCheck" value="true" />

- Start GFI MailArchiver Core Service
- Perform a User Mailbox Synchronization Test to ensure that Mailboxes are retrieved this time.

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to jprudente_islip)
Post #: 20
RE: Enable Exchange Server synchronization - 28.Oct.2008 4:46:58 AM   
Deriuz

 

Posts: 37
Status: offline
quote:

ORIGINAL: Bartholomew

After much frustration I re-read the help file and found:

2. The same user must be granted executable rights on the machine on which GFI MailArchiver is installed. This is required because the user mailbox synchronization agent accessing the mailboxes, runs on the same machine on which GFI MailArchiver is installed.
 
I made the user I created earlier an admin on the Mail Archiver box and now everything is working.



this one worked on me. thanks dude, i missed too

_____________________________

One of the best ways to educate our hearts is to look at our interaction with other people, because our relationships with others are fundamentally a reflection of our relationship with ourselves.
--Stephen R. Covey First Things First--

(in reply to Bartholomew)
Post #: 21
RE: Enable Exchange Server synchronization - 24.Nov.2008 9:41:14 AM   
Ragefire

 

Posts: 10
Joined: 8.Nov.2005
From: Leeds - UK
Status: offline 		Benjamin in Support just helped me with this same issue on Windows 2008 with Exchange 2007.  It appears that IPv6 and MAPI calls struggle sometimes.  Following the following instructions to disable IPv6 worked for me:

To do this please follow these instructions:
- Under the regkey HKLM\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters, add a 32 bit DWORD with the name DisabledComponents and value 0xFF (Decimal 255).
- Reboot the machine and test out MailArchiver synchronization.

(in reply to Deriuz)
Post #: 22
RE: Enable Exchange Server synchronization - 27.Nov.2008 5:49:04 AM   
andews13

 

Posts: 1
Joined: 27.Nov.2008
Status: offline 		Hallo,

I have the same problem, when trying to enable "email synchronization", MailArchiver 6 is on remote Domain Controller with win2003 server, mailserver is on windows2000 and its exchange 2000. Journaling, and archiving working properly, but I can not enable synchronization, stil get this error: "Failed to Connect to Microsoft Exchange Server".

I created new user, which has full access to Exchange server Private store and also this user can locally login to domain controller  (I put him in Domain Admins group - just for test). I tried it also under this user loged in, but still not work. Both servers were restarted several times.

Can you pls help me?

thanks a lot

(in reply to Ragefire)
Post #: 23
RE: Enable Exchange Server synchronization - 27.Nov.2008 8:44:43 AM   
ianb

 

Posts: 101
Status: offline 		can you enable debug logging and paste here what results in the UMPoll.ExPollTest.log please?

thanks

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to andews13)
Post #: 24
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