GFIMA v5 not working 64 bit Windows 2003 (Full Version)

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srakkhit -> GFIMA v5 not working 64 bit Windows 2003 (4.May2008 2:05:50 AM)

Hi All

We are currently using MA v5 sp1.  Currently it resides on a 32 bit Windows 2003 SP2 running 32 bit SQL 2005 server (dedicated to MA).  However memory usages is the bottle neck.  Therefore I am thinking to moving it to a 64bit Windows 2003 server with 64 bit SQL 2005.

Therefor as a test I am trying to install MA on a 64 bit 2003 server in a Lab, but not succesfull.  I have tried three times on three different server, but getting into same problem.  Installation completes succesfully but when I start the administration console it fails to start and I get the following error message:

Failed to connect to the search service (error code 500)
Requested service not found.

Please help

Regards



John Letourneau -> RE: GFIMA v5 not working 64 bit Windows 2003 (4.May2008 10:23:50 AM)

srakkhit,

Can you verify that the GFI MailArchiver Search Service is running?  Can you also please post a screenshot of the error in question?  If possible, expand the error and post the screenshot of the fully detailed error message.  Thanks.



srakkhit -> RE: GFIMA v5 not working 64 bit Windows 2003 (5.May2008 1:59:31 AM)

Hi John

How do I attached screen shots here?  The error message I am getting as I stated earlier is Failed to connect to the search service (error code 500)and when I click on view detail I get another scren saying Requested service not found.  But the search service is installed and running.  This problem happens only on 64 bit Windows 2003 Server.  If I install 32 bit windows 2003 on the same box there is no problem. I have tried this 4/5 time on two different box.  If you need the screen shot please send me an email to sukumar.rakkhit@bupa.com.au and I will send you as an attachedment.

Regards
Sukumar



josephd -> RE: GFIMA v5 not working 64 bit Windows 2003 (5.May2008 3:11:52 AM)

Hello srakkhit,

Do you have the lastest Microsoft updates installed?  Make sure that the Microsoft package below is installed:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647

Thank you for using GFI MailArchiver,
Kind regards,
Joseph D'Emanuele
GFI Software Ltd



srakkhit -> RE: GFIMA v5 not working 64 bit Windows 2003 (6.May2008 7:25:40 AM)

Hi Joseph

I have applied x64 bit version of Microsoft Visual C++ 2005 SP1 on my x64 bit Windows 2003. Still no luck, same error.  This afternoon I have bebuild the same server with x64 bit Windows 2008 and installed GFIMA and everything works fine.  Therefore I am sure there is some sort of bug in GFIMA v5 and x64 bit Windows 2003.

Regards
Sukumar



srakkhit -> RE: GFIMA v5 not working 64 bit Windows 2003 (10.May2008 8:56:56 AM)

Hi Joseph

I have noticed that GFI has released a new build of GFI MailArchiver 5 SR 1 (build 20080430).  One of the bug fix is FIXED: GFI MailArchiver Search Service fails to load after installation on clean 64-bit platforms.  The exact problem I have listed at the begining.  I am sure you guys knew about the problem.

Regards



imatone -> RE: GFIMA v5 not working 64 bit Windows 2003 (21.May2008 1:02:43 PM)

I wonder how's ur progress w/ MA v5 B0430 cuz we are just abt to do the same thing in our test lab but the target size & scope is 2000 mailboxes & 10TB. Luckily, we are not on E2K7 32 or 64-bit. At least not yet! TIA



srakkhit -> RE: GFIMA v5 not working 64 bit Windows 2003 (27.May2008 7:39:51 AM)

Hi imatone

I have given up on 64 bit Windows 2003, instead gone with 64 bit Windows 2008 enterprise edition.  I have restored all my past email to this new server and fully indexed it.  In two weeks time I will stop MA on the current server and enable this new one. So far it is working very well specially re-indexing is lot faster than any previous versions and searching also faster.  Just to make sure re-index one database at time (other wise indexing slows down and I had to restart couple of time).  Also give plenty of disk space to indexing location, becausing during re-indexing MA grabs lots of disk space, but once indexing is complete it returns most of the disk space.  The reason I am using Enterprise version of Windows is to take advantace of 16 GB of memory.  64 bit windows 2008 stadard does not support that much memory.  I am using HP DL 380 G5 Quad core with seperate 2 x LUN for databases ans 2 x LUN for Indexes.  I am running 64 bit SQL 2005 and MA on the same box.

Regards
Sukumar



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