Public Folder scanning problem after upgrade and patch (Full Version)

All Forums >> [Content Security] >> GFI MailEssentials for Exchange/SMTP



Message

kvetsch -> Public Folder scanning problem after upgrade and patch (25.Apr.2008 12:14:58 PM)

Hello everyone. I am having a problem with my public folder scanning. It was working fine before the upgrade and patch, but is now not working.

If I test the configuration, it says it was successful. I have disabled and re-enabled the scanning, but still nothing. It doesn't work for the "This is Spam" and "This is legitimate email" folder.

Any suggestions?



Charlie IT -> RE: Public Folder scanning problem after upgrade and patch (27.Apr.2008 11:41:38 AM)

Same problem here.
MEss will scan the GFI public folders but will not move emails into the processed folder.

* OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (mydomain server) ready.
x0000 LOGIN myaccountx0000 OK LOGIN completed.
x0001 NAMESPACE
* NAMESPACE (("" "/")) NIL (("Public Folders/" "/"))
x0001 OK NAMESPACE completed.
x0002 CREATE "Public Folders/GFI AntiSpam Folders/This is spam email/Processed"
x0002 NO An object by the same name was found.
x0003 SELECT "Public Folders/GFI AntiSpam Folders/This is spam email"
* 0 EXISTS
* 0 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
* OK [UIDVALIDITY 47141] UIDVALIDITY value
x0003 OK [READ-WRITE] SELECT completed.
x0004 CLOSE
x0004 OK CLOSE completed.
x0005 CREATE "Public Folders/GFI AntiSpam Folders/This is legitimate email/Processed"
x0005 NO An object by the same name was found.
x0006 SELECT "Public Folders/GFI AntiSpam Folders/This is legitimate email"
* 0 EXISTS
* 0 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
* OK [UIDVALIDITY 47139] UIDVALIDITY value
x0006 OK [READ-WRITE] SELECT completed.
x0007 CLOSE
x0007 OK CLOSE completed.
x0008 CREATE "Public Folders/GFI AntiSpam Folders/Add to blacklist/Processed"
x0008 NO An object by the same name was found.
x0009 SELECT "Public Folders/GFI AntiSpam Folders/Add to blacklist"
* 0 EXISTS
* 0 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
* OK [UIDVALIDITY 47131] UIDVALIDITY value
x0009 OK [READ-WRITE] SELECT completed.
x0010 CLOSE
x0010 OK CLOSE completed.
x0011 CREATE "Public Folders/GFI AntiSpam Folders/Add to whitelist/Processed"
x0011 NO An object by the same name was found.
x0012 SELECT "Public Folders/GFI AntiSpam Folders/Add to whitelist"
* 3 EXISTS
* 3 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
* OK [UNSEEN 1] Is the first unseen message
* OK [UIDVALIDITY 47133] UIDVALIDITY value
x0012 OK [READ-WRITE] SELECT completed.
x0013 FETCH 1 FULL
* 1 FETCH (FLAGS (\Recent) INTERNALDATE "27-Apr-2008 08:45:55 -0400" RFC822.SIZE 2602 ENVELOPE ("Sun, 27 Apr 2008 08:45:55 -0400" "Delivered: [SPAM] - Delivery Notification: Delivery has been successful - Bayesian Filter detected spam" (("System Administrator" NIL "postmaster" "mydomain")) (("System Administrator" NIL "postmaster" "mydomain")) (("System Administrator" NIL "postmaster" "mydomain")) NIL NIL NIL NIL "") BODY (("TEXT" "PLAIN" ("charset" "iso-8859-1") NIL NIL "QUOTED-PRINTABLE" 280 5)("MESSAGE" "DELIVERY-STATUS" NIL NIL NIL "7BIT" 170) "report"))
x0013 OK FETCH completed.
x0014 FETCH 2 FULL
* 2 FETCH (FLAGS (\Recent) INTERNALDATE "26-Apr-2008 19:19:43 -0400" RFC822.SIZE 2605 ENVELOPE ("Sat, 26 Apr 2008 19:19:43 -0400" "Delivered: [SPAM] - Delivery Notification: Delivery has been successful - Bayesian Filter detected spam" (("System Administrator" NIL "postmaster" "mydomain")) (("System Administrator" NIL "postmaster" "mydomain")) (("System Administrator" NIL "postmaster" "mydomain")) NIL NIL NIL NIL "") BODY (("TEXT" "PLAIN" ("charset" "iso-8859-1") NIL NIL "QUOTED-PRINTABLE" 283 5)("MESSAGE" "DELIVERY-STATUS" NIL NIL NIL "7BIT" 170) "report"))
x0014 OK FETCH completed.
x0015 FETCH 3 FULL
* 3 FETCH (FLAGS (\Recent) INTERNALDATE "26-Apr-2008 21:19:15 -0400" RFC822.SIZE 2602 ENVELOPE ("Sat, 26 Apr 2008 21:19:15 -0400" "Delivered: [SPAM] - Delivery Notification: Delivery has been successful - Bayesian Filter detected spam" (("System Administrator" NIL "postmaster" "mydomain")) (("System Administrator" NIL "postmaster" "mydomain")) (("System Administrator" NIL "postmaster" "mydomain")) NIL NIL NIL NIL "") BODY (("TEXT" "PLAIN" ("charset" "iso-8859-1") NIL NIL "QUOTED-PRINTABLE" 280 5)("MESSAGE" "DELIVERY-STATUS" NIL NIL NIL "7BIT" 170) "report"))
x0015 OK FETCH completed.
x0016 CLOSE
x0016 OK CLOSE completed.
x0017 CREATE "Public Folders/GFI AntiSpam Folders/I want this Discussion list/Processed"
x0017 NO An object by the same name was found.
x0018 SELECT "Public Folders/GFI AntiSpam Folders/I want this Discussion list"
* 0 EXISTS
* 0 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Draft $MDNSent)] Permanent flags
* OK [UIDVALIDITY 47154] UIDVALIDITY value
x0018 OK [READ-WRITE] SELECT completed.
x0019 CLOSE
x0019 OK CLOSE completed.
x0020 LOGOUT
* BYE Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 signing off.
x0020 OK LOGOUT completed.



Charlie IT -> RE: Public Folder scanning problem after upgrade and patch (27.Apr.2008 1:36:55 PM)

found something
the emails that were in the whitelist folder were from a postmaster as a delivery recept ,they do not get processed.
when I move a regular email into the folder it works on the new e-mail....[8|]



kvetsch -> RE: Public Folder scanning problem after upgrade and patch (28.Apr.2008 3:41:19 PM)

All the spam in my folders are actual spam.

Still nothing happening. The spam has just been sitting there since last week. The amount is growing considerably as it is just sitting there.

Anyone have any suggestions?



John Letourneau -> RE: Public Folder scanning problem after upgrade and patch (28.Apr.2008 4:10:46 PM)

kvetsch,

How are you connecting to the public folders? 



kvetsch -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 11:15:29 AM)

I am using WebDAV on Exchange 2007.



John Letourneau -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 11:18:56 AM)

kvetsch,

If you look in PFTrain.log in your DebugLogs directory do you see any errors here?  If you do not mind can you post a portion of this log?



kvetsch -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 11:44:57 AM)

No apparent errors. Just doesn't seem to be seeing the 1000+ emails in there now. This was from the most recent entries. I looked up to when the change occured and there are no errors. It just keeps going as usual, but not grabbing the emails.


2008-04-24,21:01:16,072,1,"#00000A5C","#0000000B","info   ","PFTrain","Training...starting"
2008-04-24,21:01:16,072,1,"#00000A5C","#00000012","info   ","PFTrain","Config Timer..."
2008-04-24,21:01:16,072,1,"#00000A5C","#00000012","info   ","PFTrain","Config Timer...ok"
2008-04-24,21:01:16,072,1,"#00000A5C","#0000000B","info   ","PFTrain","Checking Folder .... Add to blacklist"
2008-04-24,21:01:16,541,1,"#00000A5C","#0000000B","info   ","PFTrain","Checking Folder .... Add to whitelist"
2008-04-24,21:01:16,556,1,"#00000A5C","#0000000B","info   ","PFTrain","Checking Folder .... I want this Discussion list"
2008-04-24,21:01:16,556,1,"#00000A5C","#0000000B","info   ","PFTrain","Checking Folder 2.... This is legitimate email"
2008-04-24,21:01:16,587,1,"#00000A5C","#0000000B","info   ","PFTrain","Checking Folder 2.... This is spam email"
2008-04-24,21:01:16,634,1,"#00000A5C","#0000000B","info   ","PFTrain","Training...finished"
2008-04-24,21:16:16,070,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer..."
2008-04-24,21:16:16,070,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer...ok"
2008-04-24,21:31:16,050,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer..."
2008-04-24,21:31:16,050,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer...ok"
2008-04-24,21:46:16,056,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer..."
2008-04-24,21:46:16,056,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer...ok"
2008-04-24,22:01:16,061,1,"#00000A5C","#0000000B","info   ","PFTrain","Config Timer..."
2008-04-24,22:01:16,061,1,"#00000A5C","#00000014","info   ","PFTrain","Training...starting"
2008-04-24,22:01:16,061,1,"#00000A5C","#0000000B","info   ","PFTrain","Config Timer...ok"
2008-04-24,22:01:16,076,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder .... Add to blacklist"
2008-04-24,22:01:16,748,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder .... Add to whitelist"
2008-04-24,22:01:16,764,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder .... I want this Discussion list"
2008-04-24,22:01:16,764,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder 2.... This is legitimate email"
2008-04-24,22:01:16,795,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder 2.... This is spam email"
2008-04-24,22:01:16,811,1,"#00000A5C","#00000014","info   ","PFTrain","Training...finished"
2008-04-24,22:16:16,077,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer..."
2008-04-24,22:16:16,139,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer...ok"
2008-04-24,22:31:16,087,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer..."
2008-04-24,22:31:16,227,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer...ok"
2008-04-24,22:46:16,093,1,"#00000A5C","#00000015","info   ","PFTrain","Config Timer..."
2008-04-24,22:46:16,203,1,"#00000A5C","#00000015","info   ","PFTrain","Config Timer...ok"
2008-04-24,23:01:16,099,1,"#00000A5C","#00000014","info   ","PFTrain","Training...starting"
2008-04-24,23:01:16,099,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer..."
2008-04-24,23:01:16,130,1,"#00000A5C","#00000004","info   ","PFTrain","Config Timer...ok"
2008-04-24,23:01:16,130,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder .... Add to blacklist"
2008-04-24,23:01:16,677,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder .... Add to whitelist"
2008-04-24,23:01:16,724,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder .... I want this Discussion list"
2008-04-24,23:01:16,802,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder 2.... This is legitimate email"
2008-04-24,23:01:16,849,1,"#00000A5C","#00000014","info   ","PFTrain","Checking Folder 2.... This is spam email"
2008-04-24,23:01:16,912,1,"#00000A5C","#00000014","info   ","PFTrain","Training...finished"
2008-04-24,23:16:16,105,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer..."
2008-04-24,23:16:16,105,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer...ok"
2008-04-24,23:31:16,127,1,"#00000A5C","#00000015","info   ","PFTrain","Config Timer..."
2008-04-24,23:31:16,127,1,"#00000A5C","#00000015","info   ","PFTrain","Config Timer...ok"
2008-04-24,23:46:16,126,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer..."
2008-04-24,23:46:16,126,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer...ok"
2008-04-25,00:01:16,678,1,"#00000A5C","#0000000B","info   ","PFTrain","Config Timer..."
2008-04-25,00:01:16,678,1,"#00000A5C","#00000012","info   ","PFTrain","Training...starting"
2008-04-25,00:01:17,303,1,"#00000A5C","#0000000B","info   ","PFTrain","Config Timer...ok"
2008-04-25,00:01:17,303,1,"#00000A5C","#00000012","info   ","PFTrain","Checking Folder .... Add to blacklist"
2008-04-25,00:01:18,521,1,"#00000A5C","#00000012","info   ","PFTrain","Checking Folder .... Add to whitelist"
2008-04-25,00:01:18,600,1,"#00000A5C","#00000012","info   ","PFTrain","Checking Folder .... I want this Discussion list"
2008-04-25,00:01:18,678,1,"#00000A5C","#00000012","info   ","PFTrain","Checking Folder 2.... This is legitimate email"
2008-04-25,00:01:18,725,1,"#00000A5C","#00000012","info   ","PFTrain","Checking Folder 2.... This is spam email"
2008-04-25,00:01:18,803,1,"#00000A5C","#00000012","info   ","PFTrain","Training...finished"
2008-04-25,00:16:16,141,1,"#00000A5C","#00000012","info   ","PFTrain","Config Timer..."
2008-04-25,00:16:16,188,1,"#00000A5C","#00000012","info   ","PFTrain","Config Timer...ok"
2008-04-25,00:31:16,146,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer..."
2008-04-25,00:31:16,146,1,"#00000A5C","#00000014","info   ","PFTrain","Config Timer...ok"
2008-04-25,00:46:16,162,1,"#00000A5C","#00000015","info   ","PFTrain","Config Timer..."
2008-04-25,00:46:16,162,1,"#00000A5C","#00000015","info   ","PFTrain","Config Timer...ok"
2008-04-25,01:01:16,191,1,"#00000A5C","#00000012","info   ","PFTrain","Config Timer..."
2008-04-25,01:01:16,238,1,"#00000A5C","#00000004","info   ","PFTrain","Training...starting"
2008-04-25,01:01:16,535,1,"#00000A5C","#00000012","info   ","PFTrain","Config Timer...ok"
2008-04-25,01:01:16,535,1,"#00000A5C","#00000004","info   ","PFTrain","Checking Folder .... Add to blacklist"
2008-04-25,09:02:47,566,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...Starting Thread"
2008-04-25,09:02:47,566,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...Thread  Started"
2008-04-25,09:02:47,566,1,"#00000A5C","#0000002B","info   ","PFTrain","ScanNow..."
2008-04-25,09:03:29,379,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-04-25,09:03:34,395,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig...."
2008-04-25,09:03:34,426,1,"#00000A5C","#00000007","info   ","PFTrain","Host: https://myserver/public/, User: administrator, Domain: mydomain"
2008-04-25,09:03:34,879,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig.....ok"
2008-04-25,09:03:44,536,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-04-25,09:05:04,925,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig...."
2008-04-25,09:05:04,925,1,"#00000A5C","#00000007","info   ","PFTrain","Host: https://myserver/public/, User: administrator, Domain: mydomain"
2008-04-25,09:05:05,019,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig.....ok"
2008-04-25,09:05:07,238,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-05-02,08:15:40,956,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"



John Letourneau -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 11:58:38 AM)

kvetsch,

I would recommend renaming your current GFI AntiSpam Public Folders and go into GFI MailEssentials Configuration, right click on Anti-Spam and go to properties.  Once this is open click on Public Folder Scanning and click Scan Now.  This should create a new set of GFI AntiSpam Public Folders.  Once these folders are recreated move the messages from the renamed folders to the new folders and go back to the public folder scanning tab and hit scan now.  Let me know if this clears out your messages.



kvetsch -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 12:26:44 PM)

It is not recreating the folders.



John Letourneau -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 12:34:27 PM)

kvetsch,

When you hit scan now to create the public folders take a look in the PFTrain.log and paste that log for me?



kvetsch -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 12:39:52 PM)

No errors. It just seems to be doing it's thing. I started at renaming the folders, nothing. So I renamed them again, nothing. SO I moved all the emails out and deleted the entire GFI Spam folders. Still nothing.

2008-04-25,09:05:07,238,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-05-02,08:15:40,956,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-05-02,09:23:39,564,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-05-02,09:25:35,861,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-05-02,09:27:40,831,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig...."
2008-05-02,09:27:40,925,1,"#00000A5C","#00000007","info   ","PFTrain","Host: https://myserver/public/, User: administrator, Domain: mydomain"
2008-05-02,09:27:42,987,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig.....ok"
2008-05-02,09:27:45,409,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-05-02,09:33:20,607,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"
2008-05-02,09:33:22,872,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig...."
2008-05-02,09:33:22,904,1,"#00000A5C","#00000007","info   ","PFTrain","Host: https://myserver/public/, User: administrator, Domain: mydomain"
2008-05-02,09:33:23,107,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig.....ok"
2008-05-02,09:33:40,622,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig...."
2008-05-02,09:33:40,622,1,"#00000A5C","#00000007","info   ","PFTrain","Host: https://myserver/public/, User: administrator, Domain: mydomain"
2008-05-02,09:33:40,701,1,"#00000A5C","#00000007","info   ","PFTrain","TestConfig.....ok"
2008-05-02,09:33:42,404,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"



John Letourneau -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 2:50:12 PM)

This is going to require us to take a look at your logs to see what is allowing these messages into your organization.  Normally these types of problems are a configuration issue and the logs will allow us to find this.  Please submit a support request at http://support.gfi.com/supportrequestform.asp so we can diagnose this further.



kvetsch -> RE: Public Folder scanning problem after upgrade and patch (2.May2008 3:11:08 PM)

Done. Thanks for your help John.



John Letourneau -> RE: Public Folder scanning problem after upgrade and patch (9.May2008 12:21:53 PM)

Resolution was as follows:

2008-05-02,09:33:42,404,1,"#00000A5C","#00000007","info   ","PFTrain","ScanNow...one at a time please...exiting"

As you can see the scanning of the public folders appeared to be running when the ScanNow was placed a second time.  The resolution to this was to restart all of the GFI MailEssentials services.  This broke the scan that was running and allowed for the new scan to run.



Page: [1] 2   next >   >>