Can't prevent users from burning cd / dvd (Full Version)

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Stéphane -> Can't prevent users from burning cd / dvd (25.Apr.2008 10:47:53 AM)

Hello,

Well it's all in the thread title, I just can't do it despite all my button pushing, policy tweaking and agent deploying.

I installed EndpointSecurity on 2 different servers and for some reason, I just can't seam to block CD / DVD writings.

I can block have floppy units read ony. Same for media storage but no matter what I do, users can still burn and erase cds.

I guess there must be a way to achieve this behaviour and if somebody knows it, than please help me.

I hope somebody can offer some support here because I've spent the last two days on this very issue and this is driving me crazy.

Thanks in advance,


- Stéphane



Stéphane -> RE: Can't prevent users from burning cd / dvd (26.Apr.2008 4:53:05 PM)

Hi again,

I didn't quite expect much feedback this weekend but I would still like to hear about whoever has got this working.

I'd be surprised I am the only one here needing to prevent users from burning cds and obviously, this feature must work since I can't find any topic dealing with this sort of problem on here.

So yes, if somebody here could achieve this, well then please, tell me about it. Thanks.



imatone -> RE: Can't prevent users from burning cd / dvd (28.Apr.2008 12:00:35 PM)

I got this working w/ the latest build of EPS v4. Forgot the build# but it should be the latest that I downloaded from GFi. Were U able to deploy the agent onto the client? w or w/o any error? 
After deployment, what does the status show?
A little background abt my test lab:
Server is running W2K3R2 SP2
Server is a member server of a domain
Client is running WinXP Pro SP2 but logged in using a local account. Not AD user object! Using the local account crendentials allowed me to deploy the agent successfully & locked down CD/DVD.



Stéphane -> RE: Can't prevent users from burning cd / dvd (29.Apr.2008 5:49:57 AM)

Thank you very much but this is not helping me much since I was able to successfully deploy agents on all machines but for some reason, agents consistently fail to lock DVD units.

Actually, I can deny read access to these units but I can't seem to deny full access to them. The Log browsers says Full Access Denied which sounds great but surprisingly, users can still burn cdroms.

This looks like a bug to me so I would like to read about the support team. Thank you.



Stéphane -> RE: Can't prevent users from burning cd / dvd (5.May2008 9:40:36 AM)

Just so team support leads know, I still can't get this working and I would still appreciate some help here. Thanks.



LeoSanchez -> RE: Can't prevent users from burning cd / dvd (6.May2008 10:30:53 AM)

Hello Stephane,

In this scenario it might be best if you submitted a support request on our online form here - http://support.gfi.com/supportrequestform.asp so that we can further examine this issue.



Stéphane -> RE: Can't prevent users from burning cd / dvd (7.May2008 4:33:02 AM)

 
Actually, I've been trying to achieve this forever but it seems to me it's impossible.

http://support.gfi.com/supportrequestform.asp requires that you have a Cutomer ID. I go "sure let's do it" and push the button below : Note: Purchased products must be registered to be entitled to support.

http://www.gfi.com/pages/regfrm.htm has a big red link that says "Follow this link to create GFI user account and register your product" which is exactly what I'm trying to do. So I push it.

https://customers.gfi.com/login.aspx gives existing customers opportunity to log in but I don't have login info yet so I push the red button saying "New customers order here". I don't want to order online since I already own the product but there is no suitable option there.

https://customers.gfi.com/cart/default.aspx lets me fill a long form then I get asked which GFI product I am to purchase. So I quit.

Either I miss a link somewhere or there is no way to register once product on your site. Please let me know how I can register my product so that I have access to the bug report page.

Thank you.


- Stéphane Schmit



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