RE: Spaces and Full Stops randomly inserted into mail addresses
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RE: Spaces and Full Stops randomly inserted into mail a... - 6.Dec.2007 3:08:34 PM
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Bob T
Posts: 57
Joined: 13.Mar.2007
Status: offline
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I sent an email to GFI support yesterday when I couldn't get through to the kbase or forums web servers. Below are the headers in the email I got back. Looking at it in UltraEdit, it's actually tabs that are added to the lines, not multipe spaces. It looks like they aren't just being added to email addresses (by whatever it is that's doing it, whether something in GFI, Exchange 2007 or Outlook 2007 in my case). This was found by looking at the "Message options" in Outlook 2007.
FYI, I have an MDaemon front end server (www.mydomain), which then passes to EdgeServer.mydoman (where MailEssentials and MailSecurity run) and then finally to mail.mydomain.
I have replaced the tabs with <TAB> to emphasize where they are, since HTML wouldn't show them properly.
Received: from EdgeServer.mydomain.co.nz (192.168.0.5) by mail.mydomain.co.nz
(192.168.0.4) with Microsoft SMTP Server (TLS) id 8.0.751.0; Fri, 7 Dec 2007
05:21:57 +1300
Received: from www.mydomain.co.nz (192.168.0.2) by
EdgeServer.mydomain.co.nz(192.168.0.5) wi<TAB>th Microsoft SMTP Server id 8.0.751.0;
Fri, 7 Dec 200705:21:57 +1300
Return-Path: <christopher.attard@gfi.com>
Authentication-Results: www.mydomain.co.nzsmtp.mail=christopher.attard@gfi.com; spf=softfail
Authentication-Results: www.mydomain.co.nzheader.from=christopher.attard@gfi.com; domainkeys=neutral (not signed); dkim=neutral (not signed)
X-MDDK-Result: neutral (www.mydomain.co.nz)
X-MDDKIM-Result: neutral (www.mydomain.co.nz)
X-MDSPF-Result: softfail (www.mydomain.co.nz)
Received-SPF: softfail (www.mydomain.co.nz: domain of transitioning christopher.attard@gfi.co
<TAB>mdoes not designate 72.15.242.189 as permitted sender)x-spf-client=MDaemon.P
<TAB>RO.v9.5.6receiver=www.mydomain.co.nzclient-ip=72.15.242.189envelope-from=<chris
<TAB>topher.attard@gfi.com>helo=msrv2.gfi.com
Received: from msrv2.gfi.com (msrv2.gfi.com [72.15.242.189])<TAB>by
mydomain.co.nz(co.nz)(MDaemon">www.mydomain.<TAB>co.nz)<TAB>(MDaemon PRO v9.5.6)<TAB>with ESMTP id
md50000427496.msg<TAB>for<phillip@mydomai<TAB>n.co.nz>; Fri, 07 Dec 2007 05:21:47 +1300
Received: from crmserver.gfi.com ([172.20.30.17]) by msrv2.gfi.com
withMicrosoft SMTPS<TAB>VC(6.0.3790.1830);<TAB> Thu, 6 Dec 2007 11:21:44 -0500
Received: from mail pickup service by crmserver.gfi.com with MicrosoftSMTPSVC;
<TAB> Thu, 6 Dec 2007 11:21:44 -0500
Thread-Topic: Web servers down GFI:01000652
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RE: Spaces and Full Stops randomly inserted into mail a... - 11.Dec.2007 11:50:46 AM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hi,
After analyzing some files for some customers, it was determined that the issue is not caused by MailEssentials since emails are totally untouched by MailEssentials before they reach MailEssentials and after they pass through.
Hence the issue results elsewhere, probably in the sending mail server.
Regards
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Spaces and Full Stops randomly inserted into mail a... - 11.Dec.2007 1:14:09 PM
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raulv
Posts: 4
Joined: 5.Dec.2007
Status: offline
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Sandro
The issue is related somehow to a GFI product.
If we send and receive direct to the exchange server the isues go away. If I remove the installation of ME and MSEC from the gateway server and still relay the email to the exchange server the issue goes away as well.
If you are looking at the logs maybe you wont find it there since it might be in the communication from gfi to the exchange server, you might see that ME sends the correct info but exchange is not interpreting it correctly. But like I have mentioned before, if we connect the exchange server direct to the internet then the issues go away so it has nothin to do with the sending or receiving server.
If you need more logs or from MSEC instead of ME let me know.
Raul
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RE: Spaces and Full Stops randomly inserted into mail a... - 11.Dec.2007 11:59:53 PM
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blaxer
Posts: 7
Joined: 6.Mar.2007
Status: offline
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quote:
raulv
I have the same experience Raulv, if I re-route email through an "old" backup exchange 2003 box using older builds of MSEC and MESS I do not experience this problem. Under W2K3 x64 latest MSEC and MESS I experience the problem. Since the email still travels through the same X64 box via hub transport / connector it has to be GFi as I have nothing else in the mail path.
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RE: Spaces and Full Stops randomly inserted into mail a... - 12.Dec.2007 3:53:18 AM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hi,
Will send you a procedure to troubleshoot the issue on MailSecurity since the issue does not appear to be related to MailEssentials.
Thanks
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Spaces and Full Stops randomly inserted into mail a... - 12.Dec.2007 8:00:12 PM
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raulv
Posts: 4
Joined: 5.Dec.2007
Status: offline
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Sandro
I setup a new gateway server with only ME in it and can confirm the issues are non existent. Therefore the problems are caused by MSEC.
Can you provide a procedure to debug it so I can send the logs to you.
Raulv
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RE: Spaces and Full Stops randomly inserted into mail a... - 19.Dec.2007 5:49:50 PM
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mjbooth
Posts: 9
Joined: 29.Nov.2007
Status: offline
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Hi Raulv,
I've been sent some instructions by Sandro on setting up the debugging options in MSEC - I've switched them on but not had any response from the customer since I asked them to let me know when the problem happened... have you had any luck reproducing the issue as yet?
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RE: Spaces and Full Stops randomly inserted into mail a... - 31.Dec.2007 6:10:18 AM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hi,
A patch has been released that should address this issue :
http://ftp.gfisoftware.com/patches/MSEC10/20071129/MSEC10_PATCH_20071206_01.zip
The patch should only be applied to MailSecurity builds :
- 20071129
- 20070619
Installation instructions are included in readme.txt enclosed in the zip file above.
Regards
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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