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NSM and server problems

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NSM and server problems - 23.Jul.2007 5:59:07 AM   
Michael G

 

Posts: 14
Joined: 14.Jun.2006
Status: offline 		Hello Patrizia, Hello Mark
looks like we are experiencing a serious problem with NSM
NSM is running by our firma for about a 2 years or so.
It was installed on the same mashine with our SQL server.
Some time ago (about 3 months) this server is began to work very unstable - unable to log on (no matter locally or remotely), some services were stopped or not responding, and GFI has always reported the same 2 check errors - WINS database file failed (WINS server is the other server) and DHCP server database failed (DHCP is the other server too).
It happened at least once per week. Neustart solved the problem, but it happened again and again, at least once per week.

We have tried to troubleshoot that issue but without success - the main reason has not been found .
One week ago I decided to move NSM to another server. New installed, export-import config file etc. - OK.
Today, I've experienced 100% THE SAME issue but on the NEW server...

Any ideas?


Post #: 1
RE: NSM and server problems - 24.Jul.2007 5:56:17 AM   
Patrizia

 

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline 		Hi Michael,

What is the version and build of GFI NSM which is currently installed?

Are you using SMS notifications from GFI NSM?

_____________________________

Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to Michael G)
Post #: 2
RE: NSM and server problems - 24.Jul.2007 6:17:45 AM   
Michael G

 

Posts: 14
Joined: 14.Jun.2006
Status: offline 		Hi again :)

I am very sorry

we are using version 7.0 the latest (I think) build 20070129

yes, we are using SMS notifications via Clickatell service

< Message edited by Michael G -- 24.Jul.2007 6:19:13 AM >

(in reply to Patrizia)
Post #: 3
RE: NSM and server problems - 30.Jul.2007 11:20:07 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		This issue is currently being handled by e-mail support. The reference number(s) used are:

CAS-22682 - Michael G

NOTE: We have sent you an email on the address that you have registered over the forums with.

Should you require any updates or further information, kindly contact us using the support form at the following link:

http://support.gfi.com/supportrequestform.asp

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to Michael G)
Post #: 4
RE: NSM and server problems - 12.Aug.2007 11:48:03 PM   
richardt

 

Posts: 3
Joined: 12.Aug.2007
Status: offline 		I have the same problem, The problem is a memory leak with the process NSM_engine.exe.
Takes about 14 days for the  process to use all system page pool memory
This is the event ID you get.
Event ID 2020
Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2020
Description:
The server was unable to allocate from the system paged pool because the pool was empty
Have  look at this http://blogs.msdn.com/ntdebugging/archive/2006/12/18/Understanding-Pool-Consumption-and-Event-ID_3A00_--2020-or-2019.aspx




(in reply to Michael G)
Post #: 5
RE: NSM and server problems - 13.Aug.2007 11:02:03 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		What build of GFI Network Server Monitor are you using?

Can you also please clarify if you have enabled the following option:

a) Open the GFI Network Server Monitor Configuration
b) General Options > Click on the Logging Tab

Thank you!

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to richardt)
Post #: 6
RE: NSM and server problems - 13.Aug.2007 8:04:04 PM   
richardt

 

Posts: 3
Joined: 12.Aug.2007
Status: offline 		Version is 20070129

Logging is enable

(in reply to Mark Busuttil)
Post #: 7
RE: NSM and server problems - 14.Aug.2007 3:17:37 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		We have discovered and fixed a handle leak which occurs when the logging option (in NSM Configuration>General Options>Logging shown below) is enabled.
 
The fix has been sent to you via email, on the email address that you have registered over the forums with.
 
Please let us know the results you obtain.
 
Thank you!



_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to richardt)
Post #: 8
RE: NSM and server problems - 14.Aug.2007 6:26:11 AM   
richardt

 

Posts: 3
Joined: 12.Aug.2007
Status: offline 		The update fixed the problem

Thanks Mark.

(in reply to Mark Busuttil)
Post #: 9
RE: NSM and server problems - 14.Aug.2007 7:22:44 AM   
juracement

 

Posts: 1
Joined: 14.Aug.2007
Status: offline 		@Mark Busuttil

We have the same problem as richardt (memoryleak). We are using the newest version and logging is also enabled.
Until today I have solved the problem as I have restarted the nsm service every night.

Please can you also send me the fix. Thank.


Daniel Gyr

(in reply to richardt)
Post #: 10
RE: NSM and server problems - 14.Aug.2007 9:02:04 AM   
joestern

 

Posts: 279
Joined: 18.Sep.2003
From: Philadelphia, PA
Status: offline 		I haven't posted on this issue before, but we also had stability problems with NSM. Please do send me the fix as well.

(in reply to juracement)
Post #: 11
RE: NSM and server problems - 17.Aug.2007 5:26:04 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		The patch has been sent to the address which you have registered over the forums with.

Thank you!

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to joestern)
Post #: 12
RE: NSM and server problems - 20.Aug.2007 9:18:24 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		This patch can be downloaded from the following link:

ftp://ftp.gfisoftware.com/patches/NSM7/20070129/NSM7_PATCH_20070820.zip

To implement the fix follow the instructions below

1. Stop GFI Network Server Monitor Engine service
2. Extract the file in the attached archive nsm_engine_r133.rar to a temporary folder.
3. From the folder created in step 4 copy all contents including any sub directories to the GFI Network Server Monitor installation directory
4. Restart GFI Network Server Monitor Engine service.

Thank you!



_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to Mark Busuttil)
Post #: 13
RE: NSM and server problems - 29.Aug.2007 10:01:05 AM   
spiazza

 

Posts: 6
Joined: 29.Aug.2007
Status: offline 		I noticed this same memory leak problem about a month ago.

I downloaded the patch located at:

ftp://ftp.gfisoftware.com/patches/NSM7/20070129/NSM7_PATCH_20070820.zip

The readme.txt located in the .zip file states that the patch fixes,
"1. Support for GSM devices which have a baud rate of 115200"

Does this patch also fix the memory handle issue?

I applied the patch regardless and will keep an eye on the memory situation.

(in reply to Mark Busuttil)
Post #: 14
RE: NSM and server problems - 7.Sep.2007 10:37:28 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		Hi,

The patch which is discussed above also solves Memory leak caused by the Logging functionality in General Options

Note: The latest build which has been released for GFI Network Server Monitor (Build: 20070803) also addresses the Memory leak caused by the Logging functionality in General Options. More information on this build can be located below:

http://kbase.gfi.com/showarticle.asp?id=KBID003158

Thank you!


_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to spiazza)
Post #: 15
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