RE: Office 2007 File Format Issues (xlsx, docx, etc)
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 1.Aug.2007 11:49:07 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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it's not exactly in the budget to upgrade... we bought this in May of 2005... I can't believe GFI doesn't have a workaround for this bug...
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 2.Aug.2007 9:48:54 AM
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sandro
Posts: 1345
Joined: 26.Jul.2007
Status: offline
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Hello pcsdallas,
The issue is not a bug, but rather that MailSecurity 8.1 is an old product and it was not designed to work with these new file formats.
Regards,
_____________________________
Sandro Pace
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 2.Aug.2007 1:18:48 PM
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tinybeetle
Posts: 59
Joined: 2.Aug.2006
Status: offline
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I'm running version 10.1 - I had to give up on the "block all except this list rule". I was getting too many things in the quarantine. For about 30-50 percent of the emails I found in the quarantine, it was a case of GFI's product not being able to say "Oh, this is a GIF or JPG embedded in the email." Instead it says "something is embedded - it has no filename."
Revert back to the "block this list rule" and I think you'll be OK. If you'd like a comprehensive list of extensions, let me know and I'll email them to you.
Jan
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 2.Aug.2007 1:23:58 PM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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unfortunately, the block this list rule doesn't work right for this situation. I don't really care what GFI says... it's a BUG.
I am currently using the block this list rule ONLY... .xlsx, .docx, etc STILL don't get through.
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 6.Aug.2007 5:31:43 AM
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Nicks
Posts: 2741
Joined: 17.Mar.2003
Status: offline
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Hi pcsdallas,
Try the following: - Browse to [HKEY_LOCAL_MACHINE\SOFTWARE\GFI FAX & VOICE\GFIAV\Ext\AttachChecker]
- Change the dword value 'BlockFiles_NoNameBeforeExt' to '0'. (You would need to create the dword value manually, if this does not exist)
- Restart the GFI services and the IIS Admin service.
Alternativly, use the notes workaround documented in http://kbase.gfi.com/showarticle.asp?id=KBID001900 (please check the notes section also)
---EDIT---
Arranged step 2.
< Message edited by Nicks -- 9.Aug.2007 3:37:39 AM >
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 8.Aug.2007 3:07:12 PM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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Nicks,
Thank you for this solution... HOWEVER...
The Dword value was already set to "1"... I changed it to "0" and everything now works like a champ.
I am still a bit disturbed why your tech support department would recommend that I upgrade ($1200+++) to resolve this issue. That's a bad business tactic.
Any idea how to resolve my other outstanding issue?
http://forums.gfi.com/MailSec_8%251_Cannot_Approve_Quarantined_Items/m_900750640/tm.htm
Thanks!
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 9.Aug.2007 3:36:46 AM
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Nicks
Posts: 2741
Joined: 17.Mar.2003
Status: offline
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pcsdallas,
You are correct - The dword value should be changed to '0' (I will edit my post to reflect this)
The version of MailSecurity that you are using is rather old - making it difficult to support. There will be a point in time where you will need to upgrade, since newer threats and newer file-types may not be fully supported by the version you are using.
I will answer your other issue in the same post.
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Office 2007 File Format Issues (xlsx, docx, etc) - 9.Aug.2007 11:46:50 AM
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pcsdallas
Posts: 16
Joined: 2.Jul.2007
Status: offline
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Oh, I'm well aware of the upgrade issue. The main problem is that there is no budget for an upgrade in 2007.
Thank you for the help!
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