RE: Update failures all day
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RE: Update failures all day - 20.Jun.2007 9:57:59 AM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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I have had over 26 failures in the last 24 hours and over a thousand in the last week.
I am really quite tired of cleaning out my inbox from these failure emails. Kinda defeats the purpose when my anti-spam/security is spamming me. (As I've stated before)
And seeing as GFI seems to not want to do anything about it other than say:
1. Yes there is a problem
2. It's been resolved (when it CLEARLY hasn't)
3. Upload troubleshooting files
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RE: Update failures all day - 21.Jun.2007 11:18:02 AM
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fnbaiss
Posts: 127
Joined: 19.Sep.2003
From: USA
Status: offline
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Yesterday all the downloads were successful, but today they have all failed.
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RE: Update failures all day - 21.Jun.2007 11:35:03 AM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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I've had 23 failures since 7 p.m. last night (EST)
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RE: Update failures all day - 21.Jun.2007 11:36:07 AM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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I'm not sure it's a DNS problem.
Last week I was hitting a different I.P. then this week and I'm still getting failures all the time.
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RE: Update failures all day - 21.Jun.2007 11:48:02 AM
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Nicks
Posts: 2741
Joined: 17.Mar.2003
Status: offline
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Hi,
I just wanted to let you know that we are activly looking into this. I will post more information ASAP.
Thank you for your patience.
_____________________________
Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Update failures all day - 22.Jun.2007 1:10:55 PM
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PRGeno
Posts: 3
Joined: 19.Jun.2007
Status: offline
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This problem seems to better getting worse, not better. Now all 95% of all updates are failing.
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RE: Update failures all day - 22.Jun.2007 1:24:10 PM
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mofo75ca
Posts: 57
Joined: 8.Jun.2007
Status: offline
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I have given up any hope they will fix this.
It has been 2 weeks since it was posted in here that there are problems and they responded on the 11th saying they have identified a problem. Here we are 11 days later and it is only worse.
I only hope potential customers browse these forums before purchasing this product.
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RE: Update failures all day - 22.Jun.2007 2:21:52 PM
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Bill Roland
Posts: 148
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline
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I've added the following A Records in my DNS for update.gfi.com, and the problem has more or less subsided. I am posting them here too in case you may want to give it a try for some relief.
66.98.238.101
66.98.238.102
66.98.238.114
66.220.30.31
72.32.64.166
72.32.64.167
72.32.64.168
72.32.64.169
72.32.169.1
72.32.169.137
I recommend entering those in your DNS server (or I suppose you could use the HOSTS file).
Not to fan the flames but I really can't imagine what is so hard about tracking down this issue. Its almost beyond belief. I still maintain that the GFI updater is fundamentally flawed; upon a failure to connect to one of the update servers it should try another one. Having 100 A Records with update.gfi.com is just not the answer, mostly because, if your lookup returns a malfunctioning server that record is likely to be cached and its going to keep on trying it for a while, and in this business you can't afford to wait days to get a lookup that returns a working server, you need quick access to updated virus definitions.
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RE: Update failures all day - 25.Jun.2007 11:52:12 AM
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PaulAndrews
Posts: 7
Joined: 14.Dec.2005
Status: offline
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We were told on the 11th June that there was a problem with update server 64.62.172.18.
On Friday 22nd June I did the old 'use a web browser to see if you get the login page' test.
All the servers that resolve from update.gfi.com passed except this one. Still.
So, I did what previous posters have suggested and set up a split DNS on my server for update.gfi.com,
with a handful of their best servers. The error emails stopped instantly.
Come Monday, I had a pleasantly empty inbox - that's over two days without a GFI error email, something I haven't seen since January. Hardly the best solution, but I don't mind being GFI's DNS administrator if it means the virus checker works - at least 'til the end of the contract.
If you'll indulge a little rant, whilst I'm here;
If this particular server is causing all the trouble, why don't GFI just take it out of the DNS record temporarily?
Why is it still a problem two weeks after it was identified? (although I've been having failures since the 6th)
Is this the exact same problem we had to put up with for a few weeks in February?
Not expecting answers, just wanted to shout into the wind.
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RE: Update failures all day - 25.Jun.2007 12:11:50 PM
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PaulAndrews
Posts: 7
Joined: 14.Dec.2005
Status: offline
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Typical, eh?
64.62.172.18 was listed as an A record this morning (at least in www.demon.net's WebTools).
But it's gone now!
So, if anyone's still having problems, try flushing your DNS to take out the dead entry.
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