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email alerts unsuccessful - 28.Mar.2007 3:01:16 PM

cbillings

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When I execute the test inside Alerting Options, it works fine.
A protocol trace shows that the test uses:
AUTH gssapi
which works successfully.

However a trace of the actual email alerts shows:

AUTH LOGIN
which is unsuccessful.

Where does GFI EventsManager get the login from for the AUTH LOGIN?

Post #: 1

RE: email alerts unsuccessful - 29.Mar.2007 3:18:43 AM

Patrizia

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From: Malta
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cbillings@njdwsc.com,

Are you using GFI EventsManager with Microsoft Exchange? If so, have you configured SMTP authentication?

_____________________________

Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to cbillings)

Post #: 2

RE: email alerts unsuccessful - 29.Mar.2007 8:54:22 AM

cbillings

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Status: offline

Yes I am.
I assume you mean smtp authentication within GFI EventsManager?
I tried that and got the same results. In fact, when I put in credentials for smtp authentication, the test would not go through.

< Message edited by cbillings -- 29.Mar.2007 9:03:05 AM >

(in reply to Patrizia)

Post #: 3

RE: email alerts unsuccessful - 30.Mar.2007 10:27:08 AM

cbillings

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bumping.
Any ideas anyone?

(in reply to cbillings)

Post #: 4

RE: email alerts unsuccessful - 30.Mar.2007 12:36:29 PM

cbillings

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Update.
I change administrator@njdwsc.com
to
njdwsc\administrator
and the test was successful but the alerts are still not going through.
In the status window / Job Activity window, of the Management Console, it says: Source: Processoror Service, Unable to send email message to administrator@njdwsc.com

(in reply to cbillings)

Post #: 5

RE: email alerts unsuccessful - 30.Mar.2007 1:57:38 PM

jdown

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I had to put the full domain name\username for this to work...

(in reply to cbillings)

Post #: 6

RE: email alerts unsuccessful - 25.Apr.2007 12:51:54 PM

jsykora

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Joined: 25.Apr.2007
Status: offline

I have the same problem. We use Exchange 2003 internally. I can send the test message to an outside or internal address just fine. I receive alerts to my internal email account, but when GFI Events Manager tries to send to an external email address it fails.

[Edit]
Nevermind, I got it working. I just wasn't patient enough after changing the authentication per jdown.

< Message edited by jsykora -- 25.Apr.2007 2:01:52 PM >

(in reply to jdown)

Post #: 7