RE: failed updates
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RE: failed updates - 12.Mar.2007 1:32:23 PM
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TonyM
Posts: 3
Joined: 12.Mar.2007
Status: offline
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Same here. Been failing eery 10 minutes since 7am. I tried Live Support and was told (at 11am this morning) that the update servers were overloaded and I should try opening my firewall to updates.gfi.com and gfisoftware.com. I'm guessing the tech meant all ports?
My question is: If it worked before, why should I have to manipulate my firewall now?
This is the longest streak of failed updates (for me) sincne this started. I've contacted Live Chat Support each time this happened and each time the answer is "Flush the DNS cache and manually update" Well, I'm flushed the cache several times today and tried to manually update. I get a "There are no new updates on the server" message when I try to update manually. Does that result constitute a failure (and produce the e-mail)?
Is there any end in sight for this issue?
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RE: failed updates - 12.Mar.2007 2:04:22 PM
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mps_surcouf
Posts: 67
Joined: 5.Oct.2004
Status: offline
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Just to add weight to this I also have intermitant problems with updates. Most common failure is anti phishing.
In common with others it used to work fine and I have not changed config.
Phoned support and was told to use a protocol analyser to see why was failing but havent really got time for all of that especially if I am not the only user with problems.
Regards
Mike
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RE: failed updates - 12.Mar.2007 2:05:38 PM
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egypt123
Posts: 73
Joined: 4.Dec.2006
Status: offline
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Wow, this is frustrating... 50+ 'Failed Anti-Phising Update' messages in my inbox with no end in sight. I'm now getting spammed by my anti-spam software...
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RE: failed updates - 12.Mar.2007 3:52:32 PM
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egypt123
Posts: 73
Joined: 4.Dec.2006
Status: offline
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Okay... Maybe I'm making progress here - maybe not. I was able to manually download the updates, whereas, I couldn't before it would give me a "invalid or can't connect to server" error message or something like that. Anyway, I finally was able to download the updates by doing the following:
1. Un-check (turn-off) the 'Automattically check for updates' box
2. Click 'Apply'
3. Click on the 'Download Updates Now' button
4. It should start downloading (mine did and for reference, it downloaded 466186 bytes). What's odd watching it is it connects...downloads some - disconnects - connects...downloads some more - disconnects - connects....
5. Once it's done it should give you a 'Success' message with the total bytes it downloaded.
6. Turn on (check) the 'Automattically check for updates' box
7. Keep you fingers crossed that it'll actually 'automattically' download them the next time
Hope this helps.
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RE: failed updates - 12.Mar.2007 4:21:58 PM
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egypt123
Posts: 73
Joined: 4.Dec.2006
Status: offline
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Well, foobar! "Failed to check for Anti-Phishing updates." Still can't get the auto-updates! Oh, well... Will go to manual and turn-off Auto (and stop it from spamming me) until GFI figures it out. Sweet...
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RE: failed updates - 12.Mar.2007 6:57:39 PM
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Charlie IT
Posts: 191
Joined: 1.Mar.2005
Status: offline
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It seems that the severs at GFI are overloaded.
If you're willing, let's try this. If you have your auto update set for every hour change it to every two hours or if you are using three anti virus engines set the first for two hours, second for three hours and third for five hours.
Just a shot in the dark.
This may help reduce the load and the delay should not make a difference in protection as we are not getting them anyway...
From what I can tell when Msec starts it tries to update all options at the same time. If we can stagger the updates this should reduce the load at GFI.
< Message edited by Charlie IT -- 12.Mar.2007 7:28:08 PM >
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RE: failed updates - 12.Mar.2007 7:35:24 PM
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solsticeit
Posts: 23
Joined: 16.Aug.2005
Status: offline
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Not to beat a dead horse here, but the story is also the same. Because of the lack of communication and this recent round of issues, I am being forced to look at another solution. This is not a knee-jerk reaction (because of the costs involved), but it is something that will be presented to my manager. There are plenty of other vendors who would just love to have our business.
GFI, I hope you are paying attention!!!
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RE: failed updates - 13.Mar.2007 5:02:23 AM
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azivo
Posts: 95
Joined: 26.Jan.2007
From: The Hague, Netherlands
Status: offline
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Last night I cleared some more DNS servers in our organization which had the gfi entry and @ 11.34 PM GMT+1 an email appeared with:
Anti-Phishing updates have been downloaded and updated successfully.
After that no more emails with (un)successfull attempts untill 10.34 AM GMT+1 (That's right after I rebooted the GFI server) with:
There was a failure when checking for Anti-Phishing updates.
You really need to take some action Mark and coworkers.
_____________________________
Kind regards,
Marcel
MES14 build 20080915 / MSEC10 build 20080614
2gether on 1 gateway, separate from Exch 2K
P4, 2.8 Ghz, 1 Gb ram, Windows 2K Eng server SP4
module order: DH(SMTP Data level)-EDW-IPWL-KW-DNSB-SURBL-PUBL-BA-SPF-CB-DH-HC-SR
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RE: failed updates - 13.Mar.2007 8:14:31 AM
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thomasdietrich
Posts: 50
Joined: 14.Apr.2004
From: USA
Status: offline
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I'm also getting the failures. I'll try to clear any DNS cache information and see, but it doesn't seem that's the resolution. GFi needs to get things sorted out with their update servers.
_____________________________
Thomas Dietrich
Network Manager
Basco Manufacturing
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RE: failed updates - 14.Mar.2007 8:42:11 AM
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TonyM
Posts: 3
Joined: 12.Mar.2007
Status: offline
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This might help everyone if you are still experiencing the faild updates messages..
I followed the suggestion by Egypt123 and everythings working for me now. I did, however, space out my automatic updates from every 10 minutes to every 1 hour.
Hope this helps everyone.
Tony
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RE: failed updates - 14.Mar.2007 12:02:53 PM
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thomasdietrich
Posts: 50
Joined: 14.Apr.2004
From: USA
Status: offline
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I've tried Egypts suggestions, and tried flushing my DNS cache, but nothing seems to be working.
Can somebody tell me the date on their Email Exploit and Trojan files? Mine are dated 10/31/2006.
It seems like there would have been other updates since then...
All of my antivirus scanners seem to be able to update fine, not sure why the other filters are
having so much trouble...
_____________________________
Thomas Dietrich
Network Manager
Basco Manufacturing
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RE: failed updates - 15.Mar.2007 7:01:26 AM
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azivo
Posts: 95
Joined: 26.Jan.2007
From: The Hague, Netherlands
Status: offline
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Email exploit engine
Last update:
2/23/2007 6:30:55 PM
Trojan & Executable Scanner
Last update:
2/23/2007 6:30:58 PM
Norman AntiVirus
Last update:
3/14/2007 4:09:59 PM
BitDefender AntiVirus
Last update:
3/15/2007 12:41:01 PM
Every update is scheduled for every 1 hour.
I do not get emails (not for succesfull and not for failed updates) in the administrators mailbox for the trojan and email exploit. The options for successfull updates are ticked.
Norman, Bitdefender and Antiphising updates are succesfull since I cleared the DNS cache last Tuesday.
_____________________________
Kind regards,
Marcel
MES14 build 20080915 / MSEC10 build 20080614
2gether on 1 gateway, separate from Exch 2K
P4, 2.8 Ghz, 1 Gb ram, Windows 2K Eng server SP4
module order: DH(SMTP Data level)-EDW-IPWL-KW-DNSB-SURBL-PUBL-BA-SPF-CB-DH-HC-SR
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RE: failed updates - 15.Mar.2007 11:01:54 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Thank you for your updates!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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