RE: failed updates
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RE: failed updates - 21.Feb.2007 2:40:40 PM
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dhambleton
Posts: 47
Joined: 15.Dec.2003
From: USA
Status: offline
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I wonder if this is a performance issue witht GFI's update servers. Currently, updates are failing. From my GFI SMTP Gateway server I can ping update.gfi.com, but when I use IE to browse to update.gfi.com it take about 3-4 minutes until I'm prompted for a username and password. Normally when I test this it's instant. Maybe it's a timeout issue? Just a thought.
Darius
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RE: failed updates - 22.Feb.2007 3:59:35 AM
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spoellath
Posts: 29
Joined: 31.Jul.2005
From: Hamburg
Status: offline
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Hello,
We also get failure messages since last Friday (16 February 2007) every day between 19:00 and 20:00 (GMT +1) for all antivirus, exploit and trojan updates.
Susanne
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RE: failed updates - 22.Feb.2007 5:14:30 AM
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PaulAndrews
Posts: 7
Joined: 14.Dec.2005
Status: offline
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I have saved a list of failures here: AVFailures.pdf
All times listed are GMT.
As you can see we have sporadic failures during the day (our server is set to update every hour), but every day from 17:00/18:00 until 19:00/21:00, we always have failures.
Hope this helps someone! If there is a particular log file I could send that would be of more use?
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RE: failed updates - 24.Feb.2007 2:44:58 PM
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brmike
Posts: 12
Joined: 7.Mar.2005
From: Memphis, TN
Status: offline
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My updates showed failures at the same time as dhambleton, but on 2/23/2007. Now today, 2/24/2007, I only had AVG fail to download updates and only happened once. On 2/23/2007, I had three failed attempts at updating all three anti-virus updates during the same times as dhambleton. Later in the day they updated fine.
brmike
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RE: failed updates - 26.Feb.2007 1:37:42 PM
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dhambleton
Posts: 47
Joined: 15.Dec.2003
From: USA
Status: offline
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Ok, so now it looks more and more like a pattern to me. For the last week, almost all my update failures are occuring between 12:00 PM EST and 2:00 PM EST.
GFI SUPPORT! Is anyone looking into this?
Darius
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RE: failed updates - 26.Feb.2007 2:37:18 PM
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doug1000
Posts: 1
Joined: 26.Jul.2005
From: Toronto, ON
Status: offline
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I am also getting failures every day between noon and 2:30 + EST for all updates associates with Mail Essentials. This has been going on for over a week.
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RE: failed updates - 26.Feb.2007 2:46:20 PM
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caswinans
Posts: 97
Joined: 21.Apr.2006
Status: offline
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anti-phishing updates started failing at 12:48pm today and keep failing
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RE: failed updates - 26.Feb.2007 3:15:02 PM
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MartinW
Posts: 9
Joined: 11.Aug.2005
From: Ede
Status: offline
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My updates fail also, between 1830-2030hrs. Looks same problem as other GFI-users. Please fix it soon!!
_____________________________
Martin Wiertz
Lokale Omroep Ede (broadcasting station)
The Netherlands
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RE: failed updates - 26.Feb.2007 5:01:16 PM
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brmike
Posts: 12
Joined: 7.Mar.2005
From: Memphis, TN
Status: offline
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Yes, there is a pattern. Mine failed again today starting at 11:40AM. The last failure was at 1:33PM Central Time. All Mail Security and Mail Essential updates failed during this time frame.
brmike
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RE: failed updates - 27.Feb.2007 4:04:02 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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We are currently still looking into this, and actively monitoring this thread.
Thank you
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: failed updates - 27.Feb.2007 2:34:55 PM
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sam75
Posts: 2
Joined: 8.Feb.2007
Status: offline
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We've been experiencing this issue for the past week and a half. Figured GFI would have fixed it by now, but apparently not...
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RE: failed updates - 28.Feb.2007 4:54:56 AM
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PRiederer
Posts: 6
Joined: 28.Feb.2007
Status: offline
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i have some similar problems with updates on GFI MS
Version: 10.0 Build: 20060721
i didnt got any updates for trojan & executeable scanner
and email exploit engine since 01/18/2007 15:47:22
(i hope there is no seperate licensing necesseray)
norman and bitdefender updates are sometimes working and failing.
Norman Scanner Engine Version Information last update: 02/27/2007 10:50:15
Scanner engine version: 5.90.30
Binary viruses signature version: 05.90 #0
Binary viruses signature date:2007/02/27 00:04:11
Binary viruses signature count:678308
Macro viruses signature version:05.90 #0
Macro viruses signature date:2007/02/13 08:52:51
Macro viruses signature count:20329
BitDefender Version Information last update: 02/28/2007 09:34:05
Build: AVCORE v1.0 (build 2397) (i386) (Feb 8 2007 14:24:08)
Signatures: 393981
i tried both connections via proxy server or directly through firewall.
version and patch checking is always working.
trying a connection to the update servers via IE 7 works with no problems
last try to update (german time):
Failed to download Norman Anti-Virus update files. Date: 28.02.2007 10:43:00
Failed to download Email Exploit update files. Date: 28.02.2007 10:42:00
Failed to download Trojan & Executable Scanner update files. Date: 28.02.2007 10:39:27
Failed to download BitDefender Anti-Virus update files. Date: 28.02.2007 10:34:19
greetings peter
< Message edited by PRiederer -- 28.Feb.2007 4:56:15 AM >
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RE: failed updates - 28.Feb.2007 1:19:21 PM
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rhyno
Posts: 60
Joined: 20.Jan.2004
Status: offline
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Add me to the (long) list of customers with constantly failing updates.
Getting failures here on: AVG, BitDefender & Norman AV updates, as well as Trojan & EXE scanners.
Most failures are occurring between 12 & 3PM ET.
GFI, please escalate this issue as it is affecting quite a few customers (and likely more who aren't squeaking up).
--RHYNO
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RE: failed updates - 28.Feb.2007 1:36:38 PM
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jbrennan
Posts: 18
Joined: 8.Nov.2005
From: California
Status: offline
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Add me to the list too.
Pretty much identical problems as have already been posted.
GFI Support:
Please post update (if any) and please post resolution once it's been achieved.
Thanks,
-JPB
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