upgrade to GFI mailarchiver4 failed

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upgrade to GFI mailarchiver4 failed - 31.Dec.2006 12:20:11 PM

zbilic

Posts: 19
Joined: 9.Dec.2005
Status: offline

I receive the following error when I try to upgrade to GFI mailarchiver 4:
"Error 1920.Service GFI MailArchiver Core Service (MAR4Core) failed to start. Verify that you have sufficient privileges to start system services."

-Windows 2003 server
-Exchange 2003 with SP2
-GFI MailArchiver 3 (build 20060609) which doesn't work anymore after the failed upgrade
-Tried installing as a domain admin and local administrator

Any help or suggestions greatly appreciated.

Post #: 1

RE: upgrade to GFI mailarchiver4 failed - 2.Jan.2007 4:44:24 AM

Mark Busuttil

Posts: 4836
Joined: 16.Oct.2005
Status: offline

Can you please send us the following log file at forums@gfi.com:

%TEMP%\ma4.log

Thank You!

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard � WebMonitor

(in reply to zbilic)

Post #: 2

RE: upgrade to GFI mailarchiver4 failed - 2.Jan.2007 8:38:24 AM

zbilic

Posts: 19
Joined: 9.Dec.2005
Status: offline

Thanks for your reply. File emailed.

(in reply to Mark Busuttil)

Post #: 3

RE: upgrade to GFI mailarchiver4 failed - 5.Jan.2007 4:50:15 PM

zbilic

Posts: 19
Joined: 9.Dec.2005
Status: offline

This issue has been resolved.
I used filemon to troubleshoot installation and see where it was failing. Found out that some .NET files were missing. Repairing .NET fixed that and I also turned off DEP. I added AlwaysOff switch in boot.ini file to completly turn off DEP. See article on DEP http://support.microsoft.com/kb/875352
After the above steps the installation went fine.

(in reply to zbilic)

Post #: 4

RE: upgrade to GFI mailarchiver4 failed - 8.Jan.2007 9:45:01 AM

Mark Busuttil

Posts: 4836
Joined: 16.Oct.2005
Status: offline

Thank you for your update!

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard � WebMonitor

(in reply to zbilic)

Post #: 5

RE: upgrade to GFI mailarchiver4 failed - 9.Jan.2007 11:16:48 AM

Mandelatz

Posts: 4
Joined: 21.Sep.2006
Status: offline

Hi,

on our P4 system with hardware DEP support, MA4 and its update from MA3 runs smoothly without DEP disabling or any Opt-Out for this GFI product. Opt out is necessary for some other GFI products (i.e. Mail Security), but not for MA3, MA4 and ist update.

We even tested the update within a fully virtual server environment (DC, Client, Exchange and SQL server) with software based DEP inside the virtual servers, of course. The host was based onto a Core 2 Duo processor (with hardware based DEP for the MS virtual server software).

Correct installing and registering of the NET 2.0 environment instead was necessary, just as you mentioned.

Yours
KM

< Message edited by Mandelatz -- 9.Jan.2007 11:18:17 AM >

(in reply to Mark Busuttil)

Post #: 6