RE: Invalid fax size
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RE: Invalid fax size - 27.Apr.2007 8:03:54 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
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Is this always from a particular sender?
Are they sending faxes using an A3 FaxMachine?
NOTE: This issue is generally generated by the Device which is used by GFI FaxMaker. The actual file which is recieved by the Device / Drivers will be approximatly 0kb or 1kb, and GFI FaxMaker will be unable to process it, hence the error message Invalid Fax Size.
Thank you
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 27.Apr.2007 8:14:56 AM
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samon90
Posts: 15
Joined: 26.Apr.2007
Status: offline
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No, It always from a comapny.
If they send bij A3 faxmachine, how can we reslove this. They send faxes to us in A4 paper. The very strange thing is that they can fax to another gfi faxmaker without any problem.
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RE: Invalid fax size - 30.Apr.2007 5:24:08 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Samon90,
This issue is most likely related to related to device in question, however we would like to confirm this:
152064 - samon90
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 2.May2007 4:55:44 AM
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samon90
Posts: 15
Joined: 26.Apr.2007
Status: offline
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MArk,
I ahve upload the troubleshooting files.
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RE: Invalid fax size - 2.May2007 9:05:05 AM
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kaype
Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline
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i am realy curious how you will get along with this issue :)
greetings, Fabian
< Message edited by kaype -- 2.May2007 9:20:24 AM >
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RE: Invalid fax size - 2.May2007 10:27:59 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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samon90,
We have tried to contact you using the email address which was used to register on the forums. The correspondance was given the reference numbers shown in my previous post.
However we have not received any response yet. Kindly reply to our correspondance so we can continue troubleshooting this issue.
Thank you.
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 2.May2007 3:36:46 PM
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samon90
Posts: 15
Joined: 26.Apr.2007
Status: offline
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We use a eicon analog 4P card. If this not your question could you explane your questions further
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RE: Invalid fax size - 3.May2007 4:45:42 AM
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samon90
Posts: 15
Joined: 26.Apr.2007
Status: offline
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i have upload them again
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RE: Invalid fax size - 3.May2007 6:11:13 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Samon90, please reply to the email that we have sent you, and include within this email the file name which you have uploaded on our FTP.
Thank you
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 28.Jun.2007 10:04:42 PM
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chillicane
Posts: 4
Joined: 28.Jun.2007
Status: offline
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has there been a definitve resolution or software upgrade to fix this issue yet? Am having the same issue using a brooktrout BrookTrout TruFax 200 2 port board. Cant find anything on Cantata website regarding issue, and given GFI's apparently good relationship with this third-party, perhaps we could get a blanket resolution posted here?
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RE: Invalid fax size - 2.Jul.2007 9:04:25 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Hello
At this point we have concluded that the Fax Card is not accepting faxes beyond a certain width which triggers the Invalid Fax Size Error
This is an unsupported fax size for the driver which GFI FaxMaker has no control over.
Thank you!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Invalid fax size - 5.Jul.2007 7:29:20 PM
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chillicane
Posts: 4
Joined: 28.Jun.2007
Status: offline
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I've been dealing with someone from Cantata (we have TruFax analogue card) and they have been really helpful. In fact im impressed with the responses from both there and here, in this forum.
Anyway, according to the debug logs is sent them, generated from GFI Faxmaker monitor, the fax card/driver has connected, done the handshake and just prior to the point when it should start recieving actual fax data (directly after the line 'CFR Confirmation to receive' in the log) the line drops out and then the fax card/driver times out, at this point (awaiting confirmation) it looks as though it sends the recieved data up to GFI Faxmaker, which is either just the header data or no data at all. So that supports Mark's post 16 about why it reports as invalid fax size.
Im waiting to hear back from Cantata if they can garner any more information about why the line dropped out, but i imaging the cause is somewhere else. In our case we have our fax lines plugged into an analogue device extension of our IP phone system, which in turn is linked into an ISDN line. So its possible the issue is comming from there, perhaps other people who are having this issue are in a similar situation?
I'll post more information as it comes to hand.
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RE: Invalid fax size - 6.Jul.2007 7:28:38 PM
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kaype
Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline
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We are behind a Alcatel OmniPCX R5.1 PBX with 4 Alcatel 4094 ISDN S0 Adapters and a Eicon Diva 4BRI ISDN Multichannel Card. We now sometimes recieve that "invalid faxsize" error but the sender now got an "failed". With our AVM C4 Card the sender got an "OK" when we got a "invalid fax size" error and this was absoltly inacceptable ... now 0,1% of our faxes fails, and the sender now know that it fails, with the AVM it was about 1-2% of all faxes wich fail but the sender got an OK ... this is ok i think. I also think that this issue is related to the driver of the Modem/ISDN Adapter wich recieves the faxes and has nothing to do with GFI ... or at least not only ;)
greetings, Fabian
_____________________________
F. Kuech-Pensky ~ network administrator
BLS - Bremer Logistics Service GmbH
BLS Homepage
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RE: Invalid fax size - 11.Jul.2007 9:51:53 PM
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chillicane
Posts: 4
Joined: 28.Jun.2007
Status: offline
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I think i've managed to fix the issue at our site, havent had the error in 5 days and before we were getting it at least twice a day. As suspected it was to do with our IP Phone system, i managed to find a setting to specify that the path from the ISDN to the fax extensions were reserved for data comms only, rather than data and voice.
So if you're still stuck on this error, id investigate all systems/devices sitting between the fax card/modem and the connection to the outside world. Good luck!
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RE: Invalid fax size - 13.Jul.2007 8:45:30 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Thank you for your update!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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