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RE: Generic File Error every time on the same fax-sender

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RE: Generic File Error every time on the same fax-sender - 31.May2006 6:01:30 AM   
owunderlich

 

Posts: 3
Joined: 18.May2006
Status: offline 		I received a patch from GFI Support. After installation the error message is not longer "Generic file error" but "Invalid fax size"

5/17/2006 9:00:23 AM  03301/XXXXX  00:55  1    FAILURE A generic file error occured    Line2
5/19/2006 8:51:08 AM                       00:22  0    FAILURE A generic file error occured    Line1
5/29/2006 3:05:56 PM  +49 342XXXX   00:31  0    FAILURE Invalid fax size                     Line2  <-patch applied
5/29/2006 3:09:42 PM  +49 342XXXX   00:31  0    FAILURE Invalid fax size                     Line3
 
Patchfile name: Patch_FM12B20051222_20060512A.zip
 
Fixed :
20060201 - Fixed SMS body having three illegal characters in beginning of text.
20060214 - Fixed removal of international characters from subject line.
20060309 - Fixed handle leak in MTA when POP3 is enabled and fails to login.
20060405 - Better debug logging for generic file errors.
20060413 - Fixed bad subject with international characters in fax report.
20060424 - Extra checks on HTML body for missing HTML and BODY tags.
20060510 - Rebuilt NetPrintQueue2Fax engine with protection, isolation and better distribution.
20060511 - The NetPrintQueue2Fax engine now has better built-in self-recovery from fatal errors.
20060511 - Removed unnecessary checks from MTA to be checked in fax server.
20060512 - Reduced memory consumption of NetPrintQueue2Fax engine.
20060512 - MTA and the TextAPI engine now handle fax numbers with "*#," characters better.
 
 

(in reply to kaype)
Post #: 16
RE: Generic File Error every time on the same fax-sender - 31.May2006 7:21:34 AM   
kaype

 

Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline 		Hi all,

i recieved the same patch from GFI, but it helped for me with my generic file error on this one Faxsender. ... for now ... since i applied the patch i recieved 2 faxes from this sender without problems.

did you enabled the "disable batch processing" in the configuration!?

Anyway, write me an email too kaype at kaype dot net, i´m german too, maybe we can together find a solution for our problem.

greetings, Fabian

< Message edited by kaype -- 31.May2006 7:02:29 PM >

(in reply to owunderlich)
Post #: 17
RE: Generic File Error every time on the same fax-sender - 31.May2006 7:01:14 PM   
kaype

 

Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline 		Hi all,

i got the same issue like owunderlich, instead of "a generic file error occured" now i got "fax size invalid"

I allready send an email to the support and uploaded my troubleshooter files to the FTP.

Please Help!

greetings, Fabian

(in reply to kaype)
Post #: 18
RE: Generic File Error every time on the same fax-sender - 6.Jun.2006 6:04:16 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		We are currently still investigating this issue...



_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to kaype)
Post #: 19
RE: Generic File Error every time on the same fax-sender - 6.Jun.2006 7:38:31 AM   
kaype

 

Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline 		Hi Mark,

thanks for your answer. Hope this problem will be solved soon.

greetings, Fabian

(in reply to Mark Busuttil)
Post #: 20
Ticket Reference Numbers - Solved - 9.Jun.2006 10:56:09 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		This issue is currently being handled by e-mail support. The reference number(s) used are:

105541 - Kaype

Should you require any updates or further information, kindly contact forums@gfi.com and reference the url of this topic

< Message edited by Mark Busuttil -- 17.Aug.2006 7:02:34 AM >

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to kaype)
Post #: 21
RE: Generic File Error every time on the same fax-sender - 11.Jun.2006 5:36:44 AM   
dskundric

 

Posts: 111
Joined: 7.Nov.2004
From: Croatia
Status: offline 		Hi!

can I receive this patch? We have this generic file error, we've sending many logs to gfi and nothing. I am using Eicon card and GFI told me it is probably eicon problem

_____________________________

FM v12, ES 2003, EICON DIVA Server, drivers v8
Upgraded to FM v12, but still have some problems

(in reply to Mark Busuttil)
Post #: 22
RE: Generic File Error every time on the same fax-sender - 19.Jun.2006 10:59:59 AM   
kaype

 

Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline 		something new? :)

(in reply to Mark Busuttil)
Post #: 23
RE: Generic File Error every time on the same fax-sender - 20.Jun.2006 10:29:00 AM   
Mark Busuttil

 

Posts: 4836
Joined: 16.Oct.2005
Status: offline 		We are currently still investigating this issue Kaype!

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor

(in reply to kaype)
Post #: 24
RE: Generic File Error every time on the same fax-sender - 20.Jun.2006 3:24:59 PM   
kaype

 

Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline 		allright, i only want to prevent this thread to get lost in the archive 

(in reply to Mark Busuttil)
Post #: 25
RE: Generic File Error every time on the same fax-sender - 26.Jun.2006 2:56:02 PM   
kaype

 

Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline 		the latest news to take care of other people annoyd by this problem:

- GFI send me another update for the logging function of faxmaker12
- i reproduced the "invalid fax size" error today
- i uploaded my troubleshooter files to the GFI ftp

thats it ... now its again GFIs turn ;)

greetings, Fabian

(in reply to kaype)
Post #: 26
RE: Generic File Error every time on the same fax-sender - 17.Jul.2006 11:15:51 AM   
chris9999

 

Posts: 7
Joined: 17.Jul.2006
Status: offline 		Hi all!

i am really a little bit shocked to read this thread, because we have Faxmaker 12 with AVM C4 too and exactly the same problems with generic file error.

What shocks is, that it seems that the sender does not get an error-message, so he thinks the fax was received correct by our Server.

We get a lot of orders with longer delivery-time via Fax and so nobody notices for weeks, that we have no oder. after weeks we get a delivery-reminder from the customer and only at this point we notice that we have no order.

This is really inacceptable.

As i know the technicans of GFI read this threads too so here my question:

What can we do to find a fast solution???

Perhaps i missunderstood, but as i think, there is still no solution...


(in reply to kaype)
Post #: 27
RE: Generic File Error every time on the same fax-sender - 17.Jul.2006 12:56:00 PM   
dskundric

 

Posts: 111
Joined: 7.Nov.2004
From: Croatia
Status: offline 		yes you are right. we have about 10-12% of incoming faxes with this error. Still no solution. We are using Eicon and have open support call with eicon .... still nothing. Soon we will open official support call with GFI. We'll see :-))) (blind man spoke)

_____________________________

FM v12, ES 2003, EICON DIVA Server, drivers v8
Upgraded to FM v12, but still have some problems

(in reply to chris9999)
Post #: 28
RE: Generic File Error every time on the same fax-sender - 18.Jul.2006 3:03:07 AM   
kaype

 

Posts: 48
Joined: 26.Sep.2005
From: Bremen
Status: offline 		Hi All,

i have been in contact with the gfi support for long time now. the result of all these is:

- AVM Driver accpets the call and recieves the fax
- AVM Driver sends an "OK" to the sender
- AVM Driver hangs up and writes the incoming fax in an temporary .sff file
- this sff file is wheter empty or not correct, and so the faxmaker does not accept the .sff file from the AVM Driver

i also got an call from AVM about this issue, they told me that they want to trace the line to my customer, but my customer with wich i got this issue dont want this.

After all the emails, calls, tests, patches etc. i can say

- there is no fax machine in the world that can communicate 100% successfully with all other existing models of fax machines. even PC solutions...
- Probably the AVM Driver in combination with GFI may be the source of this issue, hopefully someone will find out why this issue happens...
- 0,2% of my faxes are "invalid fax size" and they are still every time on the same sender.

i´d like to get rid of this issue but at the moment i dont know how ... i think i had done everyting i could, maybe someone else knows another way to get an solutions for this problem ...

greetings, Fabian (still in contact with gfi support ... not giving up )

< Message edited by kaype -- 18.Jul.2006 3:06:09 AM >

(in reply to dskundric)
Post #: 29
RE: Generic File Error every time on the same fax-sender - 18.Jul.2006 3:57:05 AM   
chris9999

 

Posts: 7
Joined: 17.Jul.2006
Status: offline 		Hi all!

Well, i can accept a lot of errors and live with it, but if a sender gets an OK message and we never get this fax and nobody knows it, this is a thing i cant accept. We have alot of company-internal troubles and disputes because of this case.

I read about a patch, which can help. Is this a usefull thing an can i install it without risk?
would it help to install another ISDN-card? Are there any cards without problems?

Thanks for your help.

Christian

< Message edited by chris9999 -- 18.Jul.2006 3:58:38 AM >

(in reply to owunderlich)
Post #: 30
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