RE: Fax Lines Uninitialized

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RE: Fax Lines Uninitialized - 17.Apr.2006 1:31:40 PM

givmeabrek

Posts: 19
Joined: 7.Dec.2005
Status: offline

Apparently they can't figure it out. It happens at random. Sometimes working fine for a week. Sometimes failing twice in a day. Stopping and restarting the services always fixes it. Now all GFI has to do is automate the restarting of the service and it would be fixed?? Ha, I don't think so. The waiting game continues...

Rich

(in reply to bsquared)

Post #: 31

RE: Fax Lines Uninitialized - 17.Apr.2006 1:42:19 PM

bsquared

Posts: 63
Joined: 14.Mar.2005
From: NC
Status: offline

What type of server do you have the cards in?

(in reply to givmeabrek)

Post #: 32

RE: Fax Lines Uninitialized - 18.Apr.2006 12:39:50 PM

givmeabrek

Posts: 19
Joined: 7.Dec.2005
Status: offline

New Gateway server, Windows 2003, dual Xeon etc. Faxmaker is the only application running for now. Only one analog Brooktrout card.

Rich

(in reply to bsquared)

Post #: 33

RE: Fax Lines Uninitialized - 31.May2006 11:57:14 AM

bsquared

Posts: 63
Joined: 14.Mar.2005
From: NC
Status: offline

Well this issue has happened several times since my last report along w/ other issues but I have been asked to call Cantata (BrookTrout) to get a DSP Recovery Firmware patch - Just FYI in case that is needed to help fix your case - Will let you know how that goes once I get it installed -

(in reply to givmeabrek)

Post #: 34

RE: Fax Lines Uninitialized - 1.Jun.2006 12:21:11 PM

givmeabrek

Posts: 19
Joined: 7.Dec.2005
Status: offline

I've been running with this patch for 2 weeks now.

Not a single failure so far!!!

I hope this doesn't jinx me.

Good luck,

Rich

(in reply to bsquared)

Post #: 35

RE: Fax Lines Uninitialized - 1.Jun.2006 12:26:22 PM

bsquared

Posts: 63
Joined: 14.Mar.2005
From: NC
Status: offline

Good deal - Well I certainly hope it works out for you and you didn't jinx yourself either - At least this is good news to go on -

Have a good one bro -

(in reply to givmeabrek)

Post #: 36

RE: Fax Lines Uninitialized - 1.Jun.2006 4:29:40 PM

mjm01010101

Posts: 18
Joined: 18.Mar.2005
Status: offline

I'm having the same issue, I've had the same issue for months, just it's happened twice within the past week and I want it resolved.

Multitech 5600ZTX, connected via serial.
receive only.

In my case I must power off the modem and power it back up, so perhaps it's modem related, but the symptoms are the same as the original poster.

(in reply to givmeabrek)

Post #: 37

RE: Fax Lines Uninitialized - 1.Jun.2006 4:33:11 PM

bsquared

Posts: 63
Joined: 14.Mar.2005
From: NC
Status: offline

Never worked w/ a modem like that - It took awhile to get GFI and Cantata on board to look more seriously at my/our issues - Good luck -

(in reply to mjm01010101)

Post #: 38

RE: Fax Lines Uninitialized - 6.Jun.2006 7:03:25 PM

mjm01010101

Posts: 18
Joined: 18.Mar.2005
Status: offline

GFI/Anyone have any ideas? This is happening daily now.

(in reply to mjm01010101)

Post #: 39

RE: Fax Lines Uninitialized - 7.Jun.2006 12:35:58 PM

bsquared

Posts: 63
Joined: 14.Mar.2005
From: NC
Status: offline

Well I have BrookTrout 1034 cards and I have been experiencing issues like these ever since upgrading to newest build and drives of GFI and Brooktrout cards - Not as often as you report though - Call GFI and setup to have a api debug file created and to set the callctrl.cfg file set to do verbose logging for (4) or so options in the callctrl.cfg file - Not sure if your settings are the same but mine were:

l3l4_trace
l4l3_trace
api_trace
host_module_trace

You can direct the api debug file to a place on your system - I suggest a drive w/ space - Will grow quickly depending on traffice but the fact that you have only (1) line it should not be that bad - These will create a ecc.log file and the file you choose to call in the Configuration Tool will help GFI determine cause but again this api logging that is created is set through a Brookttrout utility so you may not have this option if you have another card - Good luck -

(in reply to mjm01010101)

Post #: 40

RE: Fax Lines Uninitialized - 9.Jun.2006 3:03:22 PM

mjm01010101

Posts: 18
Joined: 18.Mar.2005
Status: offline

There was a firmware update for the fax modem I use and I am hoping this will address the issue.

(in reply to bsquared)

Post #: 41

RE: Fax Lines Uninitialized - 26.Sep.2006 4:54:45 PM

CGalloway

Posts: 8
Joined: 10.Aug.2005
From: Kelowna, B.C., Canada
Status: offline

Well...after 9 Months the issue is still occurring.

My question: Is the new build supposed to fix this issue?

"New GFI FAXmaker for Exchange/SMTP 12 Build (20060904) released"
FIXED: Modem Drivers - some modems reporting as non-initialized state instead of waiting for call or idle.

Has anyone had this issue resolved by installing the new build? Thank you.

(in reply to mjm01010101)

Post #: 42

RE: Fax Lines Uninitialized - 27.Sep.2006 8:27:12 AM

Mark Busuttil

Posts: 4836
Joined: 16.Oct.2005
Status: offline

CGalloway,

Have you applied the latest build of FaxMaker?

Did the problem persist?

Thank You!

_____________________________

Regards,
Mark Busuttil

GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard � WebMonitor

(in reply to CGalloway)

Post #: 43

RE: Fax Lines Uninitialized - 27.Sep.2006 4:15:55 PM

bsquared

Posts: 63
Joined: 14.Mar.2005
From: NC
Status: offline

No - I have not but unfortunately the upgrade to the latest build and driver is when the issue started occurring - I willl look at this -

(in reply to Mark Busuttil)

Post #: 44