RE: Licensing errors after upgrade to v12
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RE: Licensing errors after upgrade to v12 - 3.Feb.2006 11:05:41 AM
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mikev
Posts: 12
Joined: 18.Dec.2002
From: vancouver
Status: offline
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Hello Bill,
I did receive that same message. I think it is due to the same error that this thread speaks about.
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RE: Licensing errors after upgrade to v12 - 4.Feb.2006 8:59:08 PM
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Ara.Avvali
Posts: 6
Status: offline
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I am receiving the same message after upgrading to version 12. First I had the “license not recognized issue” and after an hour it was gone, but this just happened today once.
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RE: Licensing errors after upgrade to v12 - 27.Mar.2006 6:59:32 PM
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NaomarS
Posts: 13
Joined: 26.Jan.2005
From: Atlanta
Status: offline
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I am getting this error also. I just upgraded to ver 12. I really hope this fixes itself like the other folks' problem in this thread.
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RE: Licensing errors after upgrade to v12 - 2.Apr.2006 11:02:10 PM
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Skit
Posts: 6
Joined: 2.Apr.2006
From: freo.wa.au
Status: offline
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Recieve the same email every time the ME service/server is restarted. Only happened since I upgraded to ME12.
Has there been any issues potentially caused by this? Service stopping?
quote:
ORIGINAL: Bill Roland
Anybody else receive the following e-mail? Your GFI MailEssentials antispam auto update contract will expire in 15 days time. Should you wish to continue receiving GFI MailEssentials antispam database updates automatically, please contact sales@gfi.com for more information on how to update your license.
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RE: Licensing errors after upgrade to v12 - 4.Apr.2006 8:16:07 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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Hi skit,
I have sent you a Fix to this issue to the email address that you have registered to the forums.
Thanks!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Licensing errors after upgrade to v12 - 7.Apr.2006 7:19:16 PM
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Scallica
Posts: 194
Joined: 15.Jun.2003
From: USA
Status: offline
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quote:
ORIGINAL: jrerickson
I upgraded ME from v11 to v12 and noticed two license-related errors that weren't there previously.
The first is under Anti-Spam/Phishing URI Realtime Block List, on the main tab. In the Licensing section it says, "Failed to retrieve licensing status"
The second is under General/Licensing. It says I am licensed for 250 users, but also says, "There was an error retrieving the number of users available on your system."
I just upgraded from v11 to v12. I am having the exact same issue!!
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RE: Licensing errors after upgrade to v12 - 14.Apr.2006 9:50:02 AM
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quadrazu
Posts: 59
Joined: 22.Oct.2004
From: Columbus, OH, USA
Status: offline
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Also having the same issue. After about an hour, it calculated a number of users and then it started working.
Make no mistake, during that hour, spam was not being filtered; there were no new entries in the Logs text files during that time period. Test messages submitted to the SMTP queue were not marked or moved to the Exchange 2003 users' junk e-mail folder.
My configuration, if it helps GFI:
Windows 2003 SP1, Exchange 2003 SP2
GFI 12 (latest version) running in SMTP mode
Server is a gateway server: no user mailboxes installed.
I suspect something times out, because it can't find users on the system? The domains listed in the General Properties are the e-mail domain of my company, and the internal Windows 2003 Domain.
< Message edited by quadrazu -- 14.Apr.2006 10:17:42 AM >
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RE: Licensing errors after upgrade to v12 - 17.Apr.2006 4:26:54 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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Hi,
Please download the update patch for this issue from:
ftp://ftp.gfisoftware.com/support/ME12_FIX_20060223.zip
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Licensing errors after upgrade to v12 - 17.Apr.2006 2:05:43 PM
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quadrazu
Posts: 59
Joined: 22.Oct.2004
From: Columbus, OH, USA
Status: offline
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This patch is only for build 20060127, correct?
My version is 20060308, and the autospamsvc.dll has a newer date than the one in this update. Perhaps you were responding to someone else though. :)
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Licensing errors v12 -upgrade to latest build? - 10.May2006 8:28:35 AM
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shelby
Posts: 24
Joined: 9.Sep.2004
From: White Oak
Status: offline
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Having the same problem running v 12, build 20060127. I restarted services and this didn't help, nor did a restart.
Support says to upgrade to build 20060318. I am a bit reluctant to do this without more info on what else might be affected.
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RE: Licensing errors v12 -upgrade to latest build? - 10.May2006 9:35:21 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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The changes in MailEssentials Build Version 20060305 can be reviewed at the following kbase article:
http://kbase.gfi.com/showarticle.asp?id=KBID002590
It is always recommended to upgrade to the latest build of any GFI Product, however if you still do not wish to upgrade, a patch has been released for this issue, which stops the Expiry Notifications being sent erroneously.
Please Note: This patch can only be installed on MailEssentials 12 Build: 20060127
ftp://ftp.gfisoftware.com/support/ME12_FIX_20060223.zip
Thank you
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Licensing errors v12 -upgrade to latest build? - 10.May2006 10:42:52 AM
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Scallica
Posts: 194
Joined: 15.Jun.2003
From: USA
Status: offline
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quote:
ORIGINAL: Mark Busuttil
Please Note: This patch can only be installed on MailEssentials 12 Build: 20060127
What good is that? The issue occurs in build 20060308 as well.
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RE: Licensing errors v12 -upgrade to latest build? - 10.May2006 11:30:16 AM
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primelearning
Posts: 1
Joined: 10.May2006
Status: offline
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Just upgraded to v12 (20060308) and it won't let me correct the license key.
It is now set to "evaluation".
How do I get it to accept the correct key again ?
Regards,
Derek.
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RE: Licensing errors v12 -upgrade to latest build? - 10.May2006 12:11:40 PM
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Scallica
Posts: 194
Joined: 15.Jun.2003
From: USA
Status: offline
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quote:
ORIGINAL: primelearning
How do I get it to accept the correct key again ?
Wait about 45min-1hr. That seems to be the only solution.
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RE: Licensing errors v12 -upgrade to latest build? - 11.May2006 11:58:48 AM
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Mark Busuttil
Posts: 4836
Joined: 16.Oct.2005
Status: offline
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quote:
ORIGINAL: Mark Busuttil
The changes in MailEssentials Build Version 20060305 can be reviewed at the following kbase article:
http://kbase.gfi.com/showarticle.asp?id=KBID002590
It is always recommended to upgrade to the latest build of any GFI Product, however if you still do not wish to upgrade, a patch has been released for this issue, which stops the Expiry Notifications being sent erroneously.
Please Note: This patch can only be installed on MailEssentials 12 Build: 20060127
ftp://ftp.gfisoftware.com/support/ME12_FIX_20060223.zip
Thank you
The patch being referred to in this post provides a Fix for the Expiry Notifications being sent incorrectly.
If you are currently still experiencing this issue within the MailEssentials Build [20060308] please send us your troubleshooter files as indicated in the following link, with reference to this thread at forums@gfi.com
Thank you!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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