a) Stop all the GFI FAXmaker services, and the IIS Admin service, taking note of any dependencies stopped.
b) Open Regedit (Start -> Run -> Type 'regedit' and press Enter)
c) Browse to [HKEY_LOCAL_MACHINE\SOFTWARE\GFI FAX & VOICE\Faxmaker\Config]
d) Change the 'debug' dword value from '0' to '1'
e) Restart the services stopped in (a).

a) The troubleshooter files can be generated from the FAXmaker troubleshooter program that can be found in the GFI FAXmaker program group. 
b) Please answer the questions set by the troubleshooter as accurately as possible. 
c) Once the troubleshooter program is finished, it will create a number of files under the FAXmaker\Support directory.

IMPORTANT NOTE: Please compress all files into one zip file and send it over to us for analysis.

Should the files collected exceed 7MB or are too large for you to send, please upload to our FTP Server. The FTP details are below:
Host: ftp://ftp.gfisoftware.com
User: gfi
Pass: gfi911cust
(If using Internet Explorer use ftp://gfi:gfi911cust@ftp.gfisoftware.com)

a) Create a new folder on your machine and name it using either your ticket number or company name (e.g. domain.com)
b) Copy support.zip to the new directory.
c) Login to the FTP server.
d) Upload the directory with the troubleshooting files to the ftp server.
NOTE: When the upload is finished, you will not be able to see the directory or the files. This is done to safeguard your privacy

This should contain the following:
i)    Short Decription of the issue.
ii)   If you have posted the issue to the forums or you encounter any relevant topics on the forums, reference the url of the topic.
iii)  Include troubleshooter files or the name of the file/folder you have uploaded.

a) Close all the FAXmaker applications on the user's machine
b) Open Regedit (Start -> Run -> Type 'regedit' and press Enter)
c) Browse to [HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax & Voice\FAXmaker Client\Config]
d) Change the 'debug' dword value from '0' to '1'

a) The troubleshooter files can be generated by running the application called 'trouble.exe' from the FAXmaker Client installation directory. 
b) Please answer the questions set by the troubleshooter as accurately as possible. 
c) Once the troubleshooter program is finished, it will create a number of files under the FAXmaker Client\Support directory.

IMPORTANT NOTE: Please compress all files into one zip file and send it over to us for analysis.

Should the files collected exceed 7MB or are too large for you to send, please upload to our FTP Server. The FTP details are below:
Host: ftp://ftp.gfisoftware.com
User: gfi
Pass: gfi911cust
(If using Internet Explorer use ftp://gfi:gfi911cust@ftp.gfisoftware.com)

a) Create a new folder on your machine and name it using either your ticket number or company name (e.g. domain.com)
b) Copy support.zip to the new directory.
c) Login to the FTP server.
d) Upload the directory with the troubleshooting files to the ftp server.
NOTE: When the upload is finished, you will not be able to see the directory or the files. This is done to safeguard your privacy

This should contain the following:
i)    Short Decription of the issue.
ii)   If you have posted the issue to the forums or you encounter any relevant topics on the forums, reference the url of the topic.
iii)  Include troubleshooter files or the name of the file/folder you have uploaded.