RE: BitDefender
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RE: BitDefender - 2.Mar.2005 11:21:00 AM
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UnknownShadow
Posts: 52
Joined: 21.Mar.2004
Status: offline
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Where the heck did my last post go!??? It was there a few minutes ago! Is GFI now removing posts from this thread???
Once again, this is a MAJOR disaster that GFI should have caught. Obviously there is ZERO testing done on new virus defs or this would have been easily caught.
We have not even started to see the consequences of this disaster yet. GFI basically just deleted THOUSANDS of emails world wide! The loss of business and confusion from this event will be very serious.
We should at the very least be offered MAJOR discounts on the other engines like Kaspersky and McAfee.
Right now I am seriously considering other products. Not only because of the magnitude of this problem but because of the lack of notification and updated info to customers.
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RE: BitDefender - 2.Mar.2005 11:24:00 AM
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t_vandenborre
Posts: 17
Joined: 1.Mar.2005
From: Belgium
Status: offline
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GFI,
The whole world is awaiting for ! FEEDBACK !
regarding the bitdefender case...
sincerly,
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RE: BitDefender - 2.Mar.2005 11:24:00 AM
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cpi
Posts: 19
Joined: 31.Mar.2004
From: UK
Status: offline
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Having looked into this a bit more I notice that my "Decompression Engine" settings are set to only quarantine corrupted archives, so as this problem caused all emails to be wrongly detected as corrupted zip file, they should have been quarantined, not deleted?
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RE: BitDefender - 2.Mar.2005 11:26:00 AM
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bglover
Posts: 5
Status: offline
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Same issue here.
Disabling BitDefender leaves me with Norman. The whole point of having two engines was to catch something the other missed and the reason I chose MS.
edit: Disabling the engine stopped it. What a waste of time having to go through each corrupted notice and approve it. Some *are* legitimate viruses, which makes it more tedious
[ March 02, 2005, 05:29 PM: Message edited by: Brian G ]
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RE: BitDefender - 2.Mar.2005 11:27:00 AM
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Bill Roland
Posts: 148
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline
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quote:
Hi Bill,
We have just discovered an issue in the latest BitDefender definition engine which is included in GFI MailSecurity where it is wrongly detecting all emails as corrupted zip file. We strongly suggest that you disable totally the BitDefender engine from configuration.
We are looking into this issue and we would like to apologize for the inconvenience caused.
Please note that new definition files have been uploaded on the update servers which do not have this problem.
regards,
David Vella - GFI Software Ltd. - www.gfi.com
The problem with these instructions though is that when you disable the engine, you can't update it. I turned the engine back on but disabled it from scanning inbound or outbound mail, and everything is going ok so far. However there is no sign of these new update files. Whenever I try ti update it tells me I have the most current files.
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RE: BitDefender - 2.Mar.2005 11:30:00 AM
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72torino
Posts: 3
Joined: 1.Mar.2005
From: Buffalo, NY
Status: offline
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Wouldn't you think GFI would have the ability to force a push install to upgrade or even downgrade to the last known good DAT file? I just recieved an e-mail from GFI confirming the issue I reported over an hour ago (within 10 minutes of the update) and all the e-mail suggested was to completely disable BitDefender?!? Well how are the customers that still have BitDefender enabled going to receive that e-mail?!?
Bernie Lorden
System Administrator
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RE: BitDefender - 2.Mar.2005 11:30:00 AM
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tstephenson
Posts: 71
Joined: 23.Nov.2004
Status: offline
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We are a global company with a large user base in the Far East and Asia; imagine if this problem had happened at 1AM, when our sysadmins were in bed.....ouch!
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RE: BitDefender - 2.Mar.2005 11:30:00 AM
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BEley
Posts: 2
Joined: 1.Mar.2005
Status: offline
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Here's an email from my GFI support rep:
There is a known issue from today at 8:45am EST with the BitDefender Engine. The last set of BitDefender updates is catching everything.
You need to disable the BitDefener Engine immediately especially if the Action is set to delete
To disable the BitDefender Engine - go into the configuration, right click on BitDefender and select Disable.
It is also recommended that you set the automatic updates to 1 hour.
This is done by going into the properties of the BitDefender Engine and going to the Updates Tab, and then select 1 hour.
Lastly, restart your GFI and IIS services for the changes to take effect.
Right click My Computer and select Manage Select Services and Applications Select Services Right Click the GFI Security Attendant and Select Restart Right click IIS Admin and select Restart
The Tech Support lines are currently busy dealing with this same issue.
In order to be notified when the issue is resolved you will need to sign up for MailSecurity notifications at http://www.gfi.com/pages/productmailing.htm if you haven't already done so already.
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RE: BitDefender - 2.Mar.2005 11:34:00 AM
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rbuike
Posts: 17
Joined: 8.May2003
Status: offline
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I have disabled in/out bound scanning and no new virus defs have been downloaded.
Working for a software developement firm I understand that there will always be bugs, but one as blatantly obvious as this one should have been caught with the most basic of tests. Tests which obvioulsy where not done.
Where does the blame lie? Well, IMO, with both BD and GFI.
I wonder if anyone at either firm realizes the magnitude of this blunder.
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RE: BitDefender - 2.Mar.2005 11:38:00 AM
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Platup
Posts: 3
Joined: 1.Mar.2005
Status: offline
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I got the message from GFI too, but it came through as:
Dear Recipient,
This mail has been deleted because a part of it (body or attachment) violated GFI Content Security's security policy.
That mail has been deleted by the GFI Content Security BitDefender Engine Module.
Regards,
GFI Content Security
http://www.gfi.com/
At least it caused me to come here.
[ March 02, 2005, 05:39 PM: Message edited by: Platup ]
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RE: BitDefender - 2.Mar.2005 11:39:00 AM
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rbuike
Posts: 17
Joined: 8.May2003
Status: offline
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BTW you know what else is sad, they have RSS feeds for all their products with the latest news on them.
http://www.gfi.com/pages/productmailing.htm
The RSS feed for MailSecurity makes no mention of this error, and what good is a mail warning when all mail is being tagged?
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RE: BitDefender - 2.Mar.2005 11:40:00 AM
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Ola
Posts: 4
Joined: 30.Jan.2004
Status: offline
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Latest news from BD:
http://kb.bitdefender.com/site/viewArticle/en/161/GFIMailSecurity_recognizes_all_emails_as_infected.html
as below
GFIMailSecurity recognizes all emails as infected
Solution ID: 161 Created on 02 Mar 2005 07:59
Language: English Modified on 02 Mar 2005 08:10
Software Applications: BitDefender for Mail Servers (WIN SMTP Proxy)
Operating Systems: Windows 2000, Windows 2003, Windows NT, Windows XP
ISSUE:
After the update from March 2nd, 2005 - 14.00 (GMT) GFIMailSecurity (for Exchange / SMTP) recognizes all email messages as infected and based on the selected actions it deletes or moves them the qurantine. You receive "This mail is not complete because a part of it (body or attachment) violated GFI Content Security's BitDefender Engine Module."
SOLUTION:
The issue has been solved by the update from March 2nd, 2005 - 15.00 (GMT). We recommend you:
1. Disable BitDefender engine from GFI.
2. Update GFI.
3. Enable BitDefender engine.
RELATED INFO:
http://support.gfi.com/
http://support.gfi.com/manuals/en/msec8/msec8manual-1-37.html
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RE: BitDefender - 2.Mar.2005 11:48:00 AM
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Bill Roland
Posts: 148
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline
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I'm not getting any updates.
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RE: BitDefender - 2.Mar.2005 11:49:00 AM
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Platup
Posts: 3
Joined: 1.Mar.2005
Status: offline
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quote:
Originally posted by Ola:
SOLUTION:
The issue has been solved by the update from March 2nd, 2005 - 15.00 (GMT). We recommend you:
1. Disable BitDefender engine from GFI.
2. Update GFI.
3. Enable BitDefender engine.
The problem started at 8am and there was a solution at 9am? It's 11:54am now, where's the fix?
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RE: BitDefender - 2.Mar.2005 11:49:00 AM
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PineGrove
Posts: 15
Joined: 1.Mar.2005
Status: offline
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I am not receiving the updated files. I have BitDefender enabled but not scanning any messages.
When I try to update it does not find a newer version.
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