Poor technical support

Author Message
itGS
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  • Joined: 3/15/2017
Poor technical support - Thursday, March 16, 2017 10:26 AM
- At the forum messages never one answers.
- You cannot contact the GFI support directly, but only by external partner that will never reply.
- Despite the renewal of annual maintenance, you do not receive support.
 
It would be better to improve if you want to work with enterprise customers
 
Thanks for the attention, best regards!

jessep
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  • Joined: 4/17/2017
Re:Poor technical support - Monday, April 17, 2017 10:08 PM
I second this. Terrible Customer support, of all our vendors...hands down the worst. Cant talk to anyone, slow, not helpful...painful to deal with.

Carly Sherman_GFI
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  • Joined: 4/21/2017
Re:Poor technical support - Monday, April 24, 2017 9:50 PM
Support plays a huge role in building customer loyalty, and we have been working to improve the level of satisfaction of our customers. We have recognized shortcomings and have recently been making improvements throughout our support process. In fact as of April 1, we started providing direct customer support, meaning you can talk directly with one of our tech experts when you get in touch with us. Below is additional information about this update and links to login to your account and contact support. 
 
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All Technical Support inquires after April 1st, 2017 can be submitted directly to GFI. Please feel free to contact us directly by logging directly into accounts.gfi.com with your license key or credentials. If you have yet to purchase a service maintenance agreement with us, please feel free to visit gfi.com/support/evaluation-support for your evaluation support.
 
If you have any questions, please refer to FAQ page at: gfi.com/pages/distribution-model-faq-eu or email us at Sales@gfi.com.



<message edited by Carly Sherman_GFI on Monday, April 24, 2017 9:55 PM>