Poor technical support

Author Message
itGS
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  • Joined: 3/15/2017
Poor technical support - Thursday, March 16, 2017 10:26 AM
- At the forum messages never one answers.
- You cannot contact the GFI support directly, but only by external partner that will never reply.
- Despite the renewal of annual maintenance, you do not receive support.
 
It would be better to improve if you want to work with enterprise customers
 
Thanks for the attention, best regards!

jessep
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  • Joined: 4/17/2017
Re:Poor technical support - Monday, April 17, 2017 10:08 PM
I second this. Terrible Customer support, of all our vendors...hands down the worst. Cant talk to anyone, slow, not helpful...painful to deal with.