fmsink_x64.dll issue on GFI FaxMaker 2011 x64

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  • Total Posts : 3
  • Joined: 3/7/2017
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fmsink_x64.dll issue on GFI FaxMaker 2011 x64 Tuesday, March 07, 2017 10:37 AM (permalink)
we have a FaxMaker installed on separate server from Exchange. OS Win 2012
All the Faxes stopped to be sent when you sent to:
IIS 6 is configured and SMTP Virtual Server stopps when first mail is coming to server and doesn't want to start again.
By starting SMTP Virtual Server inside of IIS we are getting:
"The RPC server is unavailable. Check the Windows Event Viewer for details"
Event viewer shows:
Faulting application name: inetinfo.exe, version: 8.5.9600.16384, time stamp: 0x5215e1bfFaulting module name: fmsink_x64.dll, version: 20120.306.150.14, time stamp: 0x4f562b54Exception code: 0xc0000005Fault offset: 0x000000000006fcd9Faulting process id: 0x1930Faulting application start time: 0x01d296a04e937050Faulting application path: C:\Windows\system32\inetsrv\inetinfo.exeFaulting module path: C:\Program Files (x86)\GFI\FaxMaker\fmsink_x64.dll
And we've tried to get more information via Debug Analyzer:
WARNING - DebugDiag was not able to locate debug symbols for fmsink_x64.dll, so the information below may be incomplete.

In inetinfo_C0000005.dmp the assembly instruction at fmsink_x64!DllUnregisterServer+3ec3d in C:\Program Files (x86)\GFI\FaxMaker\fmsink_x64.dll from GFI Software Ltd. has caused an access violation exception (0xC0000005) when trying to write to memory location 0x50df0a40 on thread 9
Probably you have any idea what can be done else or probably we can get another fmsink_x64.dll ?
Thanks in advance!

    • Total Posts : 3
    • Joined: 3/7/2017
    • Status: offline
    Re:fmsink_x64.dll issue on GFI FaxMaker 2011 x64 Wednesday, March 08, 2017 9:38 AM (permalink)
    well, the issue was fixed when we reinstalled IIS with SMTP service.
    by the way, same issue occures when we tried to sink_register. 
    only IIS reinstallation helped.
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