fmserver.exe crashes frequently
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fmserver.exe crashes frequently - 18.Aug.2009 9:20:22 AM
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msl
Posts: 4
Joined: 18.Aug.2009
Status: offline
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Hello,
Our Faxmaker crashed several times a day. The event viewer gives the following two descriptions:
Event ID 1004
Reporting queued error: faulting application fmserver.exe, version 8.0.0.652, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001a379.
Event ID 1000
Faulting application fmserver.exe, version 8.0.0.652, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001a379.
There is no virus scanner which scans the Faxmaker folders. Does anyone know how to solve these crashes?
< Message edited by msl -- 18.Aug.2009 9:23:46 AM >
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RE: fmserver.exe crashes frequently - 20.Aug.2009 2:04:49 PM
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ernestbyrd
Posts: 227
Joined: 12.May2009
Status: offline
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To start with, please also make sure that you have any Backups excluding the ..\Faxmaker directory
(http://kbase.gfi.com/showarticle.asp?id=KBID003317). Also, check to make sure DEP (Data Execution Prevention) is either disabled or set for Essential Windows programs and services only. Please let me know if either of these suggestions help.
_____________________________
Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350
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RE: fmserver.exe crashes frequently - 21.Aug.2009 2:20:23 AM
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msl
Posts: 4
Joined: 18.Aug.2009
Status: offline
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DEP is not disabled on our server. DEP is turned on for all programs and services exept some applications which we have specified.
Is it also ok to turn off DEP only for fmserver.exe?
< Message edited by msl -- 21.Aug.2009 2:22:10 AM >
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RE: fmserver.exe crashes frequently - 31.Aug.2009 10:25:33 AM
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ernestbyrd
Posts: 227
Joined: 12.May2009
Status: offline
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I always suggest setting DEP for essential windows programs and services only, but if you are going to do it specific for a service, I would suggest fmserver.exe, fmservic.exe, and fmgwinet.exe.
_____________________________
Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350
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RE: fmserver.exe crashes frequently - 1.Sep.2009 1:32:54 AM
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msl
Posts: 4
Joined: 18.Aug.2009
Status: offline
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Ok, we have set DEP for essential windows programs and services only. The faxmaker directories are excluded from our backup. The is no antivirus software installed on our server.
Unfortunately this does not solve our problem. Faxmaker still crashes frequently.
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RE: fmserver.exe crashes frequently - 8.Sep.2009 9:22:21 AM
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ernestbyrd
Posts: 227
Joined: 12.May2009
Status: offline
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Please submit a new case here:
www.gfi.com/supportform
_____________________________
Ernest Byrd
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350
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