eval period problems

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eval period problems - 2.Jun.2003 11:45:00 AM

jlong

Posts: 2
Joined: 1.Jun.2003
Status: offline

I downloaded the eval on 03/26/03, but could not install the software til 05/14/03 (due to timing problems). It's my understanding that I had a 60 day eval. The software has stopped working today and tells me "Your GFI MailEsssentials trial period has expired. Please enter a valid license key in order to continue using this product."

Obviously, it has not been 60 days, though the key that was generated is probably that old. I then spoke with Tory in sales about the problem. He e-mail me a new key, which I applied, stopped the (2) GFI services and started again. Still, the same message.

Any thoughts as to why even a new key wouldn't work? Thanks.

Post #: 1

RE: eval period problems - 3.Jun.2003 4:55:00 PM

David Vella

Posts: 393
Status: offline

Hi,

Is this the first time that you installed MailEssentials 8 on this server? Did you move the date forward at some time when GFI MailEssentials 8 was installed?

If not please send me your troubleshooter files (davidv@gfi.com) and I should be able to help you.

regards,

David Vella - davidv@gfi.com
GFI

(in reply to jlong)

Post #: 2

RE: eval period problems - 5.Jun.2003 3:54:00 PM

jlong

Posts: 2
Joined: 1.Jun.2003
Status: offline

I moved forward with the purchase - I was planning on doing it anyway, so I only lost a month of eval.

As far as changing dates and such - nope. Like I said, even a new key would not work. I did not try uninstalling and re-installing. I did uninstall and re-intall the latest version with the purchased licensed product. An re-install probably would have done the trick.

So, short story long, it is a non-issue at this point. Thanks anyway [Smile]