esecagntservice.exe eats about 2GB of RAM

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esecagntservice.exe eats about 2GB of RAM - 27.Mar.2009 12:32:34 PM

heze54

Posts: 7
Joined: 27.Oct.2008
Status: offline

hi,

An agent has been deployed to a xp sp3 computer with 4gb of ram... the esecagntservice.exe service eats about 2gb... why?

I tried to delete de agent (using console) and then re-install.... same problem

What can I do?

Best regards

Post #: 1

RE: esecagntservice.exe eats about 2GB of RAM - 30.Mar.2009 2:22:51 AM

Zolll

Posts: 236
Joined: 15.Jun.2005
Status: offline

Hi heze54,

It is a small memory leak in the agent, we already fixed this issue and the new build will be out really soon.

(in reply to heze54)

Post #: 2

RE: esecagntservice.exe eats about 2GB of RAM - 31.Mar.2009 5:26:39 AM

heze54

Posts: 7
Joined: 27.Oct.2008
Status: offline

hi,

First, thanks for responding...

When will available this new version? 4.2?

Best regards

(in reply to Zolll)

Post #: 3

RE: esecagntservice.exe eats about 2GB of RAM - 31.Mar.2009 5:37:32 AM

Zolll

Posts: 236
Joined: 15.Jun.2005
Status: offline

heze54,

I can't provide you with exact dates but it should be very soon.

(in reply to heze54)

Post #: 4

RE: esecagntservice.exe eats about 2GB of RAM - 30.Sep.2009 2:43:37 AM

johnstarks

Posts: 13
Joined: 23.Sep.2009
Status: offline

quote:

ORIGINAL: Zolll

heze54,

I can't provide you with exact dates but it should be very soon.

I also encounter this problem (eat up 2GB RAM) in one of the computer.
Even restart the computer, the endpointsecurity agent service eat up 2GB RAM.

Any solution to it?

(in reply to Zolll)

Post #: 5

RE: esecagntservice.exe eats about 2GB of RAM - 1.Oct.2009 1:37:30 AM

Zolll

Posts: 236
Joined: 15.Jun.2005
Status: offline

Hello,

Please download the latest build of EndPointSecurity that already includes the fix for this issue. After installing it, please update all of your agents and that should solve the memory leak problems.

Thanks!

(in reply to johnstarks)

Post #: 6

RE: esecagntservice.exe eats about 2GB of RAM - 4.Oct.2009 2:57:11 AM

johnstarks

Posts: 13
Joined: 23.Sep.2009
Status: offline

quote:

ORIGINAL: Zolll

Hello,

Please download the latest build of EndPointSecurity that already includes the fix for this issue. After installing it, please update all of your agents and that should solve the memory leak problems.

Thanks!

Latest build is GFI EndPointSecurity 4.1 SR1 build 20090508 ?
I am already with it.

(in reply to Zolll)

Post #: 7

RE: esecagntservice.exe eats about 2GB of RAM - 5.Oct.2009 4:19:11 AM

Zolll

Posts: 236
Joined: 15.Jun.2005
Status: offline

Yes, that is the latest build. If you encounter these issues with this build it means that we might have a memory leak issue that we don't know of. So far we were unable to reproduce such leaks in house.

There are two ways in which you could help us in detecting these leaks:
1. Installing the UMDH (User-mode dump heap) utility to analyze heap allocations, run it and save several states of the EndPointSecurity agent service in order we can compare them and maybe detect the reason of the leaks.
2. Letting us connect to your agent machine remotely in order we can analyze the problem directly.

Please let me know whether you are willing to try any of the previous solutions in order to help us detect these issues.

Thanks!

(in reply to johnstarks)

Post #: 8