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error when download. - 10.Sep.2009 9:20:53 PM

ufgeorge

Posts: 319
Joined: 11.Sep.2003
Status: offline

Below message is on browser when downlod file. What's going on?

========================================================
Threat detected!
Scanned with Bitdefender Norman: Internal Error: Ncl.dll is missing. and Kaspersky

Post #: 1

RE: error when download. - 11.Sep.2009 8:51:55 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

What build of GFI WebMonitor are you using?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to ufgeorge)

Post #: 2

RE: error when download. - 11.Sep.2009 9:34:24 AM

ufgeorge

Posts: 319
Joined: 11.Sep.2003
Status: offline

WebMonitor 2009 build 20090709
I found if I disable Norman and no problem at all...

So I guess it is something wrong of Norman AV.

(in reply to DrewE)

Post #: 3

RE: error when download. - 11.Sep.2009 9:43:05 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

We will need to investigate a full set of debug logs regarding this trouble - Will you please open a support request online at http://support.gfi.com/Support/support.aspx?lcode=en so we can best assist you?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to ufgeorge)

Post #: 4