Your antispam / maintenance contract agreement has expired.
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Your antispam / maintenance contract agreement has expi... - 3.Oct.2005 3:14:00 AM
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kgehrig@imch.com
Posts: 12
Joined: 7.Sep.2004
Status: offline
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I keep getting the following message;
Your serial key needs to be updated in order to continue receiving antispam updates automatically. If you have a maintenance or antispam update agreement in place, or have purchased less than a year ago this serial key update is free up until the expiry date of your agreement. Please contact sales@gfi.com for more information.
I checked all of my contracts and they are vaild to 2007. Any clue on this?
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RE: Your antispam / maintenance contract agreement has ... - 4.Oct.2005 12:32:00 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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IMCH,
Ensure that you are using the MailEssentials 11 license key specified in your customer area on the GFI site. You need to check that this key has been correctly entered to the MailEssentials configuration.
Should the issue persist, please generate a set of troubleshooter files and send them over to support@gfi.com for further analysis.
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RE: Your antispam / maintenance contract agreement has ... - 4.Oct.2005 2:20:00 AM
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kgehrig@imch.com
Posts: 12
Joined: 7.Sep.2004
Status: offline
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I am still running Mail Essentials 10.0, does this mean I must upgrade to 11.0 to keep receiving spam updates?
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RE: Your antispam / maintenance contract agreement has ... - 4.Oct.2005 4:31:00 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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Hi,
I have sent you a mail regarding this issue.
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RE: Your antispam / maintenance contract agreement has ... - 6.Oct.2005 8:52:00 AM
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kgehrig@imch.com
Posts: 12
Joined: 7.Sep.2004
Status: offline
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I replied to your message, and have not heard anything for a day and a half.
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RE: Your antispam / maintenance contract agreement has ... - 7.Oct.2005 3:30:00 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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Hi,
We are checking further regarding your query
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RE: Your antispam / maintenance contract agreement has ... - 13.Oct.2005 10:35:00 PM
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willemoe
Posts: 1
Joined: 13.Oct.2005
Status: offline
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I also have this irritating problem after udgrading to Mailsecurity 9 and Mailessentials 11 (and....yes I have got the new serial keys).
Bjorn W.
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RE: Your antispam / maintenance contract agreement has ... - 13.Oct.2005 11:26:00 PM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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Bjorn W.,
It is best to send us a mail to support@gfi.com including your Client ID or license keys, regarding this issue, since that we will be able to check further.
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RE: Your antispam / maintenance contract agreement has ... - 14.Oct.2005 3:48:00 AM
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kgehrig@imch.com
Posts: 12
Joined: 7.Sep.2004
Status: offline
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I have still not heard anything. How do I fix this?
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