Webmonitor antivirus and antiphising doesn't filter

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Webmonitor antivirus and antiphising doesn't filter - 2.Nov.2009 2:52:31 AM

cpsd

Posts: 5
Joined: 1.Oct.2009
Status: offline

I have updated Webmonitor 2009, now I have installed buid 20090709.
Since I've updated it, I have issues with blacklist and antivirus and antiphishing filtering.
Some urls included in the blacklist are well filtered, but not all.
Antivirus and antiphising don't work.
I tried to restart firewall, GFI service, but it continues failing.

Thanks for your help

Post #: 1

RE: Webmonitor antivirus and antiphising doesn't filter - 2.Nov.2009 8:17:25 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Can you tell me what is listed under the Licensing section of GFI WebMonitor? Is the product licensed and within it's user count? (Please do not post your license key)

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to cpsd)

Post #: 2

RE: Webmonitor antivirus and antiphising doesn't filter - 6.Nov.2009 2:09:10 AM

cpsd

Posts: 5
Joined: 1.Oct.2009
Status: offline

I have two servers. Installed version is 20090709.
The information you ask for is:
In one of the Servers:

License Status:
Licensed WebSecurity edition.

Maintenance Agreement:
Ends on 04/07/2010

Licensed Users:
1000

Detected Users:
451

In the other:

License Status:
Licensed WebSecurity edition.

Maintenance Agreement:
Ends on 04/07/2010

Licensed Users:
1000

Detected Users:
229

Thanks

(in reply to DrewE)

Post #: 3

RE: Webmonitor antivirus and antiphising doesn't filter - 6.Nov.2009 8:21:41 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Can you contact us at http://support.gfi.com/Support/support.aspx?lcode=en so we can further assist you with this trouble?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to cpsd)

Post #: 4