WebGrade Database Auto Update
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WebGrade Database Auto Update - 28.May2008 10:36:10 AM
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Ragefire
Posts: 9
Joined: 8.Nov.2005
From: Leeds - UK
Status: offline
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My Webgrade database is not auto-updating. The database is licenced, and the server can access the internet, and all the GFI sites are whitelisted, however when you do an update (Manual or Automatic), the update fails with a: 404 Not Found error. It's a new install, and there are no Web Filtering policies active.
Any ideas why the update cant find the server?
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RE: WebGrade Database Auto Update - 17.Jun.2008 8:58:28 AM
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Ragefire
Posts: 9
Joined: 8.Nov.2005
From: Leeds - UK
Status: offline
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Anyone?
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RE: WebGrade Database Auto Update - 18.Jun.2008 1:21:37 AM
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KOCTA
Posts: 18
Joined: 25.Apr.2008
Status: offline
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Try to look through the log files -- WebMonitor's and ISA's.
\Program Files\GFI\WebMonitor\DebugLogs\WebMonSrvLog.txt is the right one. If you need more information you can turn the debug mode in the registry:
\HKLM\SOFTWARE\GFI\WebMonitor\Debug (create the key if it doesn't exist) and set DWORD value = 1, than restart WebMonitor.
Here's my piece of log WebMonSrvLog.txt :
==============================================================================================
2008-06-18,05:46:01,022,#00000a58,"info ","Service","
2008-06-18,05:46:01,022,#00000b38,"info ","Service"," WebCats Update check started for engine:1.
2008-06-18,05:46:01,022,#00000b38,"info ","Service"," WebCats InterOp initialized. Checking update with SN:<My serial number>
2008-06-18,05:46:36,162,#00000ae0,"info ","Service","SQLite monitor periodic check.
2008-06-18,05:46:46,287,#00000b38,"info ","Service"," WebCats update downloaded new update for engine:1. status: v.3166->v.3175 (121539Bytes)
2008-06-18,05:47:08,552,#00000b38,"info ","Service"," WebCats Update check ended of engineid:1.
2008-06-18,05:47:08,552,#00000d2c,"info ","Service"," Sending email to:sg@mydomain.net Text:"GFI WebMonitor notification: Web Filtering Database Updated."
GFI WEB Monitor: Web filtering database was updated: 2008-06-18 05:47 Updated. Next update: 2008-06-18 14:46 v.3166->v.3175 (121539Bytes)
=============================================================================================
< Message edited by KOCTA -- 18.Jun.2008 1:26:10 AM >
_____________________________
Regards, KOCTA
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RE: WebGrade Database Auto Update - 17.Jul.2008 5:40:55 AM
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Ragefire
Posts: 9
Joined: 8.Nov.2005
From: Leeds - UK
Status: offline
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I'm getting the following from the debug log:
2008-07-17,10:30:22,285,#000011a4,"info ","Service","AutoUpdate of WebCat Engine 1[v.2949] Started.... Preset next update check to:2100-07-15 10:30
2008-07-17,10:30:22,285,#000011a4,"info ","Service","
2008-07-17,10:30:22,285,#00001540,"info ","Service"," WebCats Update check started for engine:1.
2008-07-17,10:30:22,285,#00001540,"info ","Service"," WebCats InterOp initialized. Checking update with SN:<My Serial>
2008-07-17,10:30:22,425,#00001540,"info ","Service"," WebCats Download returned with result:0. status:Server response: 404 Not Found
2008-07-17,10:30:22,425,#00001540,"info ","Service"," WebCats Update check ended of engineid:1.
2008-07-17,10:30:22,425,#00001318,"info ","Service"," Sending email to:<my mail address> Text:"GFI WebMonitor notification: Web Filtering Database Update Failed."
GFI WEB Monitor: Web filtering database failed to be updated: Failed: Server response: 404 Not Found
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RE: WebGrade Database Auto Update - 29.Jul.2008 9:21:28 AM
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DrewE
Posts: 262
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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This actually sounds like a licensing issue. Login to http://customers.gfi.com and verify the license key in the software matches the latest license key your product is using.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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