User notifications and quarantine approval forms
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User notifications and quarantine approval forms - 5.May2008 11:17:11 AM
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sec4aa
Posts: 4
Joined: 5.May2008
Status: offline
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Hi,
I have MailSecurity 9.0 installed on same server running Exchange 2003. Two ago I noticed that quarantine notifications aren't receive by users. The administrator doesn't receive quarantine approval forms by emails anymore.
Any ideeas?
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RE: User notifications and quarantine approval forms - 5.May2008 4:20:34 PM
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John Letourneau
Posts: 807
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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sec4aa,
If you go into GFI MailSecurity and click on Licensing what does it show for your licensed users and users available? If you go into your content checking rules and click on actions do you have this configured to generate messages to the administrator and local user? It's possible that something may have happened to the configuration and these are not present.
_____________________________
Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com
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RE: User notifications and quarantine approval forms - 5.May2008 4:32:05 PM
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sec4aa
Posts: 4
Joined: 5.May2008
Status: offline
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John,
I have 100 licensed users and the current number of users is at 55. I have checked the Actions and I have Notifications for local user and for the administrator both checked. I have sent myself an .exe file from outside account, it got stuck in the quarantine but no notifications.
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RE: User notifications and quarantine approval forms - 5.May2008 5:45:34 PM
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John Letourneau
Posts: 807
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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sec4aa,
What build of GFI MailSecurity 9 are you running?
_____________________________
Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com
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RE: User notifications and quarantine approval forms - 6.May2008 8:40:25 AM
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sec4aa
Posts: 4
Joined: 5.May2008
Status: offline
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Build:20051123
Version: 9.0
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RE: User notifications and quarantine approval forms - 12.May2008 8:32:46 PM
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John Letourneau
Posts: 807
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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sec4aa,
Can you reproduce the issue and then take a look at the realtime monitor in GFI MailSecurity to see if you see the message being generated? Do you have any anti-spam products installed such as GFI MailEssentials?
_____________________________
Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com
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RE: User notifications and quarantine approval forms - 13.May2008 3:56:17 PM
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sec4aa
Posts: 4
Joined: 5.May2008
Status: offline
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Thanks John,
You were going in the right direction. I have GFI MailEssentials loaded and I have a blacklist rule to kill everything with my domain name coming from the outside (lots of spam with forged emails). That prevented these messages from reaching me and the users.
Thank you,
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RE: User notifications and quarantine approval forms - 13.May2008 4:00:02 PM
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John Letourneau
Posts: 807
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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sec4aa,
Thanks for letting us know what resolved this.
_____________________________
Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com
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