User Sync doesn't work

	Forums Register Login My Profile Inbox Address Book My Subscription My Forums Member List Search FAQ Ticket List Log Out

User Sync doesn't work

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Archiving & Fax] >> GFI MailArchiver >> User Sync doesn't work

Page: [1]

Message

<< Older Topic Newer Topic >>

User Sync doesn't work - 22.Sep.2009 10:32:34 AM

RGagne

Posts: 115
Joined: 21.Jun.2005
From: Memphis, TN
Status: offline

Hi all, ever since upgrading from version 6.0 to 6.1 the user mailbox sync function no longer appears to work. All of my email since the upgrade only shows up in the inbox and never gets moved to the folders I created. Is there something I need to do in order to get the mailbox sync back working again? I've already re-added and re-tested the sync user and that was successful.

Post #: 1

RE: User Sync doesn't work - 22.Sep.2009 11:24:33 AM

benvincenti

Posts: 139
Joined: 30.Apr.2008
Status: offline

RGagne,

Is this happening for all mailboxes?

What is the size of your database? Which database are you using; SQL or Firebird?

Could you please go through this KB article and let me know the outcome? http://kbase.gfi.com/showarticle.asp?id=KBID003473

Regards,

Ben Vincenti - bvincenti@gfi.com
Technical Support Team Lead - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Tel: +44 (0) 1784 448 838

(in reply to RGagne)

Post #: 2

RE: User Sync doesn't work - 26.Sep.2009 10:20:51 AM

ComtrakIT

Posts: 6
Joined: 26.Sep.2009
Status: offline

I'm having the same problem. User sync stopped working when i upgraded.

I am running SQL db. I have a DB per month and each are about 45GB in size. Mail boxes range from very small to up to 22GB. It seems that all mailboxes have the problem. I have followed the instructions in the KB article and still no sync. I have recently uninstalled GFI from the user sync role and data retrieval role and completely reinstalled and the went through the KB article again. still no sync.

Please help.

(in reply to benvincenti)