User Limit has been exceeded
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User Limit has been exceeded - 1.Jul.2009 6:07:07 AM
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hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
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Hi everyone, good day, I am just a newbie here and I would like to ask about the exceeded users. We have purchased 100 license, we have less than 100 users emails but then the GFI detected it more than 100. 163 to be exact, the total number of emails that the GFI is counting. Now, my question is, is there a way to remove to know the exceeded users? Thanks in advance! GB
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RE: User Limit has been exceeded - 1.Jul.2009 3:11:27 PM
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RSP
Posts: 1240
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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One of the debuglogs files details the users it thinks it's found.
There is a knowledgebase article on removing users too. Have a search; Sorry, I'm writing from a smartphone that doesn't allow me to search.
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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RE: User Limit has been exceeded - 1.Jul.2009 3:20:55 PM
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hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
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Thank you very much RSP for the help, I am sorry to tell but until now i cannot find any related topics regarding my problem, If you have time can you please get me to the right KB article? Thank you so much for your help once again, really appreciate it. BTW I will try to find the debug log tomorrow.
quote:
ORIGINAL: RSP
One of the debuglogs files details the users it thinks it's found.
There is a knowledgebase article on removing users too. Have a search; Sorry, I'm writing from a smartphone that doesn't allow me to search.
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RE: User Limit has been exceeded - 1.Jul.2009 4:47:00 PM
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gpinson
Posts: 214
Joined: 2.Sep.2003
From: Denver, CO
Status: offline
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Quick way to look is to take a copy of the userlist.mdb file and open it in access.
It will show you the users that have been allocated licenses.
Then query ldap on your exchange server to get your list of email addresses
Also, When in GFI MailEssentials Configuration, right click on General and select properties, then click the users tab.
(\program files\gfi\mailessentials folder)
Gene
< Message edited by gpinson -- 1.Jul.2009 4:48:35 PM >
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RE: User Limit has been exceeded - 1.Jul.2009 5:48:06 PM
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RSP
Posts: 1240
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline
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kbase.gfi.com/showarticle.asp?id=KBID002577
_____________________________
Disclaimer: I don't work for GFI, I just use their products.
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RE: User Limit has been exceeded - 2.Jul.2009 1:46:17 AM
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hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
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Thank you very much gpinson, I followed all your instructions and it did detect the right number of users. God Bless u bro
quote:
ORIGINAL: gpinson
Quick way to look is to take a copy of the userlist.mdb file and open it in access.
It will show you the users that have been allocated licenses.
Then query ldap on your exchange server to get your list of email addresses
Also, When in GFI MailEssentials Configuration, right click on General and select properties, then click the users tab.
(\program files\gfi\mailessentials folder)
Gene
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RE: User Limit has been exceeded - 2.Jul.2009 1:48:21 AM
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hncv6
Posts: 38
Joined: 1.Jul.2009
Status: offline
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Thank you RSP for the reply and help. I follow the KB article too and it did work, now i do have the exact count of users. More power to you and keep on helping other members also. God Bless!
quote:
ORIGINAL: RSP
kbase.gfi.com/showarticle.asp?id=KBID002577
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