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Update Problem

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Update Problem - 3.Mar.2009 9:02:36 AM   
Scheib

 

Posts: 14
Joined: 25.Aug.2006
Status: offline 		what mean:

Failed to download Mcafee Anti-Virus update files.
Error details: Status: 200 ContentType: text/html; charset=ISO-8859-1

thanks for help.
Post #: 1
RE: Update Problem - 11.Mar.2009 5:48:42 PM   
John Letourneau

 

Posts: 1659
Joined: 28.Apr.2008
Status: offline 		Scheib,

The "Status: 200" is a HTTP status that means "OK".  Have you received more of these update failures or has this issue corrected itself?

_____________________________

Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to Scheib)
Post #: 2
RE: Update Problem - 12.Mar.2009 12:05:15 AM   
Scheib

 

Posts: 14
Joined: 25.Aug.2006
Status: offline 		Yes, i have hundred of these errors. Every try to become an update, the error is generated.

Thanks for help.

(in reply to Scheib)
Post #: 3
RE: Update Problem - 12.Mar.2009 5:02:35 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Hi,

Can you please let us know since when you started receiving these?

Could it be that there is a firewall in between that is returning an HTML page to GFI MailSecurity, when GFI MailSecurity is actually expecting a zip file from our updates  web site?

Thank you

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to Scheib)
Post #: 4
RE: Update Problem - 12.Mar.2009 6:26:20 AM   
Scheib

 

Posts: 14
Joined: 25.Aug.2006
Status: offline 		Hi,

i think this problem exist for 2 or 3 weeks.
Yes there is a Firewall, but in the last 2 months there was noch changes.

how can i test the update/download function?

Thanks

(in reply to Nicks)
Post #: 5
RE: Update Problem - 13.Mar.2009 2:12:04 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Does the firewall require proxy authentication? You can configure these as per http://kbase.gfi.com/showarticle.asp?id=KBID002546

The error that you are receiving indicates that MailSecurity is receiving an html file when it is trying to download the content updates (zip file). .

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to Scheib)
Post #: 6
RE: Update Problem - 16.Mar.2009 4:50:01 AM   
Rytiss

 

Posts: 4
Joined: 16.Mar.2009
Status: offline 		hello


i have the same problem untill now i can't update virus definition files the las sucsessfull update was about 2 month ago

i dont use proxy
i don't modified my exchange sustem

and how to fix this problem ? (The error that you are receiving indicates that MailSecurity is receiving an html file when it is trying to download the content updates (zip file). . )

< Message edited by Rytiss -- 16.Mar.2009 4:51:01 AM >

(in reply to Nicks)
Post #: 7
RE: Update Problem - 16.Mar.2009 6:14:45 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Hi,

From the MailSecurity machine, you can try browsing to http://update.gfi.com. Ensure that you get a logon screen. If you do not get the windows asking for credentials, you would need to check why that is happening.

Should the problem persist, you can send us a set of troubleshooting files as detailed in http://forums.gfi.com/General_Information/m_900727091/tm.htm

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to Rytiss)
Post #: 8
RE: Update Problem - 16.Mar.2009 8:18:57 AM   
Rytiss

 

Posts: 4
Joined: 16.Mar.2009
Status: offline 		i got the logon screen

i think that virus definitions arrived and installed for example

not working only norman antivirus updates i think

< Message edited by Rytiss -- 16.Mar.2009 3:40:49 PM >

(in reply to Nicks)
Post #: 9
RE: Update Problem - 17.Mar.2009 9:06:18 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Hi Rytiss,

You would be able to confirm if all the AV engines are up to date from the GFI MailSecurity configuration -> virus Scanning Engines -> properties of the AV engine -> Updates tab. This will show when the last update occurred, and the status of the last update.

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to Rytiss)
Post #: 10
RE: Update Problem - 17.Mar.2009 11:46:08 PM   
Rytiss

 

Posts: 4
Joined: 16.Mar.2009
Status: offline 		Kaspersky Scanner Engine Version Information
Scanner engine version:
4.0.2.29
Virus signature count:
1737264
Virus signature date:
2009/03/17

McAfee Version Information
Version:
5300.2777
Signatures:
512615
avvscan.dat build date:
3/17/2009
avvnames.dat build date:
3/17/2009
avvclean.dat build date:
3/17/2009

BitDefender Version Information
Build:
AVCORE v1.7 (build 8314.19) (i386) (Sep 29 2008 17:19:14)
Signatures:
2623634

AVG Scanner Engine Version Information
Scanner engine version:
1.3.510
Scanner engine release date:
2007/12/18 14:00:00
Virus database version:
270.11.17/2007
Virus database release date:
2009/03/17 10:18:00

Norman Scanner Engine Version Information
Scanner engine version:
6.0.6
Binary viruses signature version:
06.00 #0
Binary viruses signature date:
2009/03/16 12:56:24
Binary viruses signature count:
2997392
Macro viruses signature version:
06.00 #0
Macro viruses signature date:
2009/02/12 14:56:02
Macro viruses signature count:
20456

< Message edited by Rytiss -- 17.Mar.2009 11:47:36 PM >

(in reply to Nicks)
Post #: 11
RE: Update Problem - 18.Mar.2009 1:18:15 PM   
SiMountain

 

Posts: 24
Status: offline 		I have the same problem. But the problem not happens always.

The following are the error messages.

-----

Failed to download BitDefender Anti-Virus update files.

Date: 18.03.2009 20:05:15
Server: SERVER3
Error details: Status: 200 ContentType: text/plain

-----

Failed to download Kaspersky Anti-Virus update files.

Date: 18.03.2009 18:16:54
Server: SERVER3
Error details: Cannot find central directory

(in reply to Rytiss)
Post #: 12
RE: Update Problem - 18.Mar.2009 2:54:27 PM   
ademir.santos

 

Posts: 1
Joined: 18.Mar.2009
Status: offline 		I have another error:

Failed to download Trojan & Executable Scanner update files.
 
Date: 3/18/2009 5:45:57 PM
Server: EVER-MAIL01
Error details: Status: 200 ContentType: text/plain


How problem i have?

(in reply to SiMountain)
Post #: 13
RE: Update Problem - 18.Mar.2009 4:31:37 PM   
raxip

 

Posts: 25
Joined: 3.Apr.2007
Status: offline 		i started to get the same error out of the blue today aswell .. fun fun

(in reply to ademir.santos)
Post #: 14
RE: Update Problem - 20.Mar.2009 9:38:09 AM   
Bill Roland

 

Posts: 148
Joined: 19.Mar.2004
From: Ocala, FL
Status: offline 		This problem started occurring for me a few days ago, then cleared up, and just now started again. There have been no configuration changes on my end, the machine is configured for direct access to the internet.

GFI, with a number of users reporting the same thing suddenly, it seems pretty unlikely that we all managed to screw our configurations up suddenly. It seems more likely, given the date, that your differential update patch may be behind it.

(in reply to raxip)
Post #: 15
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